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McGrath Estate Agents has recruited Kevin Mendes and Imran Hamidi to join its sales team in Sydney’s eastern suburbs, specialising in the key suburbs of Paddington, Woollahra and Bondi.
Mendes brings with him more than 30 years of industry experience. He began his career as an independent, later becoming a franchisee and director at boutique real estate brand Laing + Simmons in 1996. In 2001 he opened Laing + Simmons Mascot/Alexandria followed by Laing + Simmons Woollahra in 2009.
Mendes is a member of the Cruising Yacht Club of Australia (CYCA), Sydney Football Stadium and Sydney Roosters.
Hamidi also joins McGrath from Laing + Simmons Woollahra.
Mendes and Hamidi secured the recent sale of a Federation block of six large apartments in North Bondi which sold for $6.33 million.
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j.ballantyne1990-6AQqhLzZaK

McGrath recruits two eastern suburbs agents from Laing + Simmons

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South Launceston experienced the biggest stock decrease in Tasmania over the past year according to Investar.
Investar suggests stock for sale has decreased by 66 percent, from 59 houses this time last year to its current 20 offerings. 
One three bedroom house currently on the market is an Eastbourne Street offering which is priced at $339,000.
The <a href="https://www.realestate.com.au/property-house-tas-south+launceston-122514694" target="_blank">2A Eastbourne Street</a> house came with three bedrooms and a living room with full-length sliding glass doors.
 It is within close proximity of local shops and conveniences, and a short drive from the LGH and CBD.
Another offering is a two bedroom house at<a href="https://www.realestate.com.au/property/263-wellington-st-south-launceston-tas-7249" target="_blank"> 263 Wellington St</a>, priced at $260,000 to $280,000 (pictured below).
<img src="https://res.cloudinary.com/dz9xllyip/image/fetch/c_scale,w_580,q_auto:good/https://s3-ap-southeast-2.amazonaws.com/po.images/2018/2/20/launceston.jpg" alt="">
This cottage came with double car garage. 
LGH, Dr Surgeries, Charles St restaurant strip and the CBD are within short walking distance. 
Another three bedroom house has been recently sold for $385,000. It was sold by David Parry and David Burgess from Parry Property. 
<a href="https://www.realestate.com.au/sold/property-house-tas-south+launceston-127178918" target="_blank">The 2/3-7 Chungon Crescent </a>house came with three bedrooms, two bathrooms and undercover carport. It is also within minutes walk of the LGH, Charles Street cafe precinct and the CBD.
Investar puts it the suburb median rental at $300. 
The median house price sits on $279,500, according to CoreLogic. 
 
 
 
 
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South Launceston faces big stock decrease in homes for sale

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McGrath Limited has announced the appointment of two new, non‐executive and independent directors, Andrew Robinson and Peter Lewis.
Lewis has taken on the role of non‐executive chairman. He is currently Chair of the Audit and Risk Committee at the Australian Broadcasting Corporation and an advisory board member of Anacacia Capital and Gravity Media Group Ltd. 
He previously worked as Chief Financial Officer for the Seven Group of companies. 
Andrew Robinson (below) established his legal practice in 1982 with specialisations in tax disputes, corporate re‐constructions and commercial negotiation. 
<img src="https://res.cloudinary.com/dz9xllyip/image/fetch/c_scale,w_580,q_auto:good/https://s3-ap-southeast-2.amazonaws.com/po.images/2018/2/20/lewis.jpg" alt="">
His best known client was Paul Hogan. Robinson has been involved in the property sector over many years as either a manager or investor.  
Andrew has been a long term supporter of various not for profit and charity groups, including Tour de Cure and The Mater/St Vincent’s Hospitals.
Lewis said he was very excited to join the leadership team "as we stabilise the group after a challenging period for both it and the industry”. 
Mr McGrath and the new board are now developing a new corporate plan for the group, including the senior management structure, and an announcement to the market will be made in due course.  
It needs to appoint a chief executive.
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Lawyer Andrew Robinson joins McGrath board

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The Rich List property developer Paul Little has quit multi-unit Melbourne apartment construction.
He will instead start construction on hotel and student accommodation projects.  
Little was last year ranked 64th on the Financial Review Rich List with an estimated wealth of $927 million.
Little Projects will continue to develop smaller townhouse projects targeted at owner-occupiers.
But Little told the AFR he was being "very cautious" in the residential area and unlikely to start larger projects.  
"We've effectively removed ourselves from the high-rise market currently and focussed on areas such as a hotel in the city and student accommodation," Little said.  
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<div class="cq-article-content-media section">Little noted investors were now "effectively walking away" and Asian buyers were looking to places other than Australia. </div>
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"Our change in direction occurred probably 12 months ago," Mr Little said.
"It was pretty obvious the residential market was going to become more difficult and we changed our strategies around different products".
"Developers that haven't changed their 'sweet spot' are probably going to be doing very little or struggling."
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Paul Little confirms he's out of Melbourne apartment high rise construction

