Not all apartment amenities are immediately visible.

Swimming pools, gyms, rooftop terraces and residents' lounges have long featured on buyers' wishlists, but as the way Australians live has changed, so too have the features that make apartment living more convenient.

Increasingly, buyers are placing value on the practical aspects of day-to-day life. Fast internet, EV charging, secure bike storage, flexible workspaces and parcel management are becoming just as relevant as lifestyle amenities, reflecting changing habits and expectations.

Online shopping has been one of the biggest drivers of that shift.

Australians spent a record $82.6 billion shopping online in 2025, with almost one in every four retail dollars now spent digitally, making parcel deliveries a routine part of everyday life rather than an occasional convenience.

For apartment residents, however, receiving those deliveries isn't always straightforward.

Without someone home to accept a parcel, deliveries can be redirected to a nearby Post Office, left in building foyers or common areas, or require building management to temporarily store packages. As apartment living continues to grow across Australia's cities, parcel management has become an increasingly important consideration for both residents and developers.

Australia Post's Parcel Locker network is one response to that shift.

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" frameborder="0" height="315" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/KPZ9j5FRdsQ?si=Qztc1dNP3ZvEIUhb" title="YouTube video player" width="560"></iframe>

Rather than relying on home delivery, eligible parcels can be directed to a nominated Parcel Locker, where they're securely stored until collected. Once a parcel arrives, residents receive a notification through the AusPost app or SMS and can retrieve it using a one-time code or QR code at a time that suits them.

The network has expanded to more than 1,500 locations nationwide, with Parcel Lockers positioned at Post Offices, shopping centres, supermarkets, transport hubs and, increasingly, within or alongside residential developments.

That growing presence reflects a broader change in how apartment buildings are being planned.

Developers are increasingly considering the operational side of apartment living alongside traditional lifestyle amenities. Just as secure mailrooms, bicycle storage and EV charging have become more common inclusions, parcel management is emerging as another feature that supports everyday convenience.

It also helps preserve the arrival experience within a building. Carefully designed lobbies and communal spaces can quickly become cluttered when deliveries accumulate, while secure parcel solutions reduce the likelihood of missed deliveries or parcels being left unattended.

For buyers comparing apartments, these everyday details are becoming part of the decision-making process.

Location, floorplans and finishes remain fundamental, but the features that simplify daily life are carrying greater weight than they once did. As online shopping continues to shape consumer behaviour, secure parcel delivery is increasingly becoming another amenity worth looking for.

Joel Robinson

Parcel delivery is joining the apartment amenity checklist

Inca Property Group has lodged a State Significant Development Application (SSDA) for Dawn, a 53-apartment oceanfront development overlooking Mona Vale Beach.

The proposal, at 35-39 Darley Street East, would replace an existing 18-apartment strata building with a new owner-occupier-focused development comprising 53 two and three-bedroom apartments, including nine affordable built-to-rent residences delivered under the State's infill affordable housing scheme.

Positioned on a 2,679 sqm elevated site around 280 metres from Mona Vale Beach, the development has been designed to maximise panoramic ocean views while responding to the site's sloping topography.

<a href="https://www.apartments.com.au/developers/inca-property-group">Inca Property Group</a> Managing Director Josh Thompson said the State Significant pathway provided greater certainty for projects of this scale.

"This State Significant pathway gives the team real certainty to progress <a href="https://www.apartments.com.au/new-apartments/dawn-35-39-darley-street-east-mona-vale-nsw-2103">Dawn</a> through to completion," Thompson said.

"It allows us to acquire a one-off site, design it carefully and deliver the right offering for the suburb, assessed by the NSW Government's planning department."

The project is one of the first developments in the area to be assessed under the NSW Government's Low and Mid-Rise Housing policy, with the site sitting on the edge of the policy's designated inner area.

The proposal includes three basement levels providing 124 car spaces, alongside a range of resident amenities including a swimming pool, gym, sauna, wellness facilities and private plunge pools for selected ground-floor and penthouse apartments.

<img alt="Dawn" data-entity-type="file" data-entity-uuid="fc1a1daf-0ce4-4f12-9076-b1fa553c7a91" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202026-07-21%20at%208.42.11%E2%80%AFAM.png?VersionId=4GZ9h.gpNkTljbxyAET8Jfhv51XUamDm" />

Thompson said Dawn had been designed specifically for owner-occupiers and downsizers, a buyer profile that has driven demand across Inca's recent Upper North Shore developments.

"The majority of buyers in our recent North Shore projects have been downsizers, and we are learning exactly what this market is looking for. Beyond the location itself, we have included resort-style amenities to deliver a genuine lifestyle offering," Thompson said.

Located within walking distance of Mona Vale Beach, the town centre, Mona Vale Golf Club and the Royal Motor Yacht Club, Dawn represents Inca's first Northern Beaches project following the sell-out of Tara on Park in Waitara and Ellis Residences, currently under construction in St Ives.

Construction will be undertaken by Inca's in-house construction arm, GOP Constructions.

Dawn is the latest major apartment proposal for Mona Vale, with the suburb emerging as one of the key beneficiaries of the NSW Government's new Low and Mid-Rise Housing policy.

