Perth’s new apartment market recorded its strongest quarter of sales since Q4 2021, with 412 apartments sold in Q1 2026 and a record quarterly sold value of $537 million, according to Urbis’ latest Apartment Essentials results.

Urbis said the March quarter result reflects strong, highly product‑specific demand across both ends of the market, from more attainable projects delivering at scale, through to premium stock being absorbed by equity‑rich downsizers.&nbsp;

David Cresp, Partner at Urbis, said the key story in Perth is not demand, it is the market’s ability to convert demand into delivered housing.&nbsp;

“This is the strongest sales quarter since Q4 2021, and it reinforces that demand in Perth is real and it’s local,” David Cresp said. “But the task now is delivery, turning that demand into projects that can actually be built and completed.”&nbsp;

[smartcode_project:default project_id=110291 project_image_fid=302785]

<h2>Affordable product leads, premium demand remains resilient</h2>

Sales in Q1 were led by more affordable projects, with The Boulevard (SKS Group) recording 115 sales in the quarter, the presentation noting this is only the second time a single project has surpassed 100 quarterly sales. The project was able to offer more affordable housing product right next to a train station.&nbsp;

Palmyra West (Finbar) also delivered strong results with 28 sales in Q1, following 84 sales in Q4, with an average price of under $800,000, underscoring depth of demand for well‑located, attainable new stock.&nbsp;

At the premium end, Urbis said downsizer demand is continuing, with the results highlighting Romeo (Applecross, Finbar) recording 75 sales and reaching almost 50% sold in one quarter.

Jual (Shenton Park, Celsius Property) also posted a strong quarter with 28 sales, reaching 39% sold in one quarter.

Urbis noted that Perth apartment demand is not speculative, not investor‑led, and not uniform, describing it as localised, often equity‑driven and highly product‑specific, a pattern reflected in the polarisation between strong “attainable” performers and premium downsizer product.&nbsp;

[smartcode_project:default project_id=148957 project_image_fid=364102]

<h2>Prices underpinned by costs, and the delivery risk is growing</h2>

Urbis said pricing pressure is cost not demand‑driven: construction costs and delivery risk are now a central constraint, with the results noting build costs remain elevated and volatile, and that energy, fuel and labour uncertainty weigh on feasibility.

David Cresp said a growing challenge for private Build‑to‑Sell developers is simply securing a builder in the current environment.

“Developers are really feeling the pressure from a building market that was operating at capacity and securing a builder is challenging,” David Cresp said, adding that even where a builder can be secured, “trying to get to the price that makes the development financially viable is incredibly challenging in the current market.”&nbsp;

Urbis’ broader WA commentary also notes that industry remains at or above capacity with lot and housing creation, and that many builders are limiting new sales to manage stretched workforces and fixed‑price contract pressures, conditions that flow directly into apartment feasibility and delivery timing.

[smartcode_project:default project_id=108869 project_image_fid=317905]

<h2>Supply: improving later, but still constrained, and Perth lags eastern benchmarks</h2>

While near‑term supply remains constrained, Urbis’ forecast shows completions lifting “Supply is forecast to be back above 1,500 apartments per annum for the first time since 2019”, with 1,775 completions forecast for 2026, and volumes remaining above that level over the following years.&nbsp;

Looking further ahead, completions are forecast to reach 2,500 in 2028, with the report noting 32% of that total is social/affordable, reflecting the role of government‑supported delivery in rebuilding the pipeline.&nbsp;

However, Urbis said Perth remains behind comparable markets on pipeline scale. In a national comparison of projects under construction, the report shows under construction Perth Build‑to‑Sell (BTS) at 3,446 apartments versus the Gold Coast at 7,922. Mr Cresp said “The challenge for Perth is how to we grow the delivery pipeline”.

Urbis’ conclusion is that Perth’s market is increasingly defined by product discipline and delivery certainty, with the research identifying “delivery certainty is key” and calling out builder risk and procurement models as core success factors, alongside “timing and staging”.&nbsp;

Joel Robinson

Perth apartment sales hit strongest pace since late 2021 as builder capacity tightens

<a href="https://www.apartments.com.au/developers/sammut-developments">Sammut Group</a> has secured development approval for its latest Brisbane apartment project, marking the Sydney developer’s next step in expanding its Queensland pipeline following the success of its debut Gold Coast development, Coast.

The approved project at <a href="https://www.apartments.com.au/new-apartments/44-glen-road-toowong-qld-4066">44 Glen Road, </a><a href="https://www.apartments.com.au/developments/toowong-qld-4066">Toowong</a> will deliver a 15-storey riverfront apartment building with 42 residences, significantly increasing the scale of the site’s previous approval for a smaller luxury scheme. Designed by Bureau^proberts, the development will comprise a mix of predominantly four-bedroom and two-bedroom apartments positioned to maximise Brisbane River and city views.

Sammut Director Julian Sammut said the group had been actively searching Brisbane for several years before identifying Toowong as the right fit.

“Brisbane was the right step for Sammut,” Sammut said.

“With the success of Coast we thought we should definitely look to do more in Queensland alone. We then pushed up to look at Brisbane. We've been looking for I'd say two to three years actually and it was hard to find the right location.”