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Residential accommodation options in middle Sydney have hit a five year high, according to the Real Estate Institute of New South Wales.
The January 2018 REINSW Vacancy Rate Survey saw availability in middle Sydney up 0.3 percentage points to 2.9%.  “This is the highest level since August 2012 when the vacancy rate for middle Sydney was at 3.0%, REINSW President Leanne Pilkington said.   “The area has seen a significant increase in available stock and a decline in applications,” she added. 
In inner Sydney vacancy rates rose 0.1 percentage points to 2.1%, while outer Sydney slipped 0.1 percentage points at 2.2%. The vacancy rate across metropolitan Sydney rose 0.1 percentage points at 2.3%. 
The Hunter is also seeing vacancy rates of more than five years ago, although this time at the lowest levels, after it fell 0.2 percentage points at 1.5%.
Newcastle led the decline with a drop of 0.4 percentage points at 1.3%, a level last recorded in November 2012 when the rate was at 1.2%. 
In the Illawarra, vacancy rates rose 0.2 percentage points to 1.9%. Wollongong was up 0.8 percentage points at 2.5%. 
Across regional areas, New England and Coffs Harbour rose 0.5 and 0.7 percentage points respectively to 2.5%, while Northern Rivers fell 0.1 percentage points at 0.8%.
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Middle Sydney sees vacancy rate at five year highs

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A Hope Island waterfront house sold for $5.05 million.
Rita Na at Hope Island Resort Reality sold the home that last traded for $900,000 in 2009.
Privately positioned, the <a href="https://www.realestate.com.au/sold/property-house-qld-hope+island-127615510" target="_blank">Virginia Drive home</a> features large scale entertaining area with outdoor built in BBQ kitchen overlooking swimming pool and 14 metre pontoon.
It has four bedrooms, a kitchen with European appliances and fully equipped media room.
According to CoreLogic, the suburb's median house price sits on $640,000.
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Waterfront Hope Island trophy home sold for over $5 million