New developer One Living, led by industry veteran Joseph Scuderi, recently secured a site on Mona Vale Road, on the border of Mona Vale and Pymble, where it is planning around 140 apartments.

IPM is also planning its third project in Mona Vale, significantly increasing the scale of its previous developments with an 82-apartment proposal at <a href="https://www.apartments.com.au/new-apartments/159-167-darley-street-west-mona-vale-nsw-2103">159-167 Darley Street West</a>, opposite Bayview Golf Course and less than 800 metres from Mona Vale town centre.

Read more:&nbsp;<a href="https://www.apartments.com.au/news/nsw/one-living-enters-sydneys-new-apartment-market-with-northern-beaches-site-acquisition">One Living enters Sydney's new apartment market with Northern Beaches site acquisition</a>

Read more:&nbsp;<a href="https://www.apartments.com.au/news/nsw/first-look-ipm-plans-third-mona-vale-project">First look: IPM plans third Mona Vale project</a>

First look: Inca eyes Mona Vale with State Significant DA for Dawn apartments

Seasoned Victorian apartment developer <a href="https://www.apartments.com.au/developers/central-equity">Central Equity</a> has logged more than $400 million in sales in its luxury apartment project Palmera Residences at Northcliffe on the Gold Coast.&nbsp;

Central Equity Director Karl Kutner said the sales result reflected a combination of location, product quality and delivery certainty with the project already under construction by building powerhouse Multiplex.&nbsp;

"Surpassing $400 million in sales since launch is a significant milestone and an outstanding endorsement of <a href="https://www.apartments.com.au/new-apartments/palmera-residences-gold-coast-18-garfield-terrace-surfers-paradise-qld-4217">Palmera Residences</a>,” he said.&nbsp;

"We believe one of the key reasons for this strong result is the confidence purchasers have in knowing the project is under construction with Multiplex. Buyers are increasingly looking for certainty. They want to know that the project they commit to today will be delivered by an experienced team with a proven track record."&nbsp;

[smartcode_project:default project_id=108274 project_image_fid=365782]

Kutner said it was clear there was still high demand for luxury projects that offered certainty of delivery.&nbsp;

“We are in a market where many residential developments have faced delays due to rising construction costs, labour shortages and financing challenges,” said Kutner.&nbsp;

"But having construction underway has provided our buyers with resounding confidence backed by more than 40 years of development delivery by Central Equity combined with construction by one of Australia's most respected construction companies."&nbsp;

[smartcode_project:default project_id=108274 project_image_fid=365785]

Central Equity is one of Australia's most experienced privately-owned property developers. Over more than four decades, the company has delivered in excess of 85 residential developments including 10,000 apartments and many thousands of stand alone homes.&nbsp;

Located on Garfield Terrace at Northcliffe, between Surfers Paradise and Broadbeach, Palmera Residences occupies one of the Gold Coast's most sought after beachside locations. The development has been designed to appeal to owner occupiers seeking premium residences that combine generous living spaces and resort style amenities.&nbsp;

Palmera Residences will feature an exceptional collection of resort style amenities, including two swimming pools: a generously sized family pool with safe shallow zones for relaxed recreation, and a 20 metre lap pool positioned to maximise all day sunlight.&nbsp;

Residents will also enjoy exclusive access to wellness and recreational facilities including a magnesium pool, sauna, yoga studio, expansive fitted gymnasium, resident lounge, outdoor BBQ’s&nbsp;and indoor and outdoor dining areas, together with a dedicated concierge and luxurious hotel inspired entrance foyer.&nbsp;

[smartcode_project:default project_id=108274 project_image_fid=365767]

A unique feature at Palmera Residences has been designed to enhance the Gold Coast lifestyle which includes both indoor and outdoor gymnasium facilities, together with thoughtfully designed indoor and outdoor dining and entertaining areas. A corner café has also been incorporated to provide residents with a destination for their everyday needs.&nbsp;

Kutner said buyer demand had been broad based with purchasers attracted from interstate as well as throughout South East Queensland.&nbsp;

"We're seeing strong interest from owner occupiers, lifestyle buyers and people relocating to the Gold Coast. Many purchasers have been searching for a premium beachside residence where quality, design and delivery are equally important."&nbsp;

[smartcode_project:default project_id=108274 project_image_fid=365771]

Kutner said the sales milestone was an important achievement, but the focus remained firmly on delivering an exceptional development.&nbsp;

"While reaching $400 million in sales is an important milestone, our priority remains delivering a project that exceeds purchaser expectations,” he said.&nbsp;

"Palmera Residences has been designed to become one of the Gold Coast's landmark residential addresses, and we look forward to welcoming our purchasers to their new homes."&nbsp;

There are a limited number of residences remaining in selected configurations with pricing from $2,950,000 to $8,950,000. Palmera Residences is also crowned by expansive penthouses with wrap around views.

