Apartment buildings are increasingly being designed around how people actually live day to day, not just how they want a building to look.

For buyers, that shift is showing up in practical inclusions that respond to changing habits. Work-from-home spaces, EV charging, wellness amenities, secure bike storage and parcel management are becoming part of the broader apartment conversation, reflecting a move toward buildings that reduce friction in everyday life.

Online shopping has become one of the clearest examples of that change.

Australians spent a record $82.6 billion online in 2025, with nearly one in four retail dollars now spent online. That has made parcel delivery a regular part of apartment living, rather than an occasional inconvenience.

For apartment residents, however, the delivery process can be less straightforward than it is for detached homes. Parcels may be left in lobbies, redirected to Post Offices, missed entirely, or placed under the responsibility of building managers and concierge teams.

That is why secure parcel infrastructure is increasingly being considered alongside more familiar apartment amenities.

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" frameborder="0" height="315" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/-VjjLwoViX0?si=A3k7ws9NX35Uac7_" title="YouTube video player" width="560"></iframe>

Australia Post Parcel Lockers offer one way to address the issue. When a parcel arrives, residents receive a notification through the AusPost app or SMS, then collect it using a QR code or one-time PIN. The parcel is kept secure, accessible and removed from common areas.

The broader Parcel Locker network now includes more than 1,500 locations across Australia, positioned at Post Offices, shopping centres, supermarkets, transport hubs and other accessible locations.

For new apartment projects, the relevance is clear. A building’s amenity offering is no longer only about lifestyle spaces, but also about convenience, security and functionality.

As buyer expectations evolve, secure parcel delivery is becoming part of the same design conversation as flexible working, sustainable transport and resident wellbeing.

It is one less thing for residents to worry about, and another example of apartment design adapting to the way Australians now live.

Joel Robinson

Apartment design is adapting to the way Australians shop

While school holidays and trips to Europe tend to define the winter property market, there's been no cold snap at <a href="https://www.apartments.com.au/new-apartments/the-walden-north-sydney-177-walker-street-north-sydney-nsw-2060">The Walden</a> in North Sydney.

Developer-builder&nbsp;<a href="https://www.apartments.com.au/developers/aland">ALAND</a> sold more than $35 million worth of apartments throughout June, including a $6.8 million apartment that now ranks among the highest apartment sales ever recorded in North Sydney.

SRM Residential agent Ben Stewart said buyer demand throughout June reflected a mix of improving market confidence and longer-term thinking from owner-occupiers.

"We're seeing strong demand from owner-occupiers who are taking a longer-term view," Stewart said.

"Many recognise the opportunity to secure an apartment in an iconic building and premium location while values remain attractive. They may initially lease the property, but the intention is to eventually move in themselves, rather than purchasing purely as an investment."

[smartcode_project:default project_id=134323 project_image_fid=367129]

Located at 177 Walker Street, The Walden will deliver 161 one, two, three and four-bedroom residences across a 30-storey tower designed by Rothelowman. Every apartment occupies a corner position, maximising natural light, cross ventilation and views across Sydney Harbour, the Opera House, Sydney Heads and the northern districts.

Rather than a traditional balcony, the residences feature winter gardens that seamlessly extend the open plan living areas, creating versatile spaces for relaxing or entertaining throughout the year. Floor-to-ceiling glazing draws in natural light while showcasing sweeping views from the building's elevated Walker Street position.

Every apartment features high-end Calacatta marble, bespoke joinery, and fully integrated appliances.

The larger residences have been planned with distinct entertaining and private zones, with many master suites positioned on corners to capture natural light and harbour views. Walk-in dressing rooms, freestanding baths and refined stone finishes reinforce the house-like feel that has resonated with downsizers and owner-occupiers.

[smartcode_project:default project_id=134323 project_image_fid=6393]

Rothelowman Principal Ben Pomroy said the project was designed to make the most of its unique position overlooking the harbour.

"The Walden is a celebration of all things beautiful, curated for those who expect nothing less than exceptional," Pomroy says.

