High-profile apartment defect cases have changed the way many NSW buyers approach purchasing, putting greater scrutiny on building quality, strata records and the parties behind a development before a contract is signed.

The industry buyers are assessing today, however, is also different from the one in which cases such as Opal Tower and Mascot Towers emerged.

NSW has introduced a series of regulatory measures aimed at strengthening oversight of apartment construction, including Building Commission NSW, the Residential Apartment Buildings Act 2020 and the Strata Building Bond and Inspections Scheme. Under the latter, developers are required to lodge a bond, with independent inspections forming part of the process for identifying defects in new strata developments.

Those changes provide another layer of protection, but they haven't removed the importance of buyer due diligence.

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For purchasers considering an apartment, that means looking beyond the residence itself. Building and strata history, strata reports, the track record of the builder and developer, the condition of common property and any known or planned expenditure by the owners corporation can all form part of assessing a building before purchase.

Whether the development is already complete can also materially change what can be assessed.

An off-the-plan purchaser is necessarily buying before the finished product exists. A completed apartment, by comparison, can be walked through before contracts are signed, allowing the purchaser to see the finishes, common areas and broader building as they have actually been delivered rather than relying solely on plans and renders.

It also removes exposure to some of the uncertainties that exist between an off-the-plan purchase and completion, including construction delays, cost pressures and builder insolvency during the delivery period.

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<a href="https://www.apartments.com.au/project-marketer/equitifund-group">Projects by Equitifund</a> National Sales Director Ben Hamblett said that greater focus on tangible evidence is increasingly evident among apartment purchasers.

“The biggest shift we're seeing is buyers wanting proof, not promises,” Hamblett said.

“That's exactly why we deal in completed stock - you can inspect the building before you commit - and why we've backed every purchase with a cash bond against special levies.”

At <a href="https://www.apartments.com.au/buildings/the-lennox-parramatta-12-phillip-street-parramatta-nsw-2150">The Lennox</a> in Parramatta, that emphasis on a completed, inspectable product is already in place.

The 413-apartment, 46-level tower at 12 Phillip Street is being marketed by Projects by Equitifund, allowing prospective purchasers to inspect the residences, common areas and resident facilities before committing.

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The Lennox also introduces another layer to the due-diligence conversation through Strata Surety.

The vendor-funded arrangement provides purchasers with a cash-backed bond held in their own solicitor's trust account from settlement. According to Equitifund, the bond covers any special levy raised during the applicable cover period and is provided at no cost to the purchaser.

Special levies can create an unexpected cost for apartment owners where an owners corporation needs funding beyond its existing strata contributions. Under NSW strata law, a special levy requires approval by owners at a general meeting.

Equitifund Executive Chairman Greg Huxley said Strata Surety was designed to provide something more concrete than reassurance about that potential exposure.

“Buyers have every right to ask hard questions about strata risk - the industry has given them plenty of reasons to,” Huxley said.

“Our answer isn't a reassurance, it's a bond. Strata Surety puts real money behind that confidence, held by the buyer's own solicitor, not by us.”

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For The Lennox, its completed status also means purchasers can assess not only the apartment itself, but a building that has already been occupied and operating for several years.

Completed in 2021, the $300 million development, designed by <a href="https://www.apartments.com.au/architects/marchese-partners">Marchese Partners</a>, comprises one, two, three and four-bedroom apartments, with open-plan living areas extending to private balconies. Interiors incorporate engineered timber flooring, stone benchtops and integrated appliances, while many upper-level residences have views across the river and surrounding district.

Its established amenity can similarly be inspected in operation. Resident facilities include the Watermark precinct with a 20-metre pool, outdoor terrace, barbecue areas, gym, fitness studio and conference room, while ground-floor retail addresses the river walk and surrounding public space.

The Lennox is also home to the Southern Hemisphere's first fully robotic residential car park, which has now operated for several years. Its nine-level basement combines three conventional parking levels with six automated levels, accommodating 327 vehicles using technology from German firm Lödige Industries.

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The riverfront address puts The Lennox close to much of central <a href="https://www.apartments.com.au/developments/parramatta-nsw-2150">Parramatta</a>'s existing infrastructure, including Parramatta Station, Westfield Parramatta, Parramatta Park, and the Church Street dining precinct.

The remaining apartments form part of a limited release secured by Equitifund, following the sale of the majority of residences before and shortly after completion.

The regulatory environment around NSW apartment construction has changed considerably since the defect cases that reshaped public discussion around the sector. For purchasers, however, regulation is only one part of the equation. The ability to investigate a building's history, review its strata position and, where possible, inspect what has actually been delivered remains central to making an informed apartment purchase.

At The Lennox, its completed status provides that opportunity before contracts are signed, while Strata Surety adds a financial backstop against special levies beyond the protections already provided under NSW strata law.

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Joel Robinson

Buying with confidence: What NSW apartment buyers should check beyond the defect headlines

Too often, heritage buildings become the podium for a contemporary tower. At <a href="https://www.apartments.com.au/new-apartments/623-collins-607-623-collins-street-melbourne-vic-3000">623 Collins</a>, <a>Sterling Global</a> challenged its design team to reverse that process.

The brief to <a href="https://www.apartments.com.au/architects/plus-studio">Plus Studio</a> was deliberately simple: "Don't design around the heritage. Design from it." It became the philosophy behind a project that draws inspiration not only from two landmark heritage buildings, but from Collins Street itself, a street layered with architectural history and civic significance.

That philosophy has shaped one of <a href="https://www.apartments.com.au/developments/melbourne-vic-3000">Melbourne</a> CBD's most considered residential projects, where the 1924 State Savings Bank and neighbouring Batman's Hill Hotel have become the architectural foundation for 623 Collins rather than remnants preserved beneath a new development.

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Rather than approaching the site as a blank canvas, <a href="https://www.apartments.com.au/developers/sterling-global">Sterling Global</a> saw the existing buildings as the beginning of the story.

"Sites like this rarely become available," the developer said.

"623 Collins wasn't simply an opportunity to develop a prominent CBD site. It was an opportunity to restore and reimagine one of Melbourne's important heritage landmarks while contributing to the continued evolution of Collins Street. For us, the existing buildings weren't constraints. They were the beginning of the story."

Instead of mimicking the ornate heritage architecture, Plus Studio studied the proportions, rhythm and craftsmanship of the original buildings before translating those characteristics into a contemporary 42-storey tower.

[smartcode_project:default project_id=145324 project_image_fid=372748]

"The brief challenged us to create a contemporary landmark that respected Melbourne's architectural history without becoming nostalgic," Plus Studio said.

"Rather than mimicking heritage, we sought to understand its proportions, rhythm and material language before translating those qualities into a distinctly contemporary architectural expression."

The practice says the State Savings Bank and Batman's Hill Hotel became the project's primary source of inspiration, allowing the heritage buildings and contemporary architecture to exist "in conversation rather than contrast." Generous planted terraces further soften the transition between old and new, creating elevated green spaces while reinforcing the dialogue between the restored podium and the contemporary tower.

That dialogue continues throughout the interiors, where Melbourne designer Fiona Lynch developed a material palette inspired by the idea of alchemy, balancing contrasting materials that reference both the Neo-Grec detailing of the original bank and contemporary urban living. The result is a series of spaces that feel timeless rather than trend-driven.

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The project will deliver 316 residences across four collections, Heirloom, Signature, Reserve and the Penthouse Collection, with each responding differently to its position within the building, from the restored heritage podium through to the upper levels of the tower. The Heirloom Residences retain defining heritage elements including original heritage windows, generous proportions and high ceilings, while the tower introduces contemporary homes with expansive layouts and elevated views.