[smartcode_project_cta:default project_id=108274]

Construction certainty and strong buyer demand drive major sales result for luxury Gold Coast development

Palmera Residences fly out the door as sales pass $400 million

National property developer <a href="https://www.apartments.com.au/developers/goldfields-group">Goldfields</a> has appointed BINAH as its construction partner for Quartet, its new Brisbane apartment development in the undersupplied suburb of <a href="https://www.apartments.com.au/developments/milton-qld-4064">Milton</a>.

Located just two kilometres from the Brisbane CBD and moments from key 2032 Olympic precincts, <a href="https://www.apartments.com.au/new-apartments/quartet-milton-33-manning-street-milton-qld-4064">Quartet</a> will deliver 131 one, two, three, and four-bedroom apartments priced from $1 million to $4.2 million, combining elevated design with a wellness-focused lifestyle offering.&nbsp;

[smartcode_project:default project_id=108736 project_image_fid=368000]

Goldfields’ Chief Executive Officer, Lachlan Thompson, said the appointment of <a href="https://www.apartments.com.au/builders/binah-constructions">BINAH</a> marked an important milestone for the project.&nbsp;

“Bringing BINAH on board as our construction partner will allow us to bring our vision for Quartet forward with a team that has a proven track record of delivering high-quality residential projects,” Thompson said.&nbsp;

“We’ve taken a considered approach to progressing the site because we wanted to deliver the whole package. Buyers ultimately back great developers, great projects and great builders, and with Quartet, we’ve made sure all three line up.

“People want certainty, they want to know the project will be built, that the homes will be delivered as promised, and that the developer stands behind the quality of what they create. That’s something Goldfields has built its reputation on over many years.”&nbsp;

[smartcode_project:default project_id=108736 project_image_fid=367993]

BINAH’s Managing Director, Khalil Hafza, said the company was proud to be partnering with Goldfields to deliver Quartet.&nbsp;

“Quartet is an exciting project to bring to life, particularly given the level of detail in the residences and the extensive rooftop amenity planned for the building,” Mr Hafza said.&nbsp;

“Our focus is on delivering a high-quality build that brings that design vision to life and creates homes residents will enjoy for many years.”&nbsp;

[smartcode_project:default project_id=108736 project_image_fid=367999]

The facilities at Quartet have been feared towards the roof, with a&nbsp;25 metre lap pool, spa, sauna and cold plunge, and a communal barbecue area and alfresco.

Town planning was designed by <a href="https://www.apartments.com.au/architects/rothelowman">Rothelowman</a> and brought to life by Melbourne-based architecture firm Cera Stribley.

<a href="https://www.apartments.com.au/interior-designers/cera-stribley">Cera Stribley</a> Co-Founder and Managing Principal, Dom Cerantonio, said the project responds to both its riverside setting and Brisbane’s evolving urban character.&nbsp;

“Quartet has been designed to sit comfortably within its riverside context, offering a refined take on urban living through well-planned, generously proportioned residences that will stand the test of time,” Mr Cerantonio said.&nbsp;

“An emphasis on natural light, natural textures and carefully selected finishes from timber and marble to premium appliances, creates calm, considered interiors designed for comfort and long-term liveability.”&nbsp;

Construction of Quartet will commence in July 2026, with completion anticipated in Q4 2028.

[smartcode_project_cta:default project_id=108736]

Construction to commence on 131-residence tower designed around wellness-focused living

Goldfields appoints BINAH for Quartet apartments in Milton

The first partnership between national developer <a href="https://www.apartments.com.au/developers/fortis">Fortis</a> and Adelaide-based developer <a href="https://www.apartments.com.au/developers/otello">Otello</a> has made a strong start, with the pair securing $21 million in unconditional sales at <a href="https://www.apartments.com.au/new-apartments/one-four-four-hutt-adelaide-144-hutt-street-adelaide-sa-5000">One Four Four Hutt</a>&nbsp;on the edge of the Adelaide CBD.

Over a third of apartments have been snapped up in the boutique 44-apartment project on the corner of Hutt Stret and Wakefield Road. Local downsizers and owner-occupiers wanting to remain in Adelaide's tightly-held southeast quarter have been the most prominent purchasers.

The DKO-designed, mixed-use development is one of the few new apartment projects in the precinct, an area where new housing supply has remained limited despite continued demand from buyers wanting to stay close to the CBD, Victoria Park and Adelaide's established east-end amenities.

[smartcode_project:default project_id=151233 project_image_fid=375378]

Fortis Head of Development SA Arthur Dendrinos said the early sales reflected both the strength of the local owner-occupier market and confidence in the Hutt Street location.

"The level of early commitment reflects the confidence local buyers have in the Hutt Street precinct," Dendrinos said.

"Many purchasers are long-term east-end residents who love the area and want to stay connected to the neighbourhood. They recognise the value of a well-designed, well-located development.

"Our partnership with Otello has been central to this success, and the number of unconditional sales at this stage only strengthens our confidence in the South Australian market."

[smartcode_project:default project_id=151233 project_image_fid=375379]

Otello Director Daniel Harris said the sales result also highlighted the lack of new apartment opportunities within the Hutt Street precinct.

"One Four Four Hutt has clearly resonated with buyers, with strong early sales reflecting both the appeal of the Hutt Street corridor and the lifestyle on offer," Harris said.