"Meticulously designed entertaining spaces and light-filled living areas that capitalise on capturing the natural beauty of Sydney's iconic harbour."

Residents will also have exclusive access to The Pavilion, a dedicated amenity building featuring a rooftop pool, wellness studio, gymnasium, sauna, concierge service, residents' lounge, private dining spaces and work-from-home facilities.

[smartcode_project:default project_id=134323 project_image_fid=6402]

The project marks ALAND's first major luxury apartment development in Sydney's inner-city market after more than two decades delivering residential communities across Greater Sydney.

Founder and CEO Andrew Hrsto previously said the rarity of the Walker Street site made it an opportunity the company could not overlook.

"This is a rare opportunity to bring a truly exceptional project to life in one of Sydney's most iconic locations, and to showcase our craftsmanship and design expertise at a world-class level," Hrsto said.

[smartcode_project:default project_id=134323 project_image_fid=6383]

The Walden has been introduced to the market at a time when demand for living in North Sydney is at an all-time high. Billions of dollars have been invested in infrastructure, including the recently opened Victoria Cross Metro station, located just 300 metres from The Walden, providing residents with direct access to the Sydney CBD in just minutes.

Private investment has also transformed the area through the arrival of new retail and dining destinations, elevating the lifestyle offering in what was once considered primarily a commercial precinct rather than an aspirational residential address.

The Walden is currently under construction and is scheduled for completion in 2028.

[smartcode_project_cta:default project_id=134323]

ALAND records $35 million in sales in North Sydney as The Walden bucks quiet winter selling season

The long-awaited redevelopment of the former Eastlakes Shopping Centre site has reached a major milestone, with Conquest's plans for a new mixed-use precinct officially placed on public exhibition.

The State Significant Development Application would transform the 1.7-hectare site at <a href="https://www.apartments.com.au/new-apartments/19a-evans-avenue-eastlakes-nsw-2018">19A Evans Avenue</a> into one of Sydney's largest urban renewal projects, delivering 736 apartments above a new shopping centre anchored by Woolworths, alongside specialty retail, dining, commercial space and new public open spaces.

The public exhibition marks the next chapter for the project after <a href="https://www.apartments.com.au/developers/conquest">Conquest</a> acquired the stalled Stage Two development from Crown Group, who completed the first stage across the road prior to their voluntary liquidation.

<img alt="First look: Conquest unveils plans for 736-home Eastlakes Shopping Centre redevelopment" data-entity-type="file" data-entity-uuid="5fca22c5-d1ed-4e2c-8801-03f7df1eafc8" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/eastland%20podium.png?VersionId=uomwr41nF8CmLUZRDcu3mHQechlbxucS" />

&nbsp;

Designed by DKO Architecture, the proposal comprises four residential buildings ranging from 14 to 18 storeys above a two-level retail podium. The development would deliver 736 apartments, including 74 affordable homes, 215 Build-to-Rent apartments and 521 market residences. Provision has also been made for dual-key apartments, which could increase the total number of dwellings to 877.

At ground level, the shopping centre has been designed as the suburb's new meeting place, anchored by a full-line Woolworths and complemented by a curated mix of fresh food retailers, cafés, restaurants, health services and everyday convenience shopping. Generous pedestrian links and landscaped public spaces will connect the retail precinct through to Jack Mundey Reserve, creating a more walkable and connected neighbourhood.

Conquest CEO Michael Akkawi said the redevelopment was about far more than replacing a shopping centre.

"Eastlakes has been overlooked for too long, and this is the community’s moment. We are building a shopping centre and homes, a genuine heart for the suburb, and we genuinely want locals to help shape it."

"We enrich communities through the creation of homes, places, and experiences designed for life, built to last, and owner for generations. That starts with listening, so we warmly encourage everyone with a connection to Eastlakes to view the plans and share their thoughts."

<img alt="First look: Conquest unveils plans for 736-home Eastlakes Shopping Centre redevelopment" data-entity-type="file" data-entity-uuid="22f6fb20-54fb-4bd7-8a92-48fafdd00608" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/eastland.png?VersionId=cugp7s9hrMHGJJdYzkeAkrFoQgnF4GXf" />

DKO said the design had been shaped by the site's landscape setting and surrounding open space.