Amenities have likewise been designed to support long-term city living rather than short-stay convenience. Residents will have access to concierge services, wellness facilities including a pool, cold plunge, sauna, steam room and gym, alongside private lounges, entertaining spaces and dedicated resident clubs.

Sterling Global says that approach is resonating with buyers seeking permanence rather than novelty.

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According to the sales team, purchasers are looking for enduring architecture, generous floorplans, heritage character and long-term value, with many commenting that 623 Collins "doesn't feel like another apartment development" because of the way the architecture has been curated around the site's history.

Situated on the prominent corner of Collins and Spencer streets, the project occupies one of Melbourne's most recognisable gateway sites, marking the western entrance to the city's best-known street. For Sterling Global, it also reflects a broader shift in city-making.

"Rather than maximising development yield, the project embraces adaptive reuse as a design philosophy, allowing heritage to inform architecture, interiors and the overall resident experience," the developer said.

"The result is a building that feels uniquely connected to Melbourne."

[smartcode_project_cta:default project_id=145324]

How Sterling Global designed 623 Collins from Melbourne's history

Avant Townhomes is adding to Ivanhoe’s family-sized housing options with <a href="https://www.apartments.com.au/new-townhouses/three-82-ivanhoe-382-upper-heidelberg-road-ivanhoe-vic-3079">Three 82</a>, a collection of just 16 four-bedroom townhomes on Upper Heidelberg Road.

The <a href="https://www.apartments.com.au/developers/intrapac-property">Intrapac Property</a> townhome division has taken a contemporary approach to the traditional family home, pairing larger floorplans with the lower-maintenance format of a townhouse.

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Designed by <a href="https://www.apartments.com.au/architects/arcadia-studio">Arcadia</a>, with landscaping by Landsite, the homes feature generous open-plan living and dining areas that connect directly to outdoor spaces, with layouts also designed to maximise natural light and privacy.

Natural stone is used throughout the interiors, including in kitchens that pair stone surfaces with bespoke cabinetry, considered storage and SMEG appliances.

The four-bedroom layouts include built-in wardrobes and a main bedroom with its own ensuite, while family bathrooms service the additional bedrooms. Each home also includes a lock-up double garage and intercom entry.

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Energy efficiency has been incorporated into the design through solar panels, double glazing and reverse-cycle heating and cooling, with the homes targeting 7-star energy ratings.

Rather than incorporating extensive communal facilities, Three 82 has been conceived around private residential amenity, with the 16-home scale keeping the focus on individual homes and their own indoor and outdoor spaces.

The development is located at 382 Upper Heidelberg Road, around one kilometre from Ivanhoe Village's cafés and retail and a short drive from Eaglemont Station and Ivanhoe Station.

[smartcode_project:default project_id=152069 project_image_fid=374393]

Several of Ivanhoe's established schools are also nearby, including Ivanhoe Girls' Grammar and Ivanhoe Grammar School. The address also provides access to the suburb's parklands and the wider Yarra River corridor.

<a href="https://www.apartments.com.au/project-marketer/nelson-alexander">Nelson Alexander</a> has been appointed to handle sales.

Construction is underway and progressing well, with Three 82 currently tracking toward completion in Q2 2027.

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Three 82 brings boutique four-bedroom townhome collection to Ivanhoe

Builder-developer&nbsp;<a href="https://www.apartments.com.au/developers/graya">Graya</a> has secured a prime Newstead site from fellow developer Fraser, subsequently lodging plans for The Silo, a major mixed-use residential project in Newstead designed around a new public laneway linking the James Street precinct with the wider Gasworks and Newstead neighbourhood.

Proposed for the corner of Chester and Morse streets, the <a href="https://www.apartments.com.au/architects/bureauproberts">Bureau^Proberts</a>-designed project places its strongest emphasis at ground level, where retail, landscaping and a new cobblestone pedestrian connection would open the site to the surrounding neighbourhood. The design team describes The Silo as “more than a residential building”, positioning the development as an extension of Newstead’s public realm rather than a standalone apartment tower.

“A new cobblestone laneway and landscaped connection between James Street and Gasworks unlock a missing pedestrian link, improving walkability and stitching together two of Brisbane’s significant urban destinations,” Bureau Proberts said in its Urban Design Report.

<img alt="First look: Graya plans The Silo as new pedestrian link between James Street and Gasworks" data-entity-type="file" data-entity-uuid="0ea1b06a-75f5-40a5-b2c5-33c97bc86052" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/silo%20bldg.png?VersionId=KmjsAtNePu57_B31EM_DJ5T6KPJHtcmo" />

The Silo is planned as a mixed-use development incorporating apartments alongside a bar and centre activities including food and drink outlets, indoor sport and recreation, office and retail uses.

Architecturally, Bureau Proberts has conceived the building as a collection of vertically expressed, stepping forms rather than a single uniform tower. The composition rises from an articulated podium before being broken by a triple-height landscaped recreation level, with the upper section becoming more compact before terminating in a landscaped rooftop garden.

The project's name and architectural language draw directly from Newstead's industrial history. Patterned off-form concrete is proposed as the principal façade material, complemented by slender metal rod balustrades and extensive planting. The cylindrical and vertically ribbed elements give the building its silo-like expression, while curved balconies and planted edges introduce a softer subtropical layer.

“The Silo reinterprets its robust forms, scale and materiality through a contemporary subtropical architectural expression, creating a building that acknowledges its industrial legacy, while responding to the way the precinct is occupied today,” Bureau^Proberts said.

The recreation level is one of the defining breaks in the tower. Plans include a lap pool, mature subtropical planting and shared resident facilities within an elevated communal garden. Landscaping continues through the podium and onto the rooftop, where a further garden forms what the architects describe as a “subtropical crown” to the building.

<img alt="First look: Graya plans The Silo as new pedestrian link between James Street and Gasworks" data-entity-type="file" data-entity-uuid="f8451036-35a4-49a9-8d88-2ef4438eba3d" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Silo%20Lane.png?VersionId=h8N31_rYmCEqoNrpt4kbYVQhJGZn60LH" />

At street level, the development has been designed to establish a more permeable block. Retail and hospitality tenancies address the public realm, while landscaped pedestrian spaces lead into the new laneway connection. Renders in the design report show the proposed “Silo Lane” as a substantial opening through the podium, framed by cylindrical concrete forms with cascading planting above.

The Silo continues Graya's move into larger apartment developments after building its reputation across high-end residential projects in Brisbane and the Gold Coast.

Graya buys Frasers Newstead site, plans The Silo between James Street and Gasworks precincts

<a href="https://www.apartments.com.au/developers/wickton">Wickton</a>’s completed Linacre Rise development in Hampton is giving Bayside downsizers the opportunity to move into a spacious apartment near the beach, with the developer covering stamp duty for a limited time.

The 27-residence development has been designed for buyers who want to simplify their living arrangements without giving up the space, warmth and quality associated with a long-term family home. Most apartments have already been secured by Bayside locals, leaving a select collection of two and three-bedroom residences and penthouses available.

Two-bedroom apartments are priced from $1.275 million, three-bedroom residences from $2.25 million and penthouses from $3.375 million, with the completed homes available to inspect and move into now.

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<a href="https://www.apartments.com.au/buildings/linacre-rise-hampton-8-10-linacre-road-hampton-vic-3188">Linacre Rise</a> occupies an elevated position on one of <a href="https://www.apartments.com.au/developments/hampton-vic-3188">Hampton</a>’s quiet, tree-lined streets, around 250 metres from the bay and 500 metres from Hampton’s village centre. Its setting gives residents access to the beach, local cafés, shops and Hampton Train Station while retaining the feel of an established residential neighbourhood.