"The activated ground-floor retail has also been a key drawcard, with purchasers responding to the vision of a more vibrant and connected streetscape, not just the residences themselves."

One Four Four Hutt will deliver 44 one, two and three-bedroom apartments, alongside a collection of penthouses, above a ground-floor retail offering designed to further activate the Hutt Street precinct.

Construction is scheduled to commence in the third quarter of this year, with completion anticipated in 2028.

[smartcode_project_cta:default project_id=151233]

Fortis Head of Development SA Arthur Dendrinos said the early sales reflected both the strength of the local owner-occupier market and confidence in the Hutt Street location.

Fortis makes Adelaide debut with Otello as One Four Four Hutt records strong early sales

Property Management

<html><body>
GUEST OBSERVATION
Carbon monoxide, or 'the silent killer' <a href="https://www.forbes.com/sites/marijkevroomendurning/2013/08/20/carbon-monoxide-a-silent-killer-are-you-safe/" target="_blank">as it is often called</a>, is a highly poisonous colourless, odourless and tasteless gas that is caused by faulty or unserviced gas appliances.
But as fatal as it can be, it can also be easily prevented with regular maintenance and by recognising the signs and symptoms of when carbon monoxide is present. To ensure you are protected as a property manager, landlord and tenant, here is what you need to know to prevent and quickly identify carbon monoxide poisoning.
What you need to know as a property manager and landlord
The Residential Tenancies Act 1997 requires a landlord and property manager to ensure that rented accommodation is maintained in “good repair”. This includes all gas appliances provided by the landlord that must be safe to use and properly maintained.
Failure to ensure gas appliances are properly installed and safely maintained every two years according to the manufacturer’s instructions, can not only be harmful or fatal to your tenants, it can also cause extensive property damage, expose you both to legal action and jeopardise your landlord insurance.
It’s just not worth the risk, especially when it can be so easily avoided. To protect yourself, your property, your business and your tenants here are five tips to follow as a landlord and property manager:
<ol>
<li>Have gas appliances installed by a qualified gas fitter</li>
<li>Install a carbon monoxide alarm, like smoke alarms these save lives</li>
<li>Have gas appliances serviced every two years by a qualified gas fitter</li>
<li>Ensure there is adequate ventilation around gas appliances</li>
<li>Act on tenants concerns quickly</li>
</ol>
 What you need to know as a tenant
While gas appliances are one of the most effective and energy efficient ways to keep warm indoors and out, there are certain risks you need to be aware of and carbon monoxide poisoning is one of them.
While it is almost impossible to detect, it can give you subtle symptoms and signs that it may be present. Symptoms of poisoning start a like the flu, you can experience headaches, tiredness, nausea and vomiting, which can lead to confusion, unconsciousness and death in high doses.
The challenge is that gas appliances are used more frequently during flu season resulting in the symptoms of carbon monoxide poisoning going undetected or misdiagnosed as the flu. This is why it is vital to monitor your family’s health. If symptoms persist or you improve when you are away from home but feel worse when you return, carbon monoxide may be present.
To protect yourself and your family here are five tips to follow as a tenant:
<ol>
<li>Ask when gas appliances were last serviced by a qualified gas fitter</li>
<li>Request a carbon monoxide alarm, as said above these save lives</li>
<li>Only use gas appliances in the way they are intended, don’t bring outdoor appliances indoors</li>
<li>Report your concerns promptly and in writing. Don’t hesitate to follow up, your safety could be at risk</li>
<li>Know the signs when carbon monoxide might be present</li>
</ol>
 How to identify if carbon monoxide might be present in your home
For the safety and wellbeing of all involved it pays to know the signs that can present when carbon monoxide is in your home or investment property.
If you have:
<ul>
<li>Pilot lights that frequently go out</li>
<li>Excessive condensation</li>
<li>A blue flame that starts to burn yellow or orange</li>
<li>Sooting, or yellow or brown staining around your appliances, ceilings or walls; and/or</li>
<li>Improved health when you are away from home but worsen on your return</li>
</ul>
Carbon monoxide may be present and you need to report your findings to your property manager and landlord immediately.
As a property manager or landlord, if you know the gas appliances in an investment property are due for a service organise a qualified gas fitter to inspect them as soon as possible, you might just save a life.
Frans Sterk is a qualified gas fitter, carbon monoxide specialist and owner of Gaswatch. For more information and safety tips on carbon monoxide head to <a href="https://www.gaswatch.com.au/">www.gaswatch.com.au</a>
</body></html>

po-LsXgBTHBmX

Carbon monoxide: What you need to know as property managers, landlords and tenants