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GUEST OBSERVER
Australian urban design has historically focused on providing and improving access to public green spaces. As cities increase in density, this is a crucial part of creating healthy, engaged communities. But Australian urban designers often fail to consider the “other half” of public space – the town square.
Public squares or plazas were, and are, the centres of daily public life in many European towns and cities. Today they still influence the perception of place and help shape local identity. In Australia, Federation Square is an outstanding example of a space where Melbourne comes together.
However, public plazas need not be limited to the city centre. Social isolation is a major health concern in both suburbs and cities. Public spaces that offer opportunities for incidental interactions help build healthier and less isolated communities.
There’s more to public space than green space
In Australia, priority is given to green space – sporting grounds and parks. These are often segregated from the “flow” of a community. Of course, green spaces provide a necessary escape and respite, but they should not be considered the only way to provide community space in our suburbs.
When done right, plazas are nodes of vibrancy. Places like this are needed alongside green open spaces to accommodate unexpected and planned events and enrich the everyday life of communities.
Plazas accommodate a broad variety of activities, bringing people together without separating them from the street. Successful plazas encourage people to travel across them. This is achieved by embedding them within the street network.
<img src="https://images.theconversation.com/files/204970/original/file-20180206-14067-b0mjbg.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=237&amp;fit=clip" alt="">
Many European plazas, like this one in Como, Italy, are approached through narrow streets, offering a welcoming open space to mingle. Dina Bacvic, Author provided
Especially evident in historic European towns, the approach to a plaza may be through windy, tight streets with limited direct sunlight. This makes the open, sunlit space of the square a welcome change. At entry, a momentary slowdown and a catching of breath occurs as the diluted intensity offers relief from the busy streets just passed and often teeming with tourists.
Plazas are a visual and psychological marker within the street network. They help us navigate the city and contribute to the identity of an area.
And by acting as neighbourhood living rooms, these shared spaces offer a place for residents to sit and meet, sometimes incidentally. A sense of community and belonging is fostered slowly in these spaces as formal and informal connections grow.
<img src="https://images.theconversation.com/files/204969/original/file-20180206-14072-e0bfqv.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="">
A good plaza serves as a neighbourhood living room where people feel comfortable spending time together. This one is in San Gimignano, Italy. Dina Bacvic, Author provided
What makes a good plaza?
Characteristics of successful plazas vary, but a set of basic conditions exists.
Influential architect and design theorist Christopher Alexander suggests that squares should be made much smaller than first imagined. This maxim holds true in many modern cities where overly large squares become empty, windswept voids, such as Praça dos Três Poderes in Brasilia.
Designers need to consider a balance between accommodating large gatherings and the likely number of occupants at most other times. Providing for relative intimacy will ensure that spaces are inviting and feel lively.
As Jan Gehl notes, for a neighbourhood square to function, faces need to be recognisable. Face recognition occurs from a distance of about 70 to 50 metres. At 25m, facial expression and details are understood.
<img src="https://images.theconversation.com/files/204975/original/file-20180206-14104-hrw1cz.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="">
The contained, human-scale plazas of places like Como, Italy, are more inviting than large empty expanses. Dina Bacvic, Author provided
Locating a square at a confluence of streets will ensure that it is connected to the surrounding area and is a desirable thoroughfare.
The edges of the space are critical in supporting a lively atmosphere. Ground floors of surrounding buildings should house various attractions to provide pockets of activity. A mixing of functions will ensure activity from morning through to late in the evening.
Protection from negative sensory influences, such as sun, traffic or rain, is important for creating a pleasant and comfortable environment in which people wish to remain. Formal and informal seating, such as steps or building ledges, should also be provided.
Alongside elements, such as fountains and play areas, that provide a focal point, varied shop windows, building materials and design can provide visual complexity. All these elements help create a rich, inviting and memorable place.
The recently completed Greville Street upgrade in Prahran, Melbourne, shows a change in attitude within Australia’s approach to suburban development. Greville Street has become a shared zone with a new small square connected to Grattan Gardens.
The square offers a variety of convenient places to sit and people-watch, as well as respite without disconnection. When the fountain is running, children and pets playing with water jets provide entertainment for all.
<img src="https://images.theconversation.com/files/204972/original/file-20180206-14093-320hoo.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="">
The creation of Greville Street square shows a shift in the planning of suburban public space in Australia. Dina Bacvic, Author provided
Gehl observes: "Whether people are enticed to walk around and stay in city space is very much a question of working carefully with the human dimensions and issuing a tempting invitation."
This invitation holds the key to improving physical and mental health, and increasing civic pride. Within these inviting shared spaces, incidental interactions – the momentary glances and shared moments between strangers – can decrease feelings of loneliness and increase a sense of belonging to a community. This is important for general societal wellbeing, especially considering the prevalence of loneliness today.
<img src="https://counter.theconversation.com/content/91065/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1">Successful neighbourhood squares allow for incidental encounters. They encourage lingering and interaction. Most importantly, they bring an area to life and give the community a space in which everyone is invited to participate and belong.
<img src="https://images.theconversation.com/files/205434/original/file-20180208-74470-7s3yjn.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="">
A successful plaza, like this one in Venice, is a place where people naturally linger. Dina Bacvic, Author provided
Dina Bacvic, Architect and Urban Designer, Plus Architecture, and Tutor, University of Melbourne
This article was originally published on <a href="http://theconversation.com" target="_blank">The Conversation</a>. Read the <a href="https://theconversation.com/neighbourhood-living-rooms-we-can-learn-a-lot-from-european-town-squares-91065" target="_blank">original article</a>.
Main photo: Public spaces that encourage people to sit and linger, as seen here in San Gimignano, Italy, promote social activity. Dina Bacvic, Author provided
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Neighbourhood living rooms – we can learn a lot from European town squares: Dina Bacvic