Architecture and interiors by <a href="https://www.apartments.com.au/architects/ewert-leaf">Ewert Leaf</a> draw on the warmth and permanence of traditional brickwork, with the building integrated into terraced landscaping by <a href="https://www.apartments.com.au/landscape-architect/john-patrick-landscape-architects">John Patrick</a>. Ground-floor apartments are elevated above the street and include private garden courtyards, while several upper-level residences have generous balconies and outlooks toward the bay.

Inside, the residences favour natural materials and generous proportions. Herringbone-pattern European oak flooring, natural stone benchtops, premium joinery and Swiss V-ZUG appliances are among the key inclusions, while integrated storage has been incorporated across kitchens, bathrooms, studies and living areas.

The kitchens have been planned as practical spaces for both everyday use and entertaining, with substantial island benches, detailed cabinetry and adjoining dining and living zones. Full-height wardrobes, plush bedroom carpeting and carefully considered lighting reinforce the residential character Wickton sought to retain for buyers moving from larger homes.

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A Linacre Rise purchaser said the completed apartment had delivered the space, outlook and construction quality they had been seeking.

“The unit is very light, has views to die for over the bay, all construction materials and fittings are premium quality, we have secure parking for three cars, EV charging at very competitive rates, the neighbours are friendly and there is just a lovely ambiance about the place,” the purchaser said.

Environmental features include solar panels, shared electric vehicle charging stations, rainwater harvesting for toilet flushing and landscape irrigation, double-glazed windows and water-efficient fixtures and appliances.

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The development was built by Balmain &amp; Co, with Wickton managing the broader development process through its in-house team.

For downsizers, the project’s completed status removes much of the uncertainty associated with buying off the plan. Purchasers can inspect the finished apartments, understand their outlook and proportions, and move in without waiting for construction to conclude.

The remaining selection includes north-oriented balconies, corner configurations and penthouses with elevated bay views. The developer-paid stamp duty initiative is available for a limited time, with potential savings of up to $200,000 depending on the residence purchased.

[smartcode_project_cta:default project_id=95289]

Limited-time stamp duty offer at completed Linacre Rise apartments in Hampton

Sydney’s property market is known for high prices, competitive bidding, and mounting pressure on first home buyers. But change is on the horizon.

From late 2025, eligible first home buyers in New South Wales will have access to a new federal government initiative aimed at addressing affordability: the Help to Buy Scheme.&nbsp;

<h2>What is the Help to Buy Scheme?</h2>

The program introduces a shared equity model intended to reduce the upfront cost of entering the property market, particularly in high-demand urban areas such as Sydney.

The scheme operates under a shared ownership structure in which the federal government takes an equity stake of up to 40 per cent for new homes, or 30 per cent for existing dwellings. This arrangement allows eligible buyers to significantly reduce their loan size and avoid the added cost of Lenders Mortgage Insurance (LMI).

Under this model, purchasers can enter the property market with as little as a two per cent deposit, well below the traditional 10 to 20 per cent usually required. The government’s contribution is not a loan but a co-ownership stake in the property. As such, there is no interest or rent charged on its portion.

Because the government’s equity combined with the buyer’s deposit typically meets or exceeds the 20 per cent threshold, LMI does not apply. The remaining balance, generally between 60 and 70 per cent of the property’s value, is financed through a standard home loan with a participating lender.

The government's equity in the property remains in place until the buyer chooses to repay it voluntarily or until the property is sold. Buyers can buy back the government’s share over time, in increments of at least five per cent, depending on their financial situation.

There is no fixed repayment timeline, but the amount to be repaid will be based on the property's market value at the time of repayment, not the original purchase price.

<h2>How do you qualify for the&nbsp;Help to Buy Scheme?</h2>

To qualify for the Help to Buy Scheme, applicants must meet the following conditions:

<ul>
	<li>Be an Australian citizen at least 18 years of age.</li>
	<li>Be a first-home buyer who does not currently own property.</li>
	<li>Intend to live in the property as their primary residence.</li>
	<li>Earn less than $100,000 per year for individuals, or $160,000 for couples.</li>
	<li>Purchase a property within the regional price caps, currently $950,000 in Sydney, though this is expected to rise to approximately $1.3 million ahead of the program’s launch.</li>
</ul>

While the Help to Buy Scheme does not solve affordability challenges across the board, it does offer a more accessible pathway for a defined segment of the market, particularly younger buyers with moderate incomes who have been priced out of traditional lending routes.

The scheme is expected to commence in NSW in late 2025, as part of a national rollout.

Under the new model, purchasers can enter the property market with as little as a two per cent deposit, well below the traditional 10 to 20 per cent usually required

Help to Buy Scheme: What first home buyers in NSW need to know

The First Home Owners Grant (FHOG) is a government initiative designed to help eligible first-time home buyers by offering financial assistance towards the purchase or construction of a new home.

While the FHOG is a nationwide program, it is administered separately by each state and territory, meaning the eligibility criteria, grant amounts, and property requirements can vary depending on your location. This means that the amount available and the conditions attached to the grant will differ, so it is important to check the specific guidelines for your state or territory.

It’s important to note that the FHOG is just one of several incentives available to first home buyers. In most states and territories, the grant is not linked to stamp duty exemptions or concessions, with the exception of the Australian Capital Territory (ACT). The FHOG is typically a one-off payment, reducing the overall cost of purchasing or building a new home before any stamp duty concessions are applied.

Below, we provide a breakdown of the First Home Owner Grants available across Australia, outlining the specific details for each state and territory.

<h2>New South Wales First Home Owner Grant</h2>

First Home Owner Grant: Offers a $10,000 grant for new homes valued up to $600,000. For land purchases and owner-builders, the threshold extends to $750,000.

Stamp Duty Benefits: Provides full stamp duty exemption for homes valued up to $800,000, with concessions available for properties up to $1 million.

<h2>Victoria South Wales First Home Owner Grant</h2>

First Home Owner Grant: Provides a $10,000 grant for first-home buyers purchasing or building new homes valued up to $750,000.

Stamp Duty Benefits: Offers full stamp duty exemption for properties up to $600,000, with concessions available up to $750,000.

<h2>Queensland First Home Owner Grant</h2>

First Home Owner Grant: Offers $30,000 for contracts signed between 20 November 2023 and 30 June 2025. The FHOG applies to new homes valued up to $750,000.

Stamp Duty Concessions: Provides additional concessions for properties valued up to $800,000.

<h2>Western Australia First Home Owner Grant</h2>

&nbsp;

First Home Owner Grant: Offers a $10,000 grant for new homes valued up to $750,000 in the southern regions and up to $1 million in the northern regions.

Stamp Duty Concessions: Available for homes valued up to $600,000 for transactions entered into on or after 9 May 2024.

<h2>Australian Capital Territory First Home Owner Grant</h2>

First Home Owner Grant: Replaced by the Home Buyer Concession Scheme, offering full stamp duty concessions for eligible buyers.

<h2>South Australia First Home Owner Grant</h2>

First Home Owner Grant: Provides up to $15,000 for new homes, including houses, apartments, and townhouses. As of 6 June 2024, there is no property value cap for eligibility.

Stamp Duty Relief: Available for new homes and vacant land purchases.

<h2>Tasmania First Home Owner Grant</h2>

First Home Owner Grant: Offers a $10,000 grant for new homes and off the plan purchases.