"Our vision for the site embraces its unique Bidjigal identity by blending the residential living with generous landscaping and a material palette inspired by the Bidjigal locality, and celebrating the panoramic views to Botany Bay and the wetlands reserves."

"Taking cues from Country, we seek to harmonise built form with the landscape and lightly touch the earth. By reconnecting, retaining and regenerating existing ecology, and weaving in natural elements, we can deepen our connection to Country."

The landscape strategy extends across the podium and rooftops, incorporating communal gardens, children's play areas, lawns, community gardens, family gathering spaces and extensive tree planting. New landscaped links will also strengthen the connection between the precinct and Jack Mundey Reserve, while publicly accessible open spaces have been integrated throughout the development.

The proposal builds on Conquest's broader placemaking strategy for the site. Through an ongoing partnership, local artist Joe Rashbrook has been appointed Urban Art Curator, working alongside young residents to transform the project's site hoardings into a public art gallery that allows the community to engage with the redevelopment before construction is complete.

Conquest has rapidly expanded its development pipeline since acquiring the Eastlakes site, with more than $6 billion worth of mixed-use projects now in planning across Sydney, including Stanmore, Castlecrag and Waterloo.

Conquest CEO Michael Akkawi said the redevelopment was about far more than replacing a shopping centre.

First look: ‘Far more than replacing a shopping centre’ as Conquest unveils 736-home Eastlakes redevelopment

Abadeen has lodged a State Significant Development Application (SSDA) for one of Mosman's largest apartment developments in recent years, seeking approval to transform the former Honeysuckle Garden and Midas site on Military Road into a 100-apartment mixed-use development.

The SSDA, lodged with investment partner Phoenix Property Investors, proposes around $230 million worth of new housing on the prominent <a href="https://www.apartments.com.au/new-apartments/494-516-military-road-mosman-nsw-2088">494-516 Military Road</a> site.

The proposal comes as Mosman Council continues to progress its recently endorsed Masterplan, which identifies the precinct for increased housing density while maintaining the suburb's established character.

Designed by DKO Architecture, the development would comprise 100 apartments above ground-floor retail, with a rooftop wellness precinct including a gym, sauna, entertaining areas and landscaped communal spaces.

Rather than pushing to the full 12-storey height identified in Council's Masterplan, the proposal ranges between five and nine storeys, stepping down towards Hale Road. A tenth level would accommodate resident amenities rather than additional apartments.

The project has been designed to appeal to a broad range of buyers, from first home buyers and young professionals through to families and local downsizers looking to remain on the Lower North Shore.

<img alt="Mosman" data-entity-type="file" data-entity-uuid="5dada03f-5b4c-43ba-ba62-2868add31440" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202026-07-27%20at%209.57.55%E2%80%AFAM.png?VersionId=7LBy0B.Jo8_iWAFJsClcV7Q3UnXrv49r" />

Abadeen Executive Chairman Justin Brown said the apartments had been designed as genuine long-term homes rather than investor-focused stock.

"The apartments have been designed as genuine long-term homes, with efficient floorplans that maximise usable living areas, generous storage, natural light and strong connections between indoor and outdoor spaces," Brown says."

"We've focused on creating homes for a broad range of buyers, from first home buyers and growing families through to downsizers who want to remain in Mosman."

The rooftop wellness offering forms a key part of the proposal, with residents set to have access to a gym, sauna, outdoor entertaining spaces, communal dining areas, landscaped gardens and a multi-use recreation court overlooking Sydney Harbour.

<img alt="Mosman" data-entity-type="file" data-entity-uuid="d37c2d6b-583a-4a0f-b7a9-9f46b893d2f4" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202026-07-27%20at%209.58.06%E2%80%AFAM.png?VersionId=FPoa5FCm2RtzjhAh2w5FTWJbV6GHfY8D" />

DKO drew heavily on the site's natural and cultural history, undertaking a Connecting with Country process with local Aboriginal Elders to inform the architectural and landscape design.