<html><body>
It is certainly important to consider the vacancy rate of the suburb you’re considering investing in, but you should also consider prospective property managers’ vacancy rates.
According to PhilipWebb property management division head Sophie Lyon, you need to be asking plenty of questions of your property manager.
“Your property manager should know their stuff, and easily be able to describe the tenant demographic and suburb profiles,” said Lyon.
“How many properties do they manage in the area? How many are similar to yours? What is the agency’s occupancy rate?"
She explained that the way your investment property is marketed to tenants directly impacts the number of days it’s available on the rental market – and therefore your own cash flow and financial situation.
“You need an agency with a track record of high occupancy rates. The less time it is vacant, the more profitable your investment,” she said.
Ask property managers the rental occupancy rate on their books and compare it to that of the area.
“This is one of the most important factors to look at when choosing a property manager,” she said. She also noted that the quality of the tenants will also directly impact on your return.
“Landlords should regard having a good property manager as having good insurance,” she explained.
“A lot of what property managers do is behind the scenes. We deal with fallen trees, gas explosions, fire and even murder suicides.”
Maintenance, mediating disputes, emergency repairs and communication are all in a property manager’s daily lot.
</body></html>

jduke-EHk3XBmHkn

Property manager’s vacancy rate as crucial as area’s: PhilipWebb

<html><body>
Managing your own investment property has its advantages. You get to maintain control of the process and it can save on agent costs but there are traps that investors need to watch out for.
Property Observer talked to NSW Department of Fair Trading senior customer service officer Hollie McPherson about the common mistakes that self-managing landlords make.
<ol>
<li>
Access One of the most common complaints the NSW Department of Fair Trading receives about self-managing landlords relates to accessing the property without permission. “Because it’s a significant investment that people make when they buy and investment property, sometimes the landlord will not let go of the property and turn up without providing sufficient notice,” McPherson says. Retaining control over management does not mean you can ignore the rules about access. Landlords need to remember that tenants have rights and must obtain permission to access the property, except in some special cases. Landlords often face problems with tenants failing to grant access for the landlord or others to come to the property to carry out repairs, for example. If the tenant fails to provide access after the landlord has given the proper notice, the next step for the landlord would be to go to the dispute service offered by the Department of Fair Trading. 
</li>
<li>
Bonds Another common mistake that self-managing landlords make is not lodging rental bonds with the Department of Fair Trading, McPherson says. Landlords in NSW must lodge bond money with Fair Trading. Some landlords keep rental bonds in their own personal bank accounts, which can make it difficult for tenants who are leaving a property to recoup their bond. That’s not allowed. Landlords sometimes request more than four weeks’ worth of rent to be held as a bond but that’s also against the rules. 
</li>
<li>
Documentation “Sometimes landlords forget [a rental property is] like a business,” McPherson says. “You do need to have things in writing. It’s a protection for the tenant and for the landlord.” There’s no requirement in NSW to have a written tenancy agreement in place when renting out a property. When there’s no rent agreement, the lease reverts to a six month agreement that applies to both landlord and tenant. The landlord can’t increase the rent during that period and the tenant can’t stop paying the rent. While it’s not a requirement to provide a written tenancy agreement, it’s a good idea to have one. It’s difficult to prove that someone is a tenant and not a guest if there’s no tenancy agreement in place, McPherson warns.  A tenancy agreement should show what’s included under the lease agreement. It should also include a condition report that documents any damage or flaws in the property when the tenant moves in and out. “It’s an investment property so you want to keep track of what condition the property was in at the start of the lease,” McPherson says. Take photos for evidence. When the tenant moves out agree a time to inspect the property. If there’s damage the landlord can get works done and show receipts to the tribunal to have the repairs paid for out of the bond money. “Without that it’s really hard for the landlord to prove who caused the damage,” McPherson says. With rental payments, McPherson says it’s wise to provide rent receipts to the tenant or keep a tenant ledger, although some landlords fail to do this. “Keeping a tenant ledger is good for the landlord because it shows if the tenant is up to date also it’s good for the tenant because they can use it for future rental applications,” McPherson says. As a landlord, you’ll probably need to keep track of rental payments for your own tax records anyway. 
</li>
<li>
Charging for utilities Landlords sometimes make the mistake of trying to charge for utilities when they are not allowed to. “There are clear rules for when you can and can’t charge for water usage,” McPherson says. If there’s only one water meter for multiple residences, such as in an apartment building, you can’t charge utility bills, for example. 
</li>
<li>
Staying in touch Another common mistake is that landlords will only provide a mobile number to their tenants which can make it difficult for the tenant to get in touch with them. “It’s important for the landlord to give [the tenant] their full name, address to write to, telephone number or email address,” McPherson says. If something goes wrong, it’s important to try to contact the tenant to try to have a discussion about the problem. Keep a written record of what was discussed, including a diary of conversations and communication with the tenant. Record details such as when repair works will be completed, or why modifications won’t be made if the landlord chooses not to do work that the tenant requests. “It doesn’t matter how good the relationship was at the start things can go sour,” McPherson says. 
</li>
<li>
Seeking help If landlords are not sure of what to do, they can contact the Department of Fair Trading for advice, McPherson says. There are also fact sheets on the website that can assist. Fair trading can negotiate with the tenant on the landlord’s behalf, free of charge. Mediation is mostly conducted by telephone but if required Fair Trading can facilitate to face-to-face meetings. “If [landlords] make an effort to resolve issues, keep records in writing, then the service we offer is quite effective in negotiating the outcome,” McPherson says. If the problem can’t be solved through mediation, the next step is to go to the NSW Civil and Administrative Tribunal for a binding decision. It costs $47 to lodge a case with the tribunal.
</li>
</ol>
Note that this story refers to processes and rules in NSW only. The details will be different in other states and territories but the basic principles are still the same.
</body></html>