Stamp Duty Exemption: Between 18 February 2024 and 30 June 2026, first home buyers of established homes valued up to $750,000 receive a full exemption on property transfer duty.

<h2>Northern Territory First Home Owner Grant</h2>

First Home Owner Grant: The Northern Territory provides a $10,000 grant for new homes only. Additional government grants and concessions are available for first home buyers.

Stamp Duty Exemption: The only stamp duty exemption available to property buyers is the House and Land Package Exemption (HLPE).

Eligibility criteria and application processes differ across states. Prospective buyers should refer to their respective state revenue offices for full details on grant availability, conditions, and additional concessions.

Every First Home Owner Grant for new property by state

In the ever-evolving landscape of sustainable architecture and environmentally conscious design, systems and ratings in place can help determine the energy efficiency of residential buildings in Australia.

Australia has multiple building rating systems that evaluate energy efficiency and sustainability in existing and new building designs.

Some systems assess individual building components, while others provide an overall rating for the entire structure.

A rating system ensures that homes are comfortable and energy-efficient, whether you are buying, renovating, or building.

NatHERS (Nationwide House Energy Rating Scheme) is a common way for new homes to meet energy efficiency requirements.

As new developments continue to shape the urban environment, understanding NatHERS ratings becomes essential for developers and homeowners. This article delves into the concept of NatHERS ratings, their significance, and how they contribute to creating energy-efficient homes.

<h2>What is NatHERS?</h2>

NatHERS is a national initiative implemented by the Australian government to promote energy efficiency in residential buildings. The scheme aims to provide a standardised method for assessing the thermal performance of homes, considering factors such as insulation, orientation, ventilation, and building materials.&nbsp;

NatHERS ratings are the most common way new homes meet the National Construction Code's (NCC's) minimum energy efficiency requirements.&nbsp;

NatHERS assessments provide thermal and whole-home ratings for new homes, townhouses, and apartments.

The rating helps evaluate the energy performance of buildings, guides homeowners and developers to make informed decisions about the energy efficiency of their properties, and encourages the construction of more sustainable, comfortable, and cost-effective homes.

<h2>How NatHERS Ratings Work</h2>

NatHERS ratings are determined through four accredited software tools (AccuRate, BERS Pro, FirstRate5, HERO) using a calculation engine CSIRO developed to predict building temperature based on various factors.

The tools can model complex effects of building mass, insulation, window size, and other elements.

The outcome is a star rating that reflects the building's overall thermal efficiency, indicating how well it can maintain a comfortable indoor temperature without excessive reliance on heating or cooling systems.

The star rating scale ranges from 0 to 10, with a 6-star rating being the minimum requirement for compliance with the National Construction Code (NCC).&nbsp;

Achieving a higher star rating demonstrates a commitment to energy efficiency and sustainability, as the building is better equipped to minimise its environmental impact and reduce long-term energy costs.

Anyone can use NatHERS tools, but accredited assessors can provide certified ratings and professional advice.

<h2>Benefits of Higher NatHERS Ratings</h2>

Energy Efficiency: Buildings with higher NatHERS ratings are more energy-efficient, requiring less heating and cooling energy. This reduces the structure's carbon footprint and lowers occupants' energy bills.

Cost Savings: Homes with higher NatHERS ratings are generally more energy-efficient, resulting in reduced energy consumption for heating and cooling. This translates to lower energy bills for homeowners, making sustainable living environmentally friendly and economically viable in the long run.

Environmental Impact: Lower energy consumption directly translates to a reduced environmental impact. Buildings with higher NatHERS ratings contribute to the overall goal of mitigating climate change by lowering greenhouse gas emissions associated with heating and cooling systems.

Improved Comfort: Buildings with high NatHERS ratings offer better thermal comfort to occupants. Proper insulation, well-designed ventilation, and optimal orientation maintain a consistent and comfortable indoor temperature, providing occupants with a more enjoyable and healthier space.

Market Value and Desirability: Higher NatHERS ratings can enhance the market value of a property. As energy efficiency becomes a more significant consideration for homebuyers, a well-rated building may attract a premium price and stand out in the real estate market.

Compliance with Building Codes: NatHERS ratings are a vital component of the National Construction Code (NCC), and compliance with these ratings is often a mandatory requirement for new developments. Local councils and planning authorities may set minimum energy efficiency standards that must be met to obtain development approval.

The Nationwide House Energy Rating Scheme (NatHERS) is a crucial initiative shaping the future of energy-efficient, resilient, and cost-effective homes. With its recent upgrades, NatHERS has evolved into a world-leading tool for the building sector, supporting the global commitment to achieving net-zero emissions by 2050.

Staff Writer

What is a NatHERS rating in new off the plan apartment developments?

Mixed-use developments have gained significant popularity across Australia in recent years due to their unique blend of residential, commercial, and recreational spaces.

Unlike traditional single-purpose developments, mixed-use projects offer a harmonious integration of various functions within a single locale.

Residential units seamlessly coexist with commercial establishments, retail outlets, dining venues, entertainment hubs, and recreational facilities, with the combination not only enhances convenience but also fosters a vibrant lifestyle and a sense of community.

<h3>Convenience and accessibility</h3>

Mixed-use developments are designed with convenience in mind. They often integrate residential units with commercial spaces, retail outlets, restaurants, and recreational facilities, creating a self-contained community.

[smartcode_project:default project_id=114215 project_image_fid=204874]

The proximity allows residents to enjoy the convenience of having essential amenities and services within walking distance. Whether it's grabbing a cup of coffee, going grocery shopping, or accessing healthcare services, everything is conveniently located, saving residents time and effort.

<h3>Vibrant lifestyle and community</h3>

One of the major advantages of mixed-use developments is the vibrant lifestyle they offer. With a diverse range of amenities and communal spaces, residents have ample opportunities to interact, socialise, and build a sense of community.

[smartcode_project:default project_id=107714 project_image_fid=214122]

The presence of parks, community centres, and shared spaces fosters a lively atmosphere, encouraging residents to engage in various activities and events. The vibrant lifestyle within these developments creates a unique sense of belonging and camaraderie among the residents.

<h3>Potential for higher rental yields and property value appreciation</h3>

Mixed-use developments tend to attract a broad range of tenants and buyers due to their versatile nature. This high demand can result in higher rental yields for investors and potentially lead to property value appreciation over time.

[smartcode_project:default project_id=139989 project_image_fid=212887]

The integration of commercial and retail spaces attracts businesses, which can provide a stable rental income stream. Additionally, the popularity of mixed-use developments often drives up property values, making them a potentially lucrative investment in the long term.

<h3>Enhanced security and maintenance</h3>

Mixed-use developments typically have comprehensive security measures in place. With controlled access points, CCTV surveillance, and professional security staff, residents can enjoy enhanced safety and peace of mind.

[smartcode_project:default project_id=108019 project_image_fid=212658]

Additionally, these developments often have dedicated maintenance teams responsible for the upkeep of common areas, landscaping, and infrastructure. This ensures that the overall appearance and functionality of the development are well-maintained, creating a pleasant living environment for residents.

<h3>Live-work-play balance</h3>

One of the key attractions of mixed-use developments is the ability to achieve a desirable live-work-play balance. The integration of residential and commercial spaces allows residents to live closer to their workplaces, reducing commuting time and improving work-life balance.

The proximity to various amenities and recreational facilities encourages an active and healthy lifestyle. Residents can easily access fitness centres, parks, restaurants, and entertainment options, all within the same development, leading to a more fulfilling and convenient way of life.

alisonwarters@gmail.com

The top five reasons to buy in a mixed-use development

When buying a property, everyone needs to be aware of the additional costs that come as part of the buying process.