Senior Associate Matthew Ritchard said the design sought to create a building that responded to both the site's landscape and its cultural significance.

"The architectural language of the project is a deep expression of Connecting with Country, where the materiality and colour palette serve as a bridge between the site's geological history and its future as a residential sanctuary."

The proposal also retains the site's established blue gum tree as the centrepiece of the communal landscaped gardens, while introducing activated retail fronting Military Road to strengthen the connection between Mosman and Cremorne villages.

If approved, the project would deliver 100 new homes within walking distance of shops, public transport, schools and local amenities, adding to the limited pipeline of new apartments on the Lower North Shore.

<h2>Project Snapshot</h2>

Project: Honeysuckle Garden Redevelopment

Address: 494-516 Military Road, Mosman

Developer: Abadeen and Phoenix Property Investors

Architect: DKO Architecture

Lead Architect: Matthew Ritchard

Value: $230 million

Residences: 100 apartments

Key features:

<ul>
	<li>
	Ground-floor retail
	</li>
	<li>
	Rooftop wellness precinct
	</li>
	<li>
	Gym and sauna
	</li>
	<li>
	Outdoor entertaining and BBQ areas
	</li>
	<li>
	Landscaped communal gardens
	</li>
	<li>
	Multi-use recreation court
	</li>
	<li>
	Retained mature blue gum tree
	</li>
	<li>
	Connecting with Country design process
	</li>
	<li>
	Harbour, CBD and Balmoral views from upper-level apartments
	</li>
</ul>

Abadeen Executive Chairman Justin Brown said the apartments had been designed as genuine long-term homes rather than investor-focused stock

First look: Abadeen plans 100 apartments on former Honeysuckle Garden site in Mosman

The wave of apartment proposals sweeping through Mosman shows no signs of slowing, with another major residential development lodged through the NSW Government's State Significant Development pathway.

Developer First Quadrant Properties, which recently completed Willoughby Grounds and has several projects in planning across the North Shore, has unveiled plans for <a href="https://www.apartments.com.au/new-apartments/cove-on-ourimbah-40-56-ourimbah-road-mosman-nsw-2088">Cove on Ourimbah</a>, a 63-apartment development on Ourimbah Road, adding to the growing pipeline of projects reshaping one of Sydney's most tightly held harbour suburbs.

The proposal would consolidate nine properties at 40-56 Ourimbah Road into a part eight, part nine-storey apartment building, continuing the momentum created by the NSW Government's accelerated planning pathways that have seen several significant developments emerge across Mosman over the past 12 months.

Designed by Doroch Architects, the project would deliver 63 apartments, resident wellness facilities including a gym, pool and sauna, landscaped communal spaces and basement parking, while using recessed upper levels, generous setbacks and extensive planting to reduce the perceived scale of the building.

<img alt="First look: First Quadrant Properties eyes nine-storey Mosman apartment project under State Significant pathway" data-entity-type="file" data-entity-uuid="32ee68e4-141e-4a10-8f83-48e961a5e71e" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Ourimbah%20Road%2C%20Mosman%20a.png?VersionId=CUeILFc6APlwXPc.iplElbxHvREKwjig" />

Doroch Architects said the building had been designed to reinforce Mosman's established character.

"The building's aesthetic is grounded in the existing residential character of Ourimbah Road and the broader Mosman context," the architect noted in the planning documents submitted to the NSW Government.

The design adopts a contemporary material palette of natural stone, textured concrete and brown concave metal cladding, complemented by integrated planters and deep balconies. The podium incorporates softened curved concrete forms, while increased setbacks have been provided adjacent to the heritage-listed property at 60 Ourimbah Road to create a more sympathetic transition.

The site sits around 330 metres from Mosman Town Centre, placing it within the NSW Government's Low and Mid-Rise Housing policy area, where increased residential density is being encouraged close to shops, transport and services.