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GUEST OBSERVER
Customers are good at troubleshooting the small stuff and research shows when they come to customer service staff they expect complex problem solving, options or answers - not apologies.
My research used video recordings of interactions between airline staff and customers to analyse the behaviour of both the staff and the passengers. I examined the non-verbal cues of the airline staff in more than 100 interactions and found that when they made effusive apologies it actually diminished their ability to be effective problem solvers.
Businesses have been trying to be better at customer service since it was invented. But unfortunately it seems like they aren’t making much progress.
A 2017 study showed that 62 million families in the US are estimated to report at least one service problem a year. This left 56% customers in a “rage” or extremely upset.
According to the same study, only 25% of the customers were able to resolve the service problem in one contact with the company. In fact, 19% reported having to contact the company more than seven times to resolve the problem. Despite this, 80% of the customers remained unhappy even after the resolution.
Cost of ineffective problem solving is estimated at US$313 billion in sales for US businesses alone.
But below par customer service is not unique to US businesses. One Ernst-Young survey showed that Australian consumers fare no better. 56% experienced unacceptably poor service in a 12-month period and 57% of those who complained were very or fairly dissatisfied with the way the problem was resolved. Also, 47% upset customers posted their complaint on social media but in 75% of the cases, the company didn’t respond.
The loss to Australian businesses from these problems: A$720 for every negative customer experience, and A$40 billion per year.
How customers are changing
Over time, the nature of customer’s problems have changed with the internet and social media.
Now customers prefer to solve simple and typical problems on their own using online resources provided by companies. My research shows they increasingly reach out to companies with complex, unexpected and urgent problems.
Customers are also now connected to a community of consumers who actively vocalise and report their service problems on social media. This community are increasingly aware and confident about the what (outcomes) and how (process) of problem solving.
A 2017 market research survey of consumers in North America, found that consumers actively and increasingly use a range of self-service channels including FAQs (60%), online community forums (38%), online virtual agents (37%), mobile apps (35%) and chatbots (32%). Many of these options did not exist just a few years ago.
According to this same report, intelligent assistants like Google Assistant, Apple’s Siri and Amazon’s Alexa will make it easier for customers to use self-service options.
Leading service organisations are developing and prototyping new artificial intelligence tools to respond to these trends. For instance, Vanguard, an investment advisor group, is piloting an artificial intelligence project to assist customer service staff answer questions and problems posed on inbound calls from customers.
Vanguard’s plan is to have customers engage directly with this bot and transition customer service staff to handle more complex activities.
What customer service providers should be doing
My research shows customer service staff should only empathise or apologise to customers in the first five to seven seconds before moving on to creative problem solving. We found customers view “small” talk in customer service interaction as a sign of ineffectiveness.
If customers are presented with options to solve their problem, my research shows, it gives them a sense of control over the difficult situation. In an experiment we conducted, customers were shown two scenarios, both of which were identical in nature. The problem involved a lost bag that contained materials and clothing for an important job interview.
The first scenario provided a single solution, while in the second scenario there were three reasonably comparable alternative solutions for the customer. At the end, the customer chose the same solution in both scenarios.
Our research found customers expressed greater satisfaction with the multiple choices of the second scenario. It’s the quality and quantity of the solutions given to customers that’s the crucial difference.
Yet in many companies, service agents are directed, trained and monitored only to connect with customers and make them feel comfortable. This training is intuitive, easier to script, amenable to supervisory monitoring and suitable for standardised training.
By contrast, creative and problem solving is not intuitive or easy to train. This is the challenge for service companies.
<img src="https://counter.theconversation.com/content/91646/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1">Businesses must forgo the easy route to customer problem solving and take a more counter intuitive approach. By overcoming this challenge, business could see substantial payoffs and stem the financial losses that spring from bad customer experiences.
Jagdip Singh, Professor of Marketing, Case Western Reserve University
This article was originally published on <a href="http://theconversation.com" target="_blank">The Conversation</a>. Read the <a href="https://theconversation.com/customer-service-staff-need-to-be-problem-solving-not-apologising-91646" target="_blank">original article</a>.
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Customer service staff need to be problem solving, not apologising: Jagdip Singh

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GUEST OBSERVER
Emerging transport disruptions could lead to a series of nightmare scenarios and poorer transport systems unless we have sensible and informed public policy to avoid this. Of course, some foresee a utopian scene: self-driving electric vehicles zipping around our cities serving all our transport needs without road accidents or exhaust fumes. But the shift to this transport utopia might not be as straightforward as some think.
In a newly published paper, we explore some potential problems linked to vehicle electrification, autonomous vehicles, the sharing economy and the increasing density of cities. We examined what could happen if these four trends are not all properly managed together.
Much has been written about the potential benefits of these disruptions:
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electric vehicles powered by renewable energy could cut costs and fossil fuel emissions, and eliminate the significant impacts of pollution on public health and the environment
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shared vehicles could reduce transport costs and traffic
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autonomous vehicles could eliminate traffic accidents, reduce congestion and increase mobility for everyone
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increasing urban density could bring significant economic benefits through growth and efficiency gains when people and businesses are closer together.
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However, the interplay between these trends could also result in nightmare scenarios. We developed a Future Mobility Disruption Framework to investigate what could happen if even one of these trends is not actively managed.
<img src="https://images.theconversation.com/files/204545/original/file-20180202-162063-2feaqu.JPG?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="">
The interactions of transport disruptions need to be anticipated and managed together. Kane &amp; Whitehead 2018, Australian Planner, Author provided
Four nightmare scenarios
Our research identified four potential nightmare scenarios.
Nightmare 1: vehicle electrification + autonomous vehicles + increasing urban density
If policy fails to support and manage a shift away from private vehicle ownership towards car-sharing, several negative impacts are likely. In this scenario, electric cars will be cheaper to run and still privately owned. This could encourage more people to drive and create more traffic.
The convenience of self-driving cars with low operating costs might also encourage a shift away from traditional public transport and could even cause its collapse.
Nightmare 2: autonomous vehicles + increasing urban density + shift towards sharing economy
If people shift from private car ownership towards shared, autonomous vehicles, significant transport cost savings could be possible. By replacing public transport systems, shared vehicle services could arguably provide cheap transport for all.
While these benefits are obvious, without vehicle electrification, the use of fossil fuels would significantly increase emissions. Though a reduction in emissions is plausible with a shift away from private vehicle ownership, the low cost and convenience of shared vehicles could lead to higher demand and more trips, thus increasing emissions. This pollution would increase rates of premature deaths and diseases in our cities, and worsen the impacts of climate change.
Nightmare 3: increasing urban density + shift towards sharing economy + vehicle electrification
We would again see a shift away from private vehicle ownership towards shared, electric vehicles. This would reduce transport and pollution-related health costs However, in this scenario, the vehicles would not be autonomous.
The shared vehicle fleet would require human drivers. This would result in higher costs, less efficiency and more accidents. Ultimately, this would be a barrier to the long-term sustainability and widespread use of shared vehicles.
Nightmare 4: shift towards sharing economy + vehicle electrification + autonomous vehicles
So what would happen in the face of three of the transport disruptions occurring without increasing urban density? Electric and autonomous vehicles would significantly reduce transport costs. Combined with the availability of shared services, this would lead to a substantial shift away from private vehicle ownership towards shared, electric, autonomous vehicles (SEAVs).
These vehicles would be efficient, safe and convenient, with minimal environmental impacts. At first this would seem like the ideal scenario to aim for. However, it ignores the potential impacts on urban form and density.
Without policies supporting urban density and public transport, a shift towards SEAVs would probably encourage sprawling, car-dominated cities as people would have fewer reasons to live close to work. SEAVs would be cheap and convenient. They could pick people up from their front door and drop them directly at their destination. People would likely not be as concerned with road congestion as they could carry out other activities during the trip – even working during the drive.
If people feel less restricted in where they choose to live, they might opt for larger houses and lots, further away from cities. This would not only place additional demands on infrastructure but also have a significant impact on the natural environments surrounding our cities.
This form of lower-density living would discourage active transport options, like walking and cycling, which would have negative health impacts. Urban sprawl could also have negative economic impacts as people and businesses spread out and lose the benefits of being close together.
Managing disruptions as a whole
Each of these four trends could independently yield many benefits. However, examination of these nightmare scenarios reveals that, without holistic planning and policy support for all four disruptions, negative unintended consequences are likely. Planners and policymakers must consider how these disruptions will interact.
As detailed in our paper, a range of possible policy interventions is available for managing the risks associated with these trends. These include reform of road taxation, supportive regulation and integrated planning.
Only a holistic approach to managing these disruptions will enable us to arrive at a future transport utopia.
<hr>
<img src="https://counter.theconversation.com/content/90920/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1">You can read more about these transport disruptions in a forthcoming book, Three Revolutions.
Jake Whitehead, Research Fellow, The University of Queensland 
Michael Kane, Director, Innovation and Economic Strategies, Economic Development Queensland; Research Associate, Curtin University Sustainability Policy Institute, Curtin University
This article was originally published on <a href="http://theconversation.com">The Conversation</a>. Read the <a href="https://theconversation.com/utopia-or-nightmare-the-answer-lies-in-how-we-embrace-self-driving-electric-and-shared-vehicles-90920">original article</a>.
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Utopia or nightmare? The answer lies in how we embrace self-driving, electric and shared vehicles