Often the largest outlay, after the deposit which goes to the bank, is stamp duty.

<h2 style="line-height: 1.38;">What is Stamp Duty?</h2>

Stamp duty is an extra tax to pay the government when you buy land, a property, and other certain assets.

It happens when the legal ownership is transferred. It can also be known as property transfer duty or transfer duty.

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="415" src="https://www.youtube.com/embed/C32BWkB5--c" title="YouTube video player" width="660"></iframe>

<h2>Who pays Stamp Duty?</h2>

In some circumstances, you may get an exemption. For some states, you won’t have to pay for stamp duty if you are a first home buyer or a pensioner for houses under a particular price. There are also stamp duty concessions, where you may be entitled to a discount.

<h2>How much does Stamp Duty cost?</h2>

Each state has different rules which affect how much you need to pay. These rules can affect the rate you pay, and the timeframe you will need to pay in. Before you buy land or a property, make sure you check the up-to-date information for your state’s stamp duty.

You can use a free stamp duty calculator online to see approximately how much you’ll need to pay. Find out if you’re eligible for an exemption by enquiring on a project via Urban!

Overall, the stamp duty you need to pay will depend on:

<ul>
	<li aria-level="1">How much your land/property is worth</li>
	<li aria-level="1">Where your land/property is located</li>
	<li aria-level="1">What type of land/property it is</li>
</ul>

Want to find out more? <a href="https://www.youtube.com/@UrbanAustralia?utm_source=YouTube&amp;utm_medium=Video&amp;utm_campaign=Subscribe&amp;utm_id=Subscribe">Subscribe to our YouTube channel</a> for more property videos.

Ellen Walker

Off-the-plan property explained: What is stamp duty?

For most Australians, buying an apartment is one of the biggest financial decisions they'll ever make

The location, floorplan and price are often the first considerations, but in recent years another question has become increasingly important: who is actually delivering the project?

A series of high-profile builder collapses, construction delays and defect concerns have fundamentally changed how many Victorians approach buying off the plan. The collapse of Porter Davis in 2023, which reportedly left around 1,700 homes unfinished, became one of the most visible examples of the risks that can emerge when a construction company fails. <a href="https://www.equifax.com.au/sites/default/files/lpassets/pdf/Final-Business-Market-Pulse-June-Sector-Deep-Dive-Report-2.pdf">Similar challenges across the broader construction sector</a> have left buyers asking more questions before signing a contract.

As Victoria continues encouraging higher-density housing to address supply shortages, transparency is becoming just as important as location or price.

One tool increasingly entering the conversation is the <a href="https://icirt.com/">Independent Construction Industry Rating Tool (iCIRT)</a>, an independent assessment framework designed to help buyers better understand the developer or builder behind a project. Originally developed by Equifax in consultation with government and industry as part of NSW's Construct NSW reforms, the system has since expanded nationally.

<h2 data-end="1519" data-section-id="7nmx3" data-start="1492">What is an iCIRT rating?</h2>

Most Australians are familiar with independent ratings in everyday life.

We compare ANCAP safety ratings before buying a car. We look at Health Star Ratings in supermarkets. Banks rely on credit assessments when lending money.

Until recently, however, there has been very little independent information available to help apartment buyers assess the business responsible for delivering a residential project.

That gap is what iCIRT was designed to address.

Builders, developers and other construction professionals with an iCIRT rating have demonstrated high-trust characteristics through an independent, evidence-based assessment across six criteria: Character, Capability, Conduct, Capacity, Capital and Counterparties. This involves a rigorous review of financial health, past project track record, and ethical conduct. Crucially, an iCIRT rating could help provide property buyers with confidence that they are working with a professional who has demonstrated the capability, capacity, and willingness to return and rectify issues.

Importantly, iCIRT is not a recommendation to purchase a particular property, nor is it a traditional credit rating. It is an independent assessment framework designed to provide objective information about a construction business using a <a href="https://icirt.com/sites/default/files/2025-08/iCIRT-Methodology-Issue1-May-2021.pdf">published methodology</a>.

The system has been widely adopted in New South Wales, where more than one-third of medium and large residential builders and developers now hold an iCIRT rating, representing over two-thirds of the state's residential building market by value as of 2025/26.

<h2 data-end="3126" data-section-id="h6ohtj" data-start="3084">Why buyers are doing more due diligence</h2>

For many buyers, particularly those purchasing off the plan, the biggest risk isn't whether they'll like the kitchen finishes.

It's whether the project will be delivered on time, to the expected quality, and by a company capable of completing the development.

<a href="https://icirt.com/sites/default/files/2026-07/iCIRT%202025%20Consumer%20Survey%20Report%20v05.pdf">Consumer research commissioned by iCIRT</a> found more than half of respondents believed current protections do not adequately safeguard buyers from builder insolvencies or defective projects. Other research found 88 per cent of prospective buyers would seek independent ratings or due diligence before purchasing, while 90 per cent said trust in construction professionals is essential.

That doesn't mean buyers should rely on a single rating alone.

Independent legal advice, understanding the contract, and seeking financial advice all remain important parts of the due diligence process.

However, an independent assessment can provide another source of information alongside those traditional checks.

<h2 data-end="4138" data-section-id="pquzxc" data-start="4094">Trust is becoming a competitive advantage</h2>

The conversation isn't only changing for buyers.

Developers are also recognising that trust has become an increasingly important part of the sales process.

Five years ago, purchasers typically asked about floorplans, finishes and settlement dates.

Today, sales teams are increasingly being asked about the developer's experience, financial stability, previous projects and construction partners.

For companies with strong governance and established delivery records, an independent iCIRT rating provides another way to demonstrate those credentials before buyers even visit a display suite.

According to Equifax, the assessment can also help businesses drive sales and <a href="https://icirt.com/resources-for-business/icirt-rating-helps-scion-secure-high-value-projects">secure high-value projects</a>, as well as identify operational improvements and <a href="https://icirt.com/resources-for-business/mirvac-reinforces-brand-trust-and-quality-independent-icirt-rating">attract top talent</a>.

<h2 data-end="4962" data-section-id="1j54ng5" data-start="4912">Beyond buyers: lenders are paying attention too</h2>

The influence of independent construction ratings is also extending beyond consumers.

According to Stamford Capital's Real Estate Debt Capital Markets Survey, an increasing number of lenders now incorporate iCIRT ratings into their due diligence processes when assessing residential development finance applications.

The survey found lender adoption has continued to rise, with many respondents saying independent assessments provide additional insight into governance, counterparties and delivery capability beyond traditional financial analysis. Some lenders also reported declining funding applications where businesses had poor or no ratings.

As construction costs remain elevated and access to development finance becomes more selective, demonstrating credibility is becoming increasingly valuable.

<h2 data-end="5801" data-section-id="1qazuxs" data-start="5772">What it means for Victoria</h2>

Victoria's apartment market is entering a new phase.

The state is seeking to accelerate higher-density housing while simultaneously introducing reforms aimed at improving confidence in residential construction.

For buyers, that means there are more tools available than ever before to research the businesses behind a project.

For developers, it signals that transparency is becoming another point of differentiation in an increasingly competitive market.

Buyers are asking more questions than ever before and increasingly expecting independent information, not just marketing material, before making one of the biggest financial commitments of their lives.

Find out how to get iCIRT rated <a href="https://www.icirt.com/sites/default/files/2025-08/iCIRT-Infographic-Assessment-Process-Final.pdf">here</a>.