The proposal follows a string of major apartment projects lodged or declared State Significant in Mosman in recent months, including Abadeen's 100-apartment Honeysuckle Garden redevelopment on Military Road and several other developments across Awaba Street, Redan Street and Muston Street from the likes of Time &amp; Place, HELM and Prosker Property.

&nbsp;

Read more:&nbsp;<a href="https://www.apartments.com.au/news/nsw/time-place-to-take-on-mosman-apartment-market">Time &amp; Place to take on Mosman apartment market</a>

Read more:&nbsp;<a href="https://www.apartments.com.au/news/qld/first-look-abadeen-plans-100-apartments-on-former-honeysuckle-garden-site-in-mosman">First look: Abadeen plans 100 apartments on former Honeysuckle Garden site in Mosman</a>

&nbsp;

First look: Another major apartment proposal signals Mosman's development boom

Remote Working

<html><body>
GUEST OBSERVATION
But that revolution has long been thwarted by resistance – crucially from management concerned about productivity and performance.
It was <a href="https://www.theatlantic.com/technology/archive/2015/12/what-telecommuting-looked-like-in-1973/418473/?sf43013774=1">the case in 1974</a>, according to Jack Nilles, who led <a href="https://www.propertyobserver.com.au/https://dl.acm.org/doi/book/10.5555/540203">the first major study</a> to evaluate the benefits of “telecommuting” (by a team from the University of Southern California). It was still the case in 2019, according to researchers from San Jose State University, whose studies showed <a href="https://transweb.sjsu.edu/sites/default/files/1860-Prager-Flexible-Workplaces-South-Bay_0.pdf">managerial and executive resistance</a> were the major perceived obstacles to the expansion of flexible working practices.
Our own research with Australian public service managers in 2018 found extensive managerial resistance to employees working from home.
Wondering how the enforced experience of working from home might change such attitudes, we surveyed 6,000 Australian public servants (including 1,400 managers) in June and July, and found the seeds for a revolution.
Only 8.4% of managers rated their teams less productive when working from home, while 57% thought productivity the same, and 34.6% believed it higher.
These findings, along with others, suggest working from home, at least for part of the week, may become the norm.
Negative perceptions
It is difficult to estimate precisely how many people had the option of working from home prior to the pandemic. Australian Bureau of Statistics data <a href="https://www.propertyobserver.com.au/https://www.abs.gov.au/ausstats/abs@.nsf/mf/6333.0">published in September 2019 </a> indicated about a third of all employed people regularly worked from home. But it is likely this number also includes workers catching up on work after hours.
In the public sector, about one-third of executives worked away from the office, but <a href="https://www.apsc.gov.au/sites/default/files/apsc_state_of_the_service_report_2018-19.pdf">less than 15%</a> of non-executive employees did.
Our 2018 research, involving focus groups with nearly 300 managers across four state public services, found extensive managerial resistance to allowing work from home despite supportive policies permitting it.
Public sector managers shared with private sector managers concerns about performance and productivity, and the difficulty of remotely managing workers. They often framed their resistance around concerns about technology or work health and safety.
But on top of this, public service managers were sensitive about agreeing to any working arrangements that might feed community stereotypes about public servants having it easy.
Key findings
The COVID-19 pandemic rendered those objections irrelevant. By the end of May, <a href="https://www.canberratimes.com.au/story/6764395/the-numbers-that-reveal-%20%20%20the-scale-of-the-public-services-response-to-covid-19/">57%</a> of Australian Public Service employees were reportedly working from home.
To compile our findings we worked with the Community and Public Sector Union, which distributed the survey on our behalf. The 6,000 respondents included about 20% non-union members and 22% managers, across a broad range of occupations and agencies.
As noted, three times as many managers thought team productivity and performance had increased as those who perceived a decrease, with the majority neutral.
<hr>
<a href="https://images.theconversation.com/files/354017/original/file-20200821-14-awgoce.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img src="https://images.theconversation.com/files/354017/original/file-20200821-14-awgoce.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="Manager perceptions of team performance working from home, by gender."></a> Manager perceptions of team performance working from home, by gender. The authors, <a class="license" href="http://creativecommons.org/licenses/by-nd/4.0/">CC BY-ND</a>