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A Brighton East four bedroom house has been listed for sale by mortgagees with $1.75 million to $1.93 million price guidance. 
<a href="https://www.realestate.com.au/property-house-vic-brighton+east-126916210" target="_blank">The Glencairn Avenue house</a> comes with four bedrooms, three bathrooms and open plan kitchen.
Its additional features include remote double garage with internal access, hydronic heating, reverse cycle cooling, security camera and alarm.
It was initially listed in 2016 with $1.75 million plus hopes.
According to CoreLogic, the suburb’s median house price sits on $1.83 million.
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Four bedroom Brighton East mortgagee sale

Buyers considering a residence at boutique Gordon townhouse development <a href="https://www.apartments.com.au/new-townhouses/lume-gordon-43-47-dumaresq-street-gordon-nsw-2072">Lume</a>&nbsp;now have another reason to bring forward their decision.

For a limited time, purchasers of a residence at Lume will receive a BMW iX3 50 electric SUV, valued at more than $120,000, as part of their purchase. The offer is designed to add value for buyers while complementing the lifestyle envisioned for the architecturally designed Upper North Shore development.

Scott Timmins, Development Manager at <a href="https://www.apartments.com.au/developers/winim">WINIM</a>, said the partnership was created to provide buyers with a compelling reason to act.

"In today's market, buyers need a compelling reason to act now, and the BMW partnership was designed to create that catalyst. We wanted to add genuine value for our future purchasers. Choosing the all-electric BMW iX3 50 also reflects the values behind LUME, forward-thinking design, innovation and a more sustainable way of living. It's a premium incentive that complements the lifestyle our buyers aspire to and rewards those who commit early."

[smartcode_project:default project_id=7354 project_image_fid=374893]

Delivered by WINIM in partnership with Burtonwood Investment Partners, Lume comprises 14 architecturally designed two, three and four-bedroom townhomes created for families seeking the space of a freestanding house with the ease of modern, low-maintenance living.

The three-storey residences, designed by award-winning architecture practice <a href="https://www.apartments.com.au/architects/rothelowman">Rothelowman</a>, have been tailored for families and multi-generational living, featuring private internal lifts, flexible lower-level spaces, generous open-plan living and entertaining areas, media rooms, and landscaped outdoor spaces with custom outdoor kitchens.&nbsp;

Inside, engineered oak flooring, bespoke dining joinery with integrated wine fridges and backlit bars, sculptural porcelain bathrooms, Parisi freestanding baths and Astra Walker tapware create interiors that balance functionality with refined finishes.