<hr data-end="6469" data-start="6466" />
The information contained in this article is general in nature and does not constitute personal, financial, legal or tax advice. It does not take into account your personal objectives, financial situation or needs. Therefore, you should consider whether the information is appropriate to your circumstances before acting on it and, where appropriate, seek independent professional advice.

This article contains links to third-party websites. These links are provided for convenience only. Equifax Australia does not control and is not responsible for the content, accuracy or privacy practices of external sites.

Copyright © 2026 Equifax Australia Information Services and Solutions Pty Ltd. All rights reserved.

Buying off-the-plan in Melbourne? How independent iCIRT ratings are set to change Victorian property

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The first integrated residential estate in Bali is proving to be popular with Australian investors, who join purchasers from the USA, Singapore and Japan.
Ayana Residences, a new residential complex on the grounds of the luxury Ayana Resort and Spa in Jimbaran Bay in Bali, has had particularly strong interest from Western Australian based mining industry people given their proximity to the resort location.
<img src="/images/stories/2012/10/ayana.jpg">
The 30 weekly flights a week from Perth to Bali take about the same time as the 3½ hour drive to Margaret River, 300 kilometres south of Perth. The Bali-based Elite Havens real estate agent Matthew Georgeson recently told the Australian Financial Review that 70% of inquiries from Australia came from Perth, with half involved in mining.
Apartments in the Ayana Residences range from about $US500,000 for one-bedroom through to $US1?million for two bedrooms, with rooftop and garden penthouses at around $US2.7?million.
<img src="/images/stories/2012/10/ayana3.jpg">
It will consist on completion of 155 luxury apartments within a 6.5-hectare secure gated community.
Already three out of the four rooftop penthouses have sold.
One couple Adelaide who have purchased a two-bedroom unit say they consider themselves "snowbirds."
"We will escape the South Australian winter for a few months every year and migrate north to Bali for the warm weather, and when we’re not using the unit, we’ll rent it out,” the couple told News Ltd papers.
 
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Located on the largest oceanfront land bank remaining in South Bali near Jimbaran Bay 10 kilometres from the airport, Ayana Residences is being marketed as offering the largest living spaces of all luxury residences in Bali, with one-bedroom units ranging from 105 to 131 square metres and the penthouses ranging from 595 to 698 square metres.
Developer PT Nusa Jaya Prima has the stated intention of seeking the quality, warmth and Balinese philosophy through its design by WATG Architects.
It will come with interior designs by P49 Design.
Bill Reed from WATG, landscape architect Dennis Selinger from St Legere Design International and interior designer Carl Almeida from P49 Deesign were all separately involved over the past 16 years in Ayana Resort and Spa, which was previously known as The Ritz-Carlton.
Owners will have their own club, Ashoka, named after the green Indian Emperor who promoted peace, love, truth and tolerance.
The resort will have two swimming pools, a 10-seat cinema, a gymnasium and library, with five hectares of botanical gardens installed by the Hong Kong-based landscape architecture and planning firm St Legere Design International Ltd, which will seek to combine modern style with the traditional concept of Tri Hita Karana, the Balinese belief of balance between man, God and nature.
Since presenting the offering to the recent 2012 Home Buyer and Property Investor shows across several Australian cities, Ayana Residences has been receiving regular enquiries from prospective investors.
Only the first stage has been released for sale so far, and almost 50% of units have sold, including the three penthouses.
"We’ve already sold many pre-launch and, outside of Indonesia, Australians are our most interested,” says Ayana director of sales and marketing Mariusz Mierzejewski.
“And the mining industry people are a particularly strong group.”
Australians can’t buy freehold property in Bali, so investments are typically structured under lease arrangements or bought on behalf of a local with the buyer retaining control in a mortgage.
The residences have fully compliant strata titles for Indonesian citizens and 70-year leaseholds for foreigners or ownership through a foreign investment company.
Craig Williams, from Elders Real Estate, Mosman has been engaged to assist Australian buyers.
Ayana has advised unlike other developers who build rental yields into their selling price, it does not guarantee yield, nor will it take on the role of rental agency.
It will provide three rental agencies for buyers to consider, after which investors are free to choose and appoint their own agency.
The yields will depend on the agency’s performance.
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Luxury Balinese resort Ayana attracts attention of WA mining off-the-plan investors

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Sydney has ranked as the sixth biggest destination for overseas commercial property investors to place their funds, according to a new global cities report from Cushman &amp; Wakefield.
Australia’s biggest city attracted US$3.6 billion in offshore capital in the 12 months to June 2012, an increase of 47.7% on the previous 12 months, with Sydney ranking above Shanghai, Berlin, Beijing and Singapore.
Offshore investors abandoned Melbourne, with the city recording a drop of 41.8% in cross-border capital on the previous 12-month period, ranking a distant 24th, with US$1.3 billion worth of investment from offshore sources.
The top destination for global flows of cross-border capital – by some distance – is the London metropolitan market, which attracted US$19.6 billion from offshore institutions, followed by Paris, New York and Tokyo.
Click to enlarge
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According to the latest Winning in Growth Cities report, global flows of cross-border capital reached US$150 billion in the 12 months to June, a rise of 4.3% on the same period in 2011 and outperforming the market as a whole, which fell by 7.5%.
“This represents a rise in market share of 2.2%, and consensus indicates this is only to increase further in the coming year,” says the report.
Cushman &amp; Wakefield says cross-border investment activity is focused on “those locations that are perceived to offer some level of security as investors balance potential rewards against their heightened sensitivity to risk”.
Sydney ranked as 11th biggest global office investment market (US$4.2 billion) and 10th biggest industrial investment market (US$1 billion).
Melbourne ranked as 22nd biggest global office investment market (US$2.2 billion) and 26th biggest industrial market (US$511 million).
Sydney ranked 17th overall, managing US$6.4 billion in global investment volumes over the 12 months to June 2012, up just 0.2% on the previous 12-month period.
In contrast investment in Melbourne commercial real estate fell by 38.7% to US$3.4 billion, with the Victorian capital ranking 32nd overall.
Brisbane ranked just behind Melbourne, attracting US$3.3 billion from overseas investors, an increase of 37.2%.
Top of the list was the New York metro area, which managed US$34.7 billion, an increase of 17.5%, followed by metropolitan London (US$29.3 billion), Tokyo (US$24 billion) and Paris (US$19.4 billion).
The report also names Sydney as one of the best locations for modern retailing and e-tailing.
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Sydney named sixth biggest global commercial property investment locale: Cushman & Wakefield

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Goldman Sachs has downgraded its leasing expectations for Colonial First State’s Emporium Melbourne retail complex, now a year away from completion on Lonsdale Street in the Melbourne CBD.
Goldman Sachs Australia senior REIT analyst Simon Wheatley expects the retail development to be 85% leased on completion, having previously forecast it to be fully leased.
The leasing downgrade follows Goldman Sachs taking a more conservative view on the project.
“While the Emporium project is in a core CBD location, the vertical retailing format and the limited reported pre-commitment at last update elevate the risk in the current difficult retail environment,” says Wheatley.
“As such we prefer to take a more conservative approach – we previously assumed the property being fully leased and thereby reaching target yield on cost on completion just over a year away, pre-Christmas 2013.
“We now take the view this will be 85% occupancy increasing quickly to 95% thereafter.
Wheatley says if the Emporium project can be successfully completed in line with targets this will be a positive catalyst.
“Until the outcome is proven, however, it is likely investors will increasingly show wariness around the development completion date,” he says.
The $1.12 billion project is being developed by the Colonial First State (CFS) Retail Property Trust and will feature 46,000 square metres of retail space between Lonsdale Street and Little Bourke Street, with 240 shops replacing the old Myer Lonsdale Street store.
The complex will also link with the Myer Melbourne department store and to David Jones via pedestrian bridges and tunnels.
Retailers who have pre-committed to space in the complex include UK fashion retailer Topshop, which will occupy 2,600 square metres over three levels and another “new brand to Australia” that will take 3,000 square metres over four floors.  Fashion shops Salvatore Ferragamo, Sass &amp; Bide, Michael Kors, Scanlon &amp; Theodore and Zimmerman have all been confirmed as tenants.
“Our estimates still factor expectation of a 6.65% yield on Emporium to deliver the target 6.0% yield on the whole project,” says Wheatley.
Emporium Melbourne is being built by Grocon and was at the heart of the recent dispute between Grocon and CFMEU.
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Emporium Melbourne likely to open with 85% occupancy rate in 2013: Goldman Sachs