zfielding-GvX3Uq9KTa

The six most common mistakes self-managing landlords make

<html><body>
Victorian real estate agencies Barry Plant and hockingstuart have partnered to launch YourPorter.
The new industry-run business allows real estate agents to connect renters with electricity, gas, water, telecommunications and pay television services, and delivers benefits YourPorter to agents. 
According to Nigel O'Neil, managing director and chief executive of hockingstuart, agents will receive commissions and equity in exchange for referrals to utility suppliers including AGL, Origin, Telstra and Foxtel.
“Agents are the sole source of leads for utility connections businesses, yet traditionally their commissions have been relatively low,” says O'Neil.
“YourPorter’s mandate is to ensure that real estate businesses derive maximum value from utility connections on both an income and capital basis.
“We’re doing this by paying industry leading commission rates and allocating 47% of the equity in the YourPorter business directly to the agencies that refer utility connections. This type of opportunity does not exist with our competitors,” he explains.
Barry Plant Real Estate chief executive Mike McCarthy says "YourPorter is about regaining a level of control over our data and relationships", given the "concerning level of influence" third party businesses like property portals have with clients. 
"As real estate agents, we’re increasingly realising the importance of leveraging our client relationships to create value in our business," he notes.
Tony Zarka, the former national business manager of Direct Connect Australia, will oversee YourPorter as general manager. He claims the service is a "game changer".
"It’s taking the reins off external providers and provides consumers with a service that is convenient, fast and reliable because it’s in the hands of the people who really understand the property market and the dramas of moving house – real estate agents,” he says.
The business offers a same-day connection guarantee, and an emergency accommodation option if required. Through the "Porter Club" incentive scheme, individual real estate agency offices can also give employees "points" that can be converted into dollars on a personal debit card.
YourPorter had a "soft launch" in late 2013 across Barry Plant and hockingstuart agencies, and is now offered to the national real estate industry. According to O'Neil, Buxton, Hodges, Fletchers and Jellis Craig have supported the business.
</body></html>

jrichardson-uRX5hFdKfN

Barry Plant and hockingstuart launch utility connections service for renters

<html><body>
Tenants and landlords are equally responsible for gas and appliances in rental properties, according to First National Real Estate’s Amanda Kohler.
Kohler warns investors not to be lulled into a false sense of security even as Winter ends, and warns that gas ovens, cooktops and hot water systems need a close watch to avoid potential injury and property damage.
State legislation varies, however safety and good repair should be ensured by the landlord and property manager.
“Managing agents should make sure they arrange periodic appliance checks, using qualified inspectors, in all managed rental properties. They should also educate their landlords regarding their legal obligations,” she said.   “Equally, tenants are obliged to use appliances in accordance with instructions and report any faults or suspected faults to their landlord or managing agent immediately.”
A qualified technician should ideally service the appliances once every second year, as faults can produce carbon monoxide – which can be lethal.
</body></html>

Investor alert: Double check your gas and appliances this weekend

<html><body>
Property managers are not always seen as important as they are when it comes to your investment properties.
While some recognise the strength of a savvy PM, others will settle for the cheapest option.
There are certain skills that make truly excellent property managers stand out. Here are five of these qualities and skills that Property Observer considers non-negotiable in the individual. However, it’s worth bearing in mind that often multiple property managers will be assisting with your property and each company has a different set up. Be aware of who is truly looking out for your interest in the first place.
Picking a property manager is very important (you can read <a href="/news/how-to-choose-the-best-property-manager">our how to on selecting the best one here</a>).
Here are the four skills and qualities that we suggest you look for:
<ol>
<li>
Negotiation skills The ability to negotiate is second to none for a property manager. Your desires are not always going to line up with those of your tenant, and they are going to need to encourage the tenant to compromise and work with them on your behalf. If the tenant wants you to replace an item, and you’re suggesting a repair, then a good negotiator can seamlessly work this one through with a tenant when the circumstances are reasonable. Negotiators will also give you plenty of assistance to solve problems before they hit tribunal, so you’ll find yourself saving time and money. How to test this: Ask the property manager about a situation when they have had to get a tenant to compromise, or talk them round. They should be able to describe a successful outcome and explain how they did it. 
</li>
<li>
Friendly/Personable Whether it’s managing a rent increase, or letting a tenant know they are in arrears, a personable property manager has more of a chance of keeping everyone onside. While keeping you, as the landlord, happy is one thing, tenants are also human and it’s important that your property manager is friendly enough that they are respected, but firm enough that you get what you want. Property managers who truly care about their tenants and landlords as well help in the long run – they will ensure the tenant is kept in a well-maintained property, which will assist you from larger repair bills and potential future lawsuits. They should be friendly, but confident, and able to speak plainly. You should get a sense of how personable the property manager is in the way they speak to you, and treat you, and the manner in which they discuss their tenants. Respectful and courteous is key here. 
</li>
<li>
Thorough The best property managers are thorough. Often this has much to do with the paperwork and systems set up for the job to be done – checklists, forms that must be filled out and processes that they go through can ensure that everything is ticked off seamlessly. Rushed and careless people, as in any business, are likely to cut corners or miss important items they should have checked. For instance, if they don’t check every aspect of the property before returning the bond then you’ll find yourself in strife. Ask about the processes they have in place, and how they ensure that they don’t miss anything they need to. If you’re still not convinced, get them to describe to you how they undertake a part of the process – such as an annual inspection or an end of tenancy inspection. 
</li>
<li>
Knowledge of legislation This can be a little trickier to test, but it’s crucial your property manager knows the rules and regulations surrounding their profession. You don’t want to find yourself or your property manager fined for charging the incorrect bond, or giving incorrect notice periods. You also want to ensure that the finer points of the legislation they’re up to date with. Read through the basic legislation yourself and ask them some simple questions that have straightforward answers. For instance, what is the process for if I find a tenant has subletted the property without my knowledge? Or, when a tenant is in arrears, what steps do we take?
</li>
</ol>
</body></html>