Each townhome has been designed to combine generous internal spaces with sustainability initiatives such as EV charging infrastructure, while <a href="https://www.apartments.com.au/landscape-architect/arcadia-landscape-architecture">Arcadia</a>'s landscaped communal areas, centred around a restored creek line and native planting, encourage residents to connect with nature and spend more time outdoors.

[smartcode_project:default project_id=7354 project_image_fid=269527]

Rothelowman's Gary Tsui said the architecture was conceived to respond carefully to its Upper North Shore setting.

"Our vision was to create elegant, uplifting homes that draw on and positively contribute to the local character through meticulously considered design and an interaction with the surroundings."

The communal landscape has been designed as more than an open space between homes. Arcadia's Ben Newell and Kate Phillips said the adjoining reserve provided an opportunity to create a distinctive natural retreat for residents.

"Just as waterways carve their way through Ku-ring-gai's landscape, a raised boardwalk weaves through the reserve, connecting the homes to this tranquil oasis."

[smartcode_project:default project_id=7354 project_image_fid=374892]

Located just 300 metres from <a href="https://www.apartments.com.au/developments/gordon-nsw-2072">Gordon</a> Village and Gordon railway station, Lume offers convenient access to Sydney's CBD while placing residents close to some of the North Shore's leading schools, including Ravenswood, Pymble Ladies' College and Knox Grammar. Lane Cove National Park, Gordon Golf Club and a range of cafés and restaurants further reinforce the family-focused lifestyle on offer, with the BMW iX3 50 complementing everything from local trips around Gordon to weekend drives and city commutes.

Construction is underway with completion expected in mid-2027.

[smartcode_project_cta:default project_id=7354]

Joel Robinson

Boutique Gordon townhomes now come with a BMW iX3 50

Two apartments have sold for more than $10 million at EADE Byron Bay, setting some of the highest apartment prices ever achieved in the coastal town and underlining the growing appetite for luxury beachfront apartments in Australia's most popular coastal locations.

The $210 million project by Vitale Property Group has now secured more than $70 million in sales, led by residences that changed hands for $12.75 million and $11.75 million.

The record-breaking transactions reinforce the shift occurring in Byron Bay's premium property market, where affluent downsizers and lifestyle buyers are increasingly opting for high-end apartments over large beachfront homes.

<a href="https://www.apartments.com.au/new-apartments/eade-byron-bay-29-shirley-street-byron-bay-nsw-2481">EADE Byron Bay</a> occupies a rare 6,000 sqm absolute beachfront site on the corner of Shirley and Milton Streets overlooking Main Beach and The Wreck surf break, just 350 metres from Byron Bay's town centre.

The 25-residence development is the first beachfront apartment project approved in Byron Bay in more than a decade and is currently under construction, with completion expected in May 2027.

[smartcode_project:default project_id=145590 project_image_fid=359521]

The project has attracted a mix of local Byron Shire residents downsizing from larger homes, alongside interstate buyers from Sydney, Melbourne and Brisbane seeking a permanent coastal lifestyle without compromising on space.

Designed by <a href="https://www.apartments.com.au/architects/hayball">Hayball</a> and with interiors by <a href="https://www.apartments.com.au/interior-designers/alexander-co">Alexander &amp; Co</a>, EADE comprises&nbsp;10 garden apartments ranging from 284 sqm to 622 sqm, nine with private pools, five full-floor apartments and 10 rooftop residences with private plunge pools, expansive outdoor entertaining areas and uninterrupted ocean views.

[smartcode_project:default project_id=145590 project_image_fid=359527]

<a href="https://www.apartments.com.au/developers/vitale-property-group">Vitale Property Group</a> Managing Partner Chris Vitale said the project's combination of scale, location and limited future supply was driving buyer demand.

"There isn't another beachfront holding in Byron Bay of this size and position that could be developed again," Vitale said.

"Buyers are responding to the scarcity and the irreplaceability of a site of this calibre and to floorplans they can't find elsewhere in the market.

"We are seeing buyers place significant value on quality, space, design, resort-style amenities and the rarity of the location. The sales achieved to date demonstrate that discerning purchasers recognise the long-term significance of what is being created at EADE Byron Bay.

"Many are coming from larger homes in the Byron region, or from Sydney, Melbourne and Brisbane, and are after the space, security and convenience, without the upkeep of a house."

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[smartcode_project:default project_id=145590 project_image_fid=359523]

The Byron Bay project follows Vitale Property Group's delivery of the Mondrian Hotel and Private Residences at Burleigh Heads, with EADE continuing the developer's focus on luxury coastal developments.

Residents will have access to a resort-style swimming pool, gymnasium, sauna, cold plunge pool, concierge services and dedicated workspaces, while the project is targeting an 8-Star Green Star rating.