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The Consumer Price Index (CPI) rose 1.4% in the September quarter compared with a rise of 0.5% in the June quarter,  according to the latest ABS figures.
Economists had forecast a 1% rise over the quarter.
Year-on-year inflation is now up 2% compared with a rise of 1.2% through the year to the June quarter - and above expectations of a 1.6% year-on-year rise in the September quarter.
This is the largest quarterly rise since the March quarter 2011 (+1.4%) and the largest annual rise since the December quarter 2011 (+3.0%).
However, it is still within the RBA’s target inflation range <a target="_blank" href="https://www.rba.gov.au/inflation/inflation-target">averaging between 2% to 3%</a> - "a rate of inflation sufficiently low that it does not materially distort economic decisions in the community".
The most significant price rises in the September quarter 2012 were for electricity (+15.3%), international holiday travel and accommodation (+6.6%), medical and hospital services (+4.5%), vegetables (+10.5%) and gas and other household fuels (+14.2%).
The most significant offsetting price falls were for automotive fuel (–3.9%), motor vehicles (–1.0%), pharmaceutical products (–2.6%), domestic holiday travel and accommodation (–1.3%) and other financial services (–0.9%).
The ABS says it is unable to quantify the impact of the carbon price on greenhouse emissions, introduced at $23 per tonne on July 1. 
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Inflation rises by a higher than expected 1.4% over September quarter, up 2% year-on-year: ABS

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International shoe retailer BeautiFeel is the latest luxury brand to secure a retail location at the Paris end of Melbourne’s Collins Street.
Located in the foot of GE’s 90 Collins Street building, the 73-square-metre flagship store will pay an annual rental of around $180,000.
The seven-year leasing deal was negotiated by CBRE retail services team Max Cookes and Zelman Ainsworth.
The luxury shoe retailer and wholesaler has nine retail stores around the world.
“BeautiFeel’s pioneering concept of ‘fashion meets comfort’ has proven to be hugely successful over the last 20 years, and they were keen to further expand their network in Melbourne,” says Ainsworth.
“The surrounding premium office towers and international luxury retailers at the Paris end of Collins Street attracted BeautiFeel to the property.”
Some of the most recent leasing deals at the premium Paris end of Collins Street include international luxury brands Paul Smith, Cartier, Tiffany &amp; Co and Max Mara.
 BeautiFeel Shoes opened their first Australian store in Sydney’s Chatswood Chase Mall.
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Shoe retailer BeautiFeel leases space at Paris end of Collins Street 

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NAB’s customer satisfaction rating lifted 0.7 percentage points to 80.3% in September to reach the highest score for a big four bank since Roy Morgan began researching customer attitudes to the banks in 1996.

The bank’s customer satisfaction rating has improved by 3.8 percentage points over the past 12 months to be the “clear market leader” among the big four banks.

However, NAB’s rating is due to the satisfaction of its non-home loan customers ( up 5.2 percentage points over the past 12 months), whereas its home loan customers had a decline in satisfaction of 1.4 percentage points over the same period – despite NAB maintaining its promise of offering the lowest standard variable rate of the major banks.

All the major banks improved their ratings over September as customer satisfaction with the banking sector as a whole improved for the third consecutive month to 79.4%.
Despite the positive trend shown by the big four banks, they still lag far behind the satisfaction levels of their smaller rivals, with an average satisfaction rating of 77.3% compared with 84.1%.
The best performers among the smaller banks were bankmecu (93.7%), Heritage Bank (90.7%), BankSA (88.7%) and Bendigo Bank (87.6%).
Over September, the Commonwealth Bank matched NAB with a 0.7 percentage point increase to 78.5%.

Westpac recorded the biggest monthly increase of 1 percentage point to reach 75.7% to rank third of the big four, with ANZ improving by 0.5 percentage points to a satisfaction rating of 74%.

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Roy Morgan says the improvement in Westpac’s customer satisfaction rating was mainly due to an improvement in September in satisfaction among its home loan customers.

Home loan customers still remain less satisfied across all of the major banks compared with non-home loan customers, presumably due to the banks' policy of not passing on full rate cuts.

“Recent reductions in home loan rates should improve satisfaction levels among borrowers but this can also be impacted by any negative perceptions if the full rate drop is not being passed on,” notes Roy Morgan.

“Continued improvement in bank customers’ perception will depend largely on the big four avoiding any further negative publicity, as we have seen that Westpac, the CBA and most recently ANZ have all suffered major setbacks in customer satisfaction following negative market announcements,” says Norman Morris, industry communications director at Roy Morgan Research.

“The big four have arguably set their satisfaction target a little low by focusing almost exclusively on how they rank against each other rather than against their smaller competitors who are perceived as performing much better in terms of customer satisfaction and have considerable combined market strength.”

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NAB customer satisfaction rating reaches record high but home loan customers not any happier: Roy Morgan

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A mild upturn rather than a boom is on the cards for the struggling new housing sector, according to the chief executive of one of Australia’s oldest building materials providers, Adelaide Brighton.
Adelaide Brighton provides cement, lime, concrete and masonry products to the construction industry and dates back to 1882.
Speaking at a Citi Investment conference in Sydney, Adelaide Brighton chief executive and managing director Mark Chellew said anecdotal evidence from across the building industry suggests a boom is not coming.
Chellew pointed to changing living preferences as impacting on demand for new housing with less demand for detached houses and a greater willingness for families to live in smaller apartments.
“I think younger people are deciding to have children much later; they are deciding to stay in apartments and they are staying at home longer,” he said in a speech reported by the Australian Financial Review.
According to Chellew, Australia has fundamentally changed “from having large nuclear families to smaller units in smaller-sized apartments”.
His comments match up with research firm BIS Shrapnel, which is forecasting residential building to “tentatively return to modest growth” over the next two years.
BIS Shrapnel is forecasting 133,400 dwelling completion for the year to June 2013 – well below a requirement of 169,600 dwellings.
It forecasts this to rise to 144,700 dwellings by June 2014 – well below a requirement of 174,500.
BIS Shrapnel says a dwelling stock deficiency of around 57,500 dwellings exists as of June 2012.
“As migration and population growth picks up over the forecast period, dwelling commencements re not initially forecast to keep pace with aspirations,” says BIS Shrapnel in a September forecast report.
NSW is forecast to have a dwelling stock deficiency of 52,800 dwellings by June 2014, followed by Western Australia, with a 46,000 shortfall, and Queensland, with a 45,400 deficit.
In contrast, Victoria will be oversupplied by around 15,000 dwellings by June 2014.
Deutsche Bank is forecasting Australian housing starts to increase by 1% in the 2013 financial year to 138,000 and 6% the 2014 financial year to 155,000 provided interest rates continue to be cut.
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Changing living habits suggest less demand for detached housing: Adelaide Brighton