<hr>
Female managers were slightly more likely to perceive greater productivity (36.7% compared to 31.1% of male managers), as were managers of teams larger than ten employees.
One manager noted “people are either productive or not, and it doesn’t matter where they work from”. Others said it had changed their management style for the better, forcing them to realise they did not need to micromanage to get results.
Nearly two-thirds said they intended to be more supportive of working from home in the future (though 2% said they planned to be less supportive). Male managers were the most swayed, with 68% saying they would be more supportive, compared with 63.6% of female managers.
One manager noted:
I had always accepted the department line that working from home is a privilege and not a real workplace. Also that working from home makes you unavailable and disconnects you from the workplace. Discovered that I couldn’t have been more wrong.“
Generally, our results show employees were mostly positive about working from home, with more than four out of five saying it gave them more time with their family, two-thirds saying they got more work done, and three in five enjoying having more autonomy over their work.
The downsides
There can be downsides to working from home, however. As one respondent put it: "I hate my house, it’s cold, and the kids are annoying, the dog stinks.”
The <a href="https://theconversation.com/its-not-just-the-isolation-working-from-home-has-surprising-downsides-107140">key issues identified by research</a> are social isolation, lack of feedback and loss of separation of work from home life.
<img src="https://images.theconversation.com/files/354027/original/file-20200821-18-16za4ti.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="Tired women using laptoop at night.">A quarter of workers reported working longer hours. Shutterstock
On the isolation and feedback front, our results were generally positive. Managers indicated communication technology enabled teams to stay in touch in multiple ways, from instant messaging to video conferencing. While just over 10% stuck to their usual meeting routine, the majority (about 60%) had increased their use of virtual meetings. This included scheduling social activities such as virtual coffee and drinks.
On the question of work-life balance, our results were more mixed.
Three-quarters reported they continued to work their usual work hours. But one in four reported working longer hours. Mostly this was due to increased workload, though almost 15% said they had been working more voluntarily because they were absorbed by their work. Many managers noted this increased motivation and mood.
Given the focus of the public service, this result is not necessarily one we can presume would apply across the entire workforce. That said, longer working hours do seem a feature of working from home during this pandemic. Based on data from more than 3 million in 16 cities, researchers found the average workday for those under lockdown <a href="https://theconversation.com/vital-signs-shorter-meetings-but-longer-days-how-covid-19-has-changed-the-way-we-work-143894">is about 48 minutes longer</a>.
These findings on longer hours potentially offset some of the positive perceptions of productivity improvements. The emergency conditions in which both managers and workers have been prepared to go the extra mile cannot become the baseline for expectations permanently.
Despite these caveats, and the need to point out that organisations still have much to do to embed flexibility in their cultures, our results add to the evidence that the great working-from-home experiment of 2020 has broken the back of decades of inherited managerial resistance. The revolution may have started.<img src="https://counter.theconversation.com/content/144850/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important; text-shadow: none !important;">
<a href="https://theconversation.com/profiles/linda-colley-22201">Linda Colley</a>, Associate Professor HRM/IR, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> and <a href="https://theconversation.com/profiles/sue-williamson-104295">Sue Williamson</a>, Senior Lecturer, Human Resource Management, UNSW Canberra, <a href="https://theconversation.com/institutions/unsw-1414">UNSW</a>
This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/with-management-resistance-overcome-working-from-home-may-be-here-to-stay-144850">original article</a>.
</body></html>