EADE Byron Bay is being exclusively marketed by Projx Australia in conjunction with WHITEFOX Projects.

WHITEFOX National Projects Director Phillip Rand said demand had been driven predominantly by owner-occupiers.

"We are seeing buyers at EADE place significant value on quality, space, design, resort-style amenities and the rarity of this location," Rand says.

"The sales achieved to date demonstrate that purchasers at this level recognise the long-term significance of what is being created at EADE Byron Bay."

Residences at EADE Byron Bay are currently priced between $4.75 million and $15.95 million.

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[smartcode_project_cta:default project_id=145590]

Vitale breaks Byron Bay records with EADE sales flurry 

When buying an apartment, most people compare the big-ticket items first. Floorplans. Kitchens. Balcony size. Natural light. The view.

But there's one everyday consideration that often doesn't come up until after moving in: how parcels are delivered.

As online shopping has become part of everyday life, parcel deliveries have shifted from an occasional event to a regular occurrence. Australians spent a record $82.6 billion shopping online in 2025, with almost one in every four retail dollars now spent digitally.

For apartment residents, that can present a challenge.

If nobody is home to accept a delivery, parcels may be redirected to a nearby Post Office, left in a building lobby or common area, or require building management to step in. In higher-density buildings, where dozens or even hundreds of residents may receive deliveries each day, parcel management has become an increasingly important part of everyday living.

That can create a range of frustrations. A missed delivery often means making time to collect a parcel elsewhere, while packages left unattended in foyers or mail areas can create clutter and increase the risk of theft. What seems like a minor inconvenience can quickly become a recurring issue for residents who shop online regularly.

It's one of those details that rarely features in a display suite but can have a noticeable impact once residents move in.

As a result, buyers are beginning to look beyond traditional apartment features and consider how a building supports day-to-day convenience, including whether there are secure options for receiving deliveries.

Australia Post's Parcel Lockers provide one solution.

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" frameborder="0" height="315" referrerpolicy="strict-origin-when-cross-origin" src="https://www.youtube.com/embed/CkF2oKmlACg?si=C50sDaoUUn2nuLmq" title="YouTube video player" width="560"></iframe>

Rather than having a parcel delivered directly to an apartment, eligible deliveries can be sent to a nominated Parcel Locker. Once the parcel arrives, residents receive a notification through the AusPost app or SMS and can collect it using a QR code or one-time PIN at a time that suits them.

The Parcel Locker network now includes more than 1,500 locations nationwide, with installations at Post Offices, shopping centres, transport hubs and an increasing number of residential developments. By providing a secure collection point, Parcel Lockers help reduce missed deliveries and avoid parcels being left unattended in common areas.

For developers, parcel infrastructure is becoming another way to improve the resident experience. Rather than relying on concierge staff or leaving parcels in communal spaces, secure collection points help streamline deliveries while preserving the presentation and functionality of shared areas.

For buyers, it's a reminder that the best apartment features aren't always the most obvious.

A generous floorplan or quality finishes might help narrow the shortlist, but the conveniences that simplify everyday life, whether that's EV charging, secure bike storage or reliable parcel delivery, often become the features residents appreciate most once they're living there.

The apartment feature many buyers don't think about, until their first missed delivery

<a href="https://www.apartments.com.au/developers/hg-developments">HG Developments</a> is doubling down on Maud Street in Newstead, filing plans for a new apartment tower just a few doors down from its under-construction Aire Newstead development.

Recently submitted to Brisbane City Council, the proposal is for an 18-storey building designed by bureau^proberts, which has drawn heavily on Brisbane's subtropical design principles while referencing the suburb's industrial heritage.

A total of 64 apartments are planned for the amalgamated 1,518 sqm site at <a href="https://www.apartments.com.au/new-apartments/17-21-maud-street-newstead-qld-4006">17–21 Maud Street</a>, a short walk from the Brisbane River and Newstead Riverwalk.

<img alt="First look: HG Developments plans 18-storey subtropical apartment tower for Newstead" data-entity-type="file" data-entity-uuid="a400c7fd-bd15-48f8-a63b-10ede92efe00" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Maud%20st%20bldg.png?VersionId=.0vPmjpbC7CNP7kqGWa6L7rGIwsNExaw" />

"The building is defined by a series of vaulted motifs that reinterpret the arches, colonnades and layered facades evident throughout Newstead's historic built fabric," the Urban Design Report states.

"Combined with recessed glazing and generous balconies, these elements create a layered building envelope that provides shade, weather protection and opportunities for natural ventilation whilst establishing a distinctive architectural identity."

The proposal comprises 64 two, three and four-bedroom apartments across 18 residential levels, positioning it alongside a growing number of taller residential projects transforming Newstead's northern precinct. The tower incorporates extensive subtropical landscaping, with cascading planter boxes, deep planting at street level and a landscaped rooftop recreation area.