The four non-negotiable qualities you want from a property manager

<html><body>
Organising bills and responsibilities with a tenant or with your landlord can be a headache, however Western Australia has a solution that allows property owners to prepay for the entire year and to set up a “tenant bill”.
The “tenant bill” allows Western Australian property owners to issue separate water use accounts to tenants and allows both owners and tenants to direct debit to pay service water use charges – this will cause no fee to be charged via the My Water website.
This comes as the Water Corporation looks to make it easier for property managers, investment property owners and tenants to manage their accounts and is the result of feedback from its customers, explains Water Minister Mia Davies. 
“Customers can now choose to prepay their service charges for the financial year, without applying a credit to future accounts. This will reduce the number of service charge bills received from the Water Corporation to one per property, making it easier for customers with multiple accounts to manage their bills,” Davies said.
“Investment property owners and property managers simply need to inform the Water Corporation there is a tenant on site which then gives the Water Corporation permission to issue a separate water use account every two months directly to tenants.”
Owners and tenants, as of yesterday, can choose to set up these separate direct debit arrangements. PDF copies of bills can now also be sent to individual email addresses. 
“This gives property owners and tenants the ability to set-and-forget their payments every two months,” she said. 
Two-monthly billing has apparently been popular with investors as it quickly shines a light on unusual water usage, allowing them to detect leaks and other activity earlier.
</body></html>

Investment property owners given simple service charge option in WA

<html><body>
Long grass and leftover materials (including on vacant land)
Don’t leave your property unattended, and ensure your tenants know their responsibilities as well.
In many areas, particularly where bushfires may occur, long grass and strewn-about materials – even on your own land – can constitute a hazard.
In Victoria’s Manningham, for instance, a $2,000 fine can be incurred for allowing your property to “remain a fire hazard or unsightly”. If you don’t comply with the notice, they further inform you that they will clear the land and pass on the costs to you, in addition to the fines issued.
This is certainly not contained to Victoria, and warnings regularly make news.
Failing to empty water containers
If you fail to empty water containers in some areas, particularly in summer months, then you might face fines.
Cairns Regional Council, in February, issued warnings about fines up to $22,000 for those who have water build up. This is due to the substantial risk of encouraging the dengue mosquito to breed on your property. The Council noted that this is for situations where the ‘container’ isn’t necessarily aimed for – they point to the example of a tarp covering a caravan that was containing water, children’s sand pits, fallen palm fronds, wheelbarrows and old tyres.
The fine is usually $550 for individuals and up to $2,750 for corporations, but can span up to the higher amount if the matter is taken to court.
Overhanging plants
If any of your trees, plants, shrubs or other matter overhangs from your land onto council land, such as obstructing the footway, then you may face penalties.
Owning a dilapidated building
Fines for not keeping a building repaired, and leaving them to decay for years, can also be seen.
In Tasmania since December, for instance, new rules can see body corporate facing $50,000 fines and individual owners slugged $13,000 for not keeping their buildings up to scratch.
Leaving the bins on the kerb consistently
It’s all well and good to put your bin out a day or so early, but don’t leave it there or you may also face a fine.
In Brisbane, the council is pretty blatant about the aggravation this causes residents, noting “When bins are left out on some of Brisbane's narrower footpaths, they can force pedestrians onto the road.” Bins “continually left on the footpath or kerb” may be investigated and fines may be issued. Those who do not have a reasonable excuse for bringing their bin back in may face an “on the spot” fine.
It’s not clear whether the tenant or the property owner is slugged this fine, but it might be worth reminding your tenants of your council’s rules.
Not keeping up to date with swimming pool standards
Rules around pool fences and associated requirements change regularly and can differ from state to state. Property Observer knows of one property owner fined for not having a resuscitation poster on the wall in Sydney, while many others will face $220 in fines for not registering their pool on the New South Wales pool register.
In some areas, having tall pot plants or chairs around your pool fence – that a child could climb up using – could see you facing fines. In the Hills Shire Council in New South Wales, for instance, 900 millimetres is the suggested minimum distance for any objects around the fence. Specific heights, materials and other considerations are also required to avoid facing a fine for an unsafe swimming pool.
While ‘spa pools’ may not need to be surrounded by a fence, they do need a child-proof cover.
</body></html>

Six things you can be fined for as a property owner

<html><body>
Previously, I looked at <a href="/expert-insights/investing/the-pros-and-cons-of-investing-in-a-modern-duplex">the positives and negatives of duplex housing from an investor perspective</a>.