j.ballantyne1990-6AQqhLzZaK

With management resistance overcome, working from home may be here to stay

<html><body>
One of the many things COVID-19 has had a dramatic impact on is the way many of us work.
Those fortunate enough to be able to work from home have been able to adapt to this new reality – and it certainly has been “new”.
Perhaps the biggest question for both employers and employees is whether working from home has led to a decrease in productivity.
The fact major companies such as <a href="https://www.nytimes.com/2020/05/21/technology/facebook-remote-work-coronavirus" target="_blank">Facebook</a> and <a href="https://www.forbes.com/sites/jackkelly/2020/05/13/twitter-ceo-jack-dorsey-tells-employees-they-can-work-from-home-forever-before-you-celebrate-theres-a-catch/#765a70652e91" target="_blank">Twitter</a> have said they will allow many employees to work from home permanently suggests work in some sectors can be done more efficiently outside a formal workplace.
At a minimum, time saved from commuting and greater flexibility to multitask other elements of one’s life are positives from working from home. Lack of social interaction and the inevitable distractions in most home environments are negatives.
The degree and extent of increased productivity from working at home remains to be seen. It will depend on the way in which working in a team has evolved in a remote environment using online tools like Slack and Zoom.
The big question is how the nature of collaboration has changed under COVID.
<h2>Studying 3 million people</h2>
Thanks to <a href="https://www.nber.org/papers/w27612" target="_blank">a fascinating analysis</a> by researchers from the Harvard Business School and New York University, we are beginning to get the first systematic evidence on how the nature of work has changed for those working from home during COVID-19.
The authors gathered aggregated meeting and email meta-data for 3,143,270 people working for 21,478 companies in 16 cities in Europe, the United States and Israel where government-mandated lockdowns were imposed in March.
As the authors put it:
<blockquote>
These lockdowns established a clear break point after which we could infer that people were working from home. The earliest lockdown in our data occurred on March 8, 2020, in Milan, Italy, and the latest lockdown occurred on March 25, 2020, in Washington, DC.
</blockquote>
To explore changes in worker behaviour, their analysis compares meeting and email data during the lockdown periods (typically a month long) with data for the eight weeks prior and the eight weeks after lockdowns ended.
The data they used came from “an information technology services provider that licenses digital communications solutions to organisations around the world”.
This meta-data indicates the actual behaviour of employees in real organisations. So it’s more robust than, say, a survey asking people what they did. Survey respondents might not remember accurately, or might not tell the truth, and those that respond may not be a representative sample.
In short, the meta-data enables the authors to draw detailed and interesting conclusions that survey data would allow.
It’s the detail of a paper like this that is, in a sense, the whole point. But the bottom line is this. Lockdowns have reduced the amount of time most workers spend in meetings, but increased their working hours.
<h2>Time in meetings</h2>
Their results show the number of meetings attended by workers increased, on average, by 12.9% during lockdown – with the average number of attendees per meeting increasing by 13.5%.
Impact of COVID-19 lockdowns on meetings
<a href="https://images.theconversation.com/files/351458/original/file-20200806-22-173asvd.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img src="https://images.theconversation.com/files/351458/original/file-20200806-22-173asvd.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="Impact of COVID-19 lockdowns on meetings."></a>
<a class="source" href="https://www.nber.org/papers/w27612" target="_blank">NBER Working Paper No. 27612, July 2020</a>, <a class="license" href="http://creativecommons.org/licenses/by-nc-nd/4.0/" target="_blank">CC BY-NC-ND</a>
But the average length of meetings fell by 20.1%, with the net effect being that people spent 11.5% less time in meetings.
In European cities such as Brussels, Oslo and Zurich, meeting length declined sharply and continued to fall in the month after the beginning of the lockdown. In the US cities of Chicago, New York and Washington DC, length of meetings declined less.
Email and working hours
There was, also, a significant and seemingly durable increase in working hours, based on the number of hours between the first and last email sent or meeting attended by an individual in a day.
On average, the length of the average workday increased by 48.5 minutes.
Impact of COVID-19 lockdowns on email
<a href="https://images.theconversation.com/files/351460/original/file-20200806-14-1x9tdkp.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img src="https://images.theconversation.com/files/351460/original/file-20200806-14-1x9tdkp.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="Impact of COVID-19 lockdowns on email."></a>
<a class="source" href="https://www.nber.org/papers/w27612" target="_blank">NBER Working Paper No. 27612, July 2020</a>, <a class="license" href="http://creativecommons.org/licenses/by-nc-nd/4.0/" target="_blank">CC BY-NC-ND</a>
Longer workdays were common across the 16 cities during lockdowns. When restrictions were lifted, average hours returned closer to pre-lockdown levels in all but three cities – San Jose, Rome and New York City.
<h2>The evolving nature of work</h2>
It is perhaps too early to draw strong conclusions about these changing patterns of communication. But there are some intriguing possibilities.
Larger meetings may be needed to get “everyone on the same page” and create what economists call “common knowledge”. This may be both easier to do in phone or video conferences, and also more important in the absence of face-to-face communication.
Consistent with this, electronic communications extending beyond normal work hours seems like an inevitable consequence, albeit a negative one for work-life balance, particularly for people with caring responsibilities.
The nature of work was evolving before COVID-19, and it will continue to do so as many parts of the world continue with various forms of physical distancing.
Documenting the nature of that evolution, as well as the implications for productivity, workplace culture, and time outside of work will continue to be informed by remarkable data of the kind the authors analysed.<img src="https://counter.theconversation.com/content/143894/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important; text-shadow: none !important;">
<a href="https://theconversation.com/profiles/richard-holden-118107" target="_blank">Richard Holden</a>, Professor of Economics, <a href="https://theconversation.com/institutions/unsw-1414" target="_blank">UNSW</a>
This article is republished from <a href="https://theconversation.com" target="_blank">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/vital-signs-shorter-meetings-but-longer-days-how-covid-19-has-changed-the-way-we-work-143894" target="_blank">original article</a>.
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Shorter meetings but longer days – how COVID-19 has changed the way we work