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The federal government’s National Rental Affordability Scheme (NRAS) is being used as a marketing tool to sell property. The scheme was introduced in 2008 and is designed to help meet the social need for affordable rental housing by encouraging investment in residential property through attractive tax incentives.
The scheme provides a substantial financial incentive of a minimum of $9,524 tax-free per house annually to investors who rent approved houses at 20% or more below current market rates to eligible tenants.
However, NRAS is not an investment scheme per se, it is a housing scheme. It aims to provide affordable accommodation and underpins the government’s drive to privatise public housing. 
My concern with the scheme is the regulated choice investors have. Asset selection is limited to new approved developments in areas where there is a need for affordable housing. It aims to supply 50,000 new dwellings, and because these are in defined areas where approval is granted, there is a risk of clusters of NRAS properties throughout the market. This has the potential to cause oversupply issues down the track. 
Further, these developments tend to be in areas where land is available at low cost, which is generally the case when there is limited demand in the area.  However a key characteristic for capital growth is a high land value and limited supply. 
The popularity of NRAS properties is growing as financial planners find ways to market the incentives and make money through their referrals and recommendations. Investors need to be aware that large kickbacks of 5% to 10% of the purchase price are being paid to the advisor who is making the recommendation to purchase, and that these kickbacks are simply built into the purchase price of the investment.
I have come across a number of people promoting these schemes, and the alarm bells have been ringing. In one example an investor was offered a unit backed by the scheme for $356,000. On paper the investment cashflows looked great but when subjected to greater scrutiny, the property was found to have a market value of closer to $300,000.
 
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Investment schemes that are heavily marketed off the back of cash incentives and tax benefits are nothing new. In recent times we have seen a number of investments that have been sold with a focus on up front benefits only to be a disaster down the track.
In the early 2000s a wave of off-the-plan properties were sold around the country. The lure of stamp duty savings and depreciation benefits were used to attract buyers. Fast-forward five years and many of these properties have been resold at a loss. In one example a Docklands property was purchased in 2001 for $582,000 only to be sold in 2006 for $455,000.
Further, the investment time bombs are not limited to the property market. In 2008 many investors got stung investing in agribusiness managed investment schemes such as Timbercorp and Great Southern. Once again these investments were sold with the enticement of upfront tax deductions. However when the dust settled the Australian Securities and Investments Commission (ASIC) was reported to have identified issues with inadequate disclosure of information to potential investors and poor performance of the investments. Once again these investments were sold through financial planning channels where commissions of around 10% were paid.
It is important to point out I am not criticising the NRAS scheme itself, however investors need to understand the true motivations of the scheme. They should be wary of the marketing machine that uses the scheme to make an investment product look good. 
Upfront cash benefits are great, but they must be viewed as a bonus. The quality of an asset should be assessed in isolation of any incentives.  If the investment asset does not grow in value, or worse has the potential to lose money, then why bother? In some cases keeping your money and just going on a nice holiday is a better option.
Xavier Perronnet is a director of <a target="_blank" href="https://www.ipropertyplan.com.au/">iProperty Plan</a>, which provides independent analysis and tailored advice to investors and home buyers.
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Why investing in NRAS property could cost you money: Xavier Perronnet 

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Melbourne house and-land-developers should focus on offering land at its true value surrounded by the right mix of community amenities and drop their rebates and incentives, says Australand’s head of residential developments in Victoria.
The developer has set up a new website – <a target="_blank" href="https://www.righttimetobuy.com.au">www.righttimetobuy.com.au</a> – to inform prospective buyers that rebates and incentives do not add any real value and while they appear to lower the price, buyers need to “understand that banks and financial institutions factor all of this into their valuation which could ultimately jeopardise your loan application”.
Rob Pradolin, Australand general manager for residential in Victoria, says everyone who buys land that comes with an incentive is paying an inflated face price, meaning they are paying too much in stamp duty.
“As an example someone buying a block of land for $200,000 plus receives a free car worth approximately $30,000 should be paying stamp duty on only $170,000,” he says.
In addition, the unsuspecting buyer might go to the bank, having bought land for $200,000 to seek financing and run into difficulties.
“The bank will see that the buyer has a received a free gift or offer, and the buyer may need to find money to make up the difference between the valuation and the list price,” he says.
Pradolin says people should buy "on value".
He says developers need to acknowledge that the “market price of land has changed”.
“There has been a re-adjustment in Melbourne land prices. Even if there is a spike in demand there will be no dramatic increase in pricing.
“Let’s make it simple for the consumer and start selling value again not who has the biggest discount.
“The legitimate use of the rebate from a business perspective has been lost,” he says.
Pradolin says all developers have used rebates in the past, but when the market was operating normally and with a different purpose in mind such as “when you need to achieve a certain volume target that’s over and above what a normal market would deliver".
“We have use rebates to provide an incentive to a buyer to buy earlier than they would normally. Rebates allow you to adjust the net price and not affect underlying value of the property,” he says.
But he says now he says <a href="https://www.propertyobserver.com.au/land/flashy-developer-incentives-push-up-cost-%E2%80%93-and-attendant-stamp-duty-%E2%80%93-of-melbourne-land-packages-australand/2012101657196" target="_blank">“everyone” is offering rebates</a>, and “all the time” as a marketing tool, to attract buyers based on “how much incentive you can offer”.
“You lose what should be the real fundamental reason for buying – location, location, location – and the amenity and surroundings you offer in the development."
Pradolin says Australand has found that people have a degree of confidence when land is priced under $200,000.
A recent Colliers International report found the median Melbourne land prices fell by 9% from $215,000 to $205,000 over the first six months of 2012. Sales of land on Melbourne’s fringes have been in decline since the second half of 2009, falling from 16,000 sales in 2010 to just 6,000 for the first six months of 2012. Colliers International forecasts only modest growth ahead for the Melbourne residential land market.
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Price Melbourne land at its true value and buyers will come: Australand

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Aussie Home Loans founder John Symond has again downplayed concerns about a housing bubble building in Australia but says a majority government is needed to restore buyer confidence.
He also again took aim at the Reserve Bank, saying it has been too slow to cut interest rates and too focused on keeping inflation in check.
Previously, Symond had accused RBA governor Glenn Stevens and the RBA board of being “asleep at the wheel”.
Speaking a Citigroup conference in Sydney this week, Symond said he did not believe there was a “significant risk of a price bubble”.
He said the market would be propped up by lower interest rates and an undersupply of houses.
But he said buyers were still spooked by both global economic uncertainty and by political “bickering and scandals” at home.
Symond said only a federal election and the return of a majority government could restore confidence.
Despite his criticism of the RBA, Symond does not think lower interest rates will restore confidence, an argument supported by the recent editions of the benchmark Westpac-Melbourne Institute Consumer Confidence Index, which has only risen modestly despite a number of rate cuts.
Symond expects the RBA to continue to lower the cash rate, but he steered clear of bashing the banks over their decision not to pass on the full rate cut to borrowers.
He said that bank funding costs had risen and if banks were to pass on full rate cuts they would have to limit their mortgage lending.
Symond said banks needed to make a commercial profit, but they should not gouge customers.
"From what I have seen over the past two years, they haven’t been gouging,” he told the Citigroup conference in a speech reported by the Australian Financial Review.
Aussie built a reputation for taking on the major banks when it began operating in the late 1990s.
However, criticising the banks has become a trickier issue for Symond since the Commonwealth Bank acquired a third of Aussie in 2008.
The Commonwealth Bank also provides wholesale funding for Aussie Home Loan-branded mortgages.
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