Today I'll explore a more recently evolved ‘sister’ property type to the humble duplex – the ‘dual-key’ property.

Dual-key properties are a fairly recent emergence; however they have existed for decades in places such as Sweden, Japan and the United States.

A dual-key property is effectively one main property, with one front entrance door/hallway. The property then has a living room, bathroom, kitchen and one or two bedrooms.

Sounds like any normal property so far; except that a dual key property has an additional dwelling inside of it. Usually there’s an extra bedroom that has its own door lock. Inside the bedroom is a studio apartment with its own small kitchen and separate bathroom.

Unlike duplexes, dual-key properties enable one space to be shared by two separate parties or tenants. The property may have only one entrance/front hallway, through which all occupants enter. Some dual-key properties have only this as a common area, however most typically have a shared lounge and kitchen. Usually each tenant will actually have separate keys that unlocks only their own bedroom and bathroom spaces.

The pros and of a dual-key investment:

<ul>
<li>Two income producing properties on one title (unlike some duplexes, townhouses and attached dwellings that may require separate titles).</li>
	<li>As the property unit owner will typically only need to pay strata for one property, not two.</li>
	<li>Each portion can still be let separately, offering investors great scope for maximum rental return.</li>
	<li>Arguably, in an ageing population that is also downsizing and urbanising, dual-key could be a smart play to reach into the urban dwellers who require extra space for a parent or elderly relative to live close-by (but still with some privacy and separation).</li>
	<li>Another target rental audience for these property types would be students. Most urban students desire to live within walking distance to everything; their campus, CBD centres, and transport hubs. Dual-key properties may be attractive to students who seek a well located, low maintenance/low common area cleaning property.</li>
</ul>
The cons and of a dual-key investment:

<ul>
<li>Because dual-key is a (relatively) new property type in the Australian market, many are being priced as such. It may be financially smarter, in terms of rental return, to simply buy two separate properties from the beginning.</li>
	<li>The jury is still out on whether this property type is high demand or not. The abovementioned student and extended-family demographics may appreciate this property type, but many others will not. Urban young professionals, for instance, may simply prefer to pitch in for a three or four bedroom share house instead.</li>
	<li>Banks and lenders may have reservations in approving mortgages for this property type.</li>
	<li>Dual-key properties may actually offer limited capital growth. However, some dual-key properties may be easily convertible back to a two to three bedroom single property later down the track.</li>
</ul>
It is a great sign of the times that dual-key properties are on the uptake. With limited urban space and continually high-demand to occupy it, this property type could be a good compromise between human density and quality of life.

As a prospective investment property however, like all property types, would-be investors need to crunch rental and capital growth numbers and consider all the issues a dual-key property type presents, before taking the plunge.

<h2>Check out our latest listings:</h2>

[smartcode_project:default project_id=22057]

[smartcode_project:default project_id=94811]

[smartcode_project:default project_id=24532]
</body></html>

cmcevoy-Go82SmsJA9

The pros and cons of dual-key investment properties

<html><body>
A young Victorian man has been declared ineligible to hold a licence or act as an agent’s representative for seven years after stealing $14,753 in rent and bond money.
James-Paul Moularas, 23, stole the money from the tenants of five properties in <a href="/news">Travancore</a>, <a href="/news">Brunswick</a>, <a href="/news">Brunswick East</a>, <a href="/news">St Kilda East</a> and <a href="/news">Preston</a>.
Victoria Civil and Administrative Tribunal senior member Robert Davis found that between 11 October and 15 November 2012, Moularas had fraudulently failed to account for, deliver or pay money had received or held as an agent’s representative. He also failed to promptly pay all money he had received in his role to his employer or its specified trust account. The tribunal heard that Moularas had not acted fairly or honestly in relation to his duties as an agent.
Davis said there was “no doubt in his mind” that Moularas’ conduct would be considered unprofessional.
In November 2012, Moularas confessed that he stole the money to his employer, Secure Invest Property Group Pty Ltd, owned by his uncle. His uncle and parents repaid the money that he stole for his own use.
Moularas, who is originally from Adelaide, will be ineligible to hold a licence until 30 April 2021. Davis considered banning Moularas permanently but decided that a seven year ban was appropriate given that this was his first known offence. Moularas did not appear at his tribunal hearing.
</body></html>

Property Management

Editor's Picks

Have something to contribute?

Developments

New apartments

New townhouses

News

Property Management

Editor's Picks

Receive the latest news stories to your inbox

Have something to contribute?

Developments

New apartments

New townhouses

News