<img alt="First look: HG Developments plans 18-storey subtropical apartment tower for Newstead" data-entity-type="file" data-entity-uuid="1d8140f4-8b98-45cd-b1b8-1efe8c8e266b" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Maud%20st%20podium.png?VersionId=VAZtbCoD44YCJ57N99fQCAKeSJx7ldZs" />

Bureau Proberts has prioritised passive environmental design throughout the project, with generous balconies, recessed glazing and operable façades helping reduce solar heat gain while maximising natural ventilation. River views become available from the upper levels, while the building has been orientated to capture prevailing breezes from both the Brisbane River and the west.

The architects say landscape is intended to be integral to the building rather than an applied element.

"Vertical greenery, cascading planter boxes and elevated gardens are woven throughout the architecture, softening the built form and strengthening the connection between residents and the subtropical environment."

"Through the integration of landscape, high-quality materials and passive design principles, the development delivers a refined residential address that celebrates Newstead's heritage character while contributing positively to Brisbane's evolving subtropical identity."

Newstead has remained one of Brisbane's most active apartment markets in recent years, with a number of developers continuing to back the inner-city suburb.

HG Developments is currently delivering the 40-apartment Aire Newstead at 25 Maud Street. Fortis recently launched the 65-apartment <a href="https://www.apartments.com.au/new-apartments/crest-walker-newstead-12-kyabra-street-newstead-qld-4006">Crest &amp; Walker</a> on Kyabra Street, while builder-developer BPG and Don O'Rorke's Consolidated Properties are both expected to launch their respective Newstead projects before the end of the year.

HG Developments doubles down in Newstead with second Maud Street apartment development

Walk past a new apartment development promoting its sustainability credentials and it's easy to picture rooftop gardens, mature trees, landscaped courtyards and residents surrounded by nature.

But in many cases, that's not actually what those sustainability ratings guarantee.

Australia's leading environmental rating tools have played a significant role in improving the energy efficiency and environmental performance of buildings. Yet despite their focus on reducing emissions, many don't require developers to include trees, biodiversity or meaningful green space.

In other words, a building can achieve one of the country's highest sustainability ratings while containing little more than concrete, glass and hard landscaping.

That disconnect has led to the emergence of a new movement across Australia's property industry: nature-based cities.

The concept goes beyond designing buildings that consume less energy. Instead, it encourages developers to treat nature as essential infrastructure, integrating biodiversity, tree canopy, living landscapes and green spaces into projects from the earliest stages of planning.

Research has consistently linked access to nature with better physical and mental health, cooler neighbourhoods, improved biodiversity, stronger climate resilience and more connected communities. As Australia's cities continue to become denser, advocates say those outcomes should be considered just as important as energy efficiency.

Nature Based Cities (NBC) was established in 2022 to help accelerate that shift.

Founded by Hamton Executive Chairman Paul Hameister OAM, the not-for-profit was created after research highlighted a significant gap in Australia's sustainability framework. While existing environmental rating tools rewarded energy performance and emissions reductions, they placed little emphasis on the inclusion of living landscapes.

"We've always wanted to do more, and we know other developers who want to do more, but the ESD rating tools just aren't there," Hameister says.

"In Australia, you can have a five-green-star rated building that's concrete and glass with not a blade of grass.

"The focus is on reducing emissions, which is laudable, but there hasn't been enough attention paid to protecting and re-establishing nature. We need both for the health of the environment and for communities."

Since its launch, NBC has developed independent design guidelines and accreditation frameworks that encourage developers to prioritise ecology, biodiversity, tree canopy, walkability and living landscapes alongside traditional sustainability measures. The organisation first focused on medium and high-density residential developments before recently expanding into precinct-scale communities and masterplanned neighbourhoods.

Jan Talacko, founder of sustainability consultancy Ark Resources and a member of the Nature Based Cities Advisory Council, says the initiative addresses an area that has largely been overlooked by the property industry.

"Throughout my 25 years of working collaboratively with all stakeholders in the property sector, I've always favoured a pragmatic approach to sustainable design which encourages initiatives that not only meet environmental expectations but also improve amenity," Talacko says.

"Whilst we are making steady progress in relation to energy and carbon emissions from buildings, there has been much less emphasis on encouraging biodiversity and tackling the urban heat island effect.

"The Nature Based Cities initiative responds to a gap in the suite of tools currently used by the property development sector, which don't provide sufficient incentive, or recognition, for the integration of landscaping and greenery."

For apartment buyers, the shift is also changing the questions worth asking.

Rather than assuming a sustainable building will naturally include abundant green space, buyers are increasingly being encouraged to look beyond environmental ratings and ask what nature is actually being delivered. How much tree canopy will the development create? Has biodiversity been considered? Are landscaped spaces designed for people as well as appearance?

As Australia's cities continue to grow upwards and outwards, the next generation of sustainability may not simply be measured by lower emissions, but by how successfully developments bring nature back into everyday urban life.

Staff reporter

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