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As government restrictions are eased and Australian businesses prepare to reopen, employers, in accordance with the government’s ‘return to work’ roadmap, are beginning to ask their employees to return to the workplace. The question remains: what will the post-pandemic workplace look like and how will businesses and their respective employees adapt to a post-COVID office model?   
In light of this, global design and workplace strategy firm, <a href="https://www.unispace.com/projects" target="_blank">Unispace</a>, with a varied suite of clients including ANZ Bank, Optus, Coca Cola, EY and Deloitte, has recently surveyed 237 companies among their clientele to gather data and insights on the global impact of remote working and what the workplace future holds for these high-profile companies.  
The survey results shed light on what workplaces of the future will look like and emerging cultural and behavioural trends to be taken into consideration for future office design.  
As told by Unispace’s suite of clients:  
1.       The overall office footprint will shrink  
2.       Staff will work from home at least two to three days per week  
3.       Companies will send staff back in waves  
4.       Video conferencing will replace most audio conferencing, phone calls, and F2F external meetings 
5.       Employees will use more collaboration spaces within the office than before, and focus work will predominately be conducted at home  
<img src="https://res.cloudinary.com/dz9xllyip/image/fetch/c_scale,w_580,q_auto:good/https://s3-ap-southeast-2.amazonaws.com/po.images/2020/6/12/9_Unispace.jpg" alt="" width="448" height="308">
Productivity 
Interestingly, 45 per cent of respondents have found themselves more productive while working remotely while 36 per cent have found it more difficult to maintain productivity as a result of ineffective setups and caregiving requirements. On top of this, 37 per cent have witnessed a decrease in productivity due to the increased need to communicate more regularly with colleagues. 
Internal/external changes  
The primary challenges from both an internal (63 per cent) and external (55 per cent) standpoint has been around connecting with peers and clients. Participants in the survey have seen challenges arising when talking to external parties with 42.7 per cent of respondents indicating some frustration with a mismatch of software and being unfamiliar with their client’s tools, which may have been better solved in a face-to-face office environment.   
Returning to the workplace  
Although respondents feel the office will go back to normal within three to six months (27 per cent), they also believe the overall office footprint will shrink (36 per cent) and staff will work from home at least 2-3 days per week (68 per cent).  
Remote working arrangements  
In line with higher in-office rates, 25 per cent of respondents in APAC have indicated that they don’t have a suitable home internet arrangement. While 70 per cent of organisations were prepared to work remotely, 30 per cent already had some teams working from home and were more equipped with this change to remote working. 
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