<img alt="Sammut makes Brisbane apartment play" data-entity-type="" data-entity-uuid="" src="https://res.cloudinary.com/dz9xllyip/image/fetch/f_auto,c_limit,w_1440,q_75/https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/field/image/Screenshot%202025-12-23%20at%203.27.14%E2%80%AFPM.png?VersionId=dYAVIL7qdcGA8ojvkslSrLjczXFejSSx" />

Sammut said suburbs including New Farm and Teneriffe were considered before the group ultimately focused on Toowong due to its strong downsizer demographic and limited supply of developable riverfront land.

The site was acquired off-market after what Sammut described as a lengthy negotiation and planning process, with the developer pursuing an uplift to the original approval.

“We are DA approved now which is very exciting,” Sammut said.

“We've had our change approval come through and we've obviously doubled the height, 15 storeys plus rooftop. We've got 42 amazing apartments that are going to be coming to market soon.”

<img alt="Sammut makes Brisbane apartment play" data-entity-type="" data-entity-uuid="" src="https://res.cloudinary.com/dz9xllyip/image/fetch/c_scale,w_580,dpr_2.0,q_auto:good/https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202025-12-23%20at%203.27.26%E2%80%AFPM.png?VersionId=ohkRkY0dIZlqdfME2EZePsCQavRiBadE" />

Bureau^proberts said the design responds to Toowong’s evolving urban character, balancing contemporary apartment living with the area’s established residential identity.

“A place where traditional Queensland living has taken place for centuries; Toowong is seeing a shift of contemporary influence, commercial and retail hubs mixed with well-considered residential offerings – all the while maintaining its character and charm,” the architect noted in planning documents submitted to Brisbane City Council.

The architecture practice said the project’s form was shaped by its riverfront setting, flood considerations, neighbouring building scales, and view corridors.

“They said the mix of four and two-bedroom apartments capture the ‘fundamental qualities of Queenslander living,’ translated into the context of a contemporary subtropical building.”

The development sits just off Coronation Drive within walking distance of Toowong’s retail precinct and the upgraded Regatta ferry terminal, while also benefiting from proximity to the incoming green bridge connection to West End. Sammut said the accessibility and amenity offering were central to the site’s appeal.

The approval adds to growing residential activity along the Toowong riverfront, joining nearby projects including Consolidated Properties’ Monarch Residences and Spyre Group’s ARC Residences.

Sammut secures approval for debut Brisbane apartment development in Toowong

Developer Lanevick is heading back into Sydney’s apartment market after focusing more heavily on the luxury townhouse and terrace sector in recent years.

Lanevick, founded and directed by Steve Maroun, is expecting to receive approval in the coming months for a new apartment development in Gladesville, with the aim to launch it to the market later this year.

The 51-apartment project, designed by Studio Johnston, will comprise a mix of one-, two-, and three-bedroom apartments positioned toward the Hunters Hill downsizer market.

“Traditionally it’s been difficult for people in that market to downsize because there just hasn’t been the right product available,” Maroun said.

“We’re targeting buyers who might have 30 to 40 per cent of their house value sitting in the bank after downsizing.

“They still want good spacious entertaining areas, they still want quality design, but they also want flexibility and the ability to enjoy life a bit more after working hard for a long time.”

The project sits near Boronia Park and within close proximity to the Parramatta River foreshore, an area Maroun says offers more of a Hunters Hill lifestyle than a traditional apartment precinct.

“From a lifestyle perspective, it’s really more Hunters Hill than Gladesville,” Maroun said. “You’re close to the foreshore, close to parklands, and still connected back into the village precinct.”

From level four and above, apartments will capture water views&nbsp;toward Sydney Harbour. Communal amenity will include rooftop entertaining areas, wellness spaces, and a gym tailored toward owner-occupier buyers.

“We’ve really designed these apartments around that buyer coming from the Hunters Hill LGA and what they’re actually looking for in their next chapter.”

The proposed development has also been designed to respond to the changing character of the broader Gladesville town centre, where a growing number of mixed-use and residential proposals are expected to emerge over the coming years.

“Gladesville presented a rare opportunity to deliver a genuinely design-led residential project within an evolving lifestyle precinct, just moments from the growing Gladesville town centre, and we’ve approached the project with a strong focus on architecture, liveability and long-term community value,” Maroun said.

Maroun said Lanevick saw a first-mover advantage within the precinct as planning controls continue to evolve to accommodate greater housing density.

“We think there’s a real opportunity there that hasn’t really been serviced properly yet,” he said.

“There’s going to be a broader evolution of the whole Gladesville village precinct over time, particularly with more activation and mixed-use outcomes.”

The Venus Street proposal will include a commercial and retail component at ground level designed to contribute to that evolving streetscape activation.

“A big part of the thinking was how do you activate that area properly and create more vibrancy and amenity, which is what Hunters Hill has been looking for,” Maroun said.

Lanevick’s focus since 2020 has largely been on smaller-scale luxury townhouse and terrace developments. The developer recently completed Royale Randwick, also designed by Studio Johnston, where prices reached $3.65 million. The project was featured in the UDIA NSW 2026 Professional Development Prospectus and was also named a finalist for Development of the Year.

&nbsp;

Lanevick to cater for Hunters Hill downsizers with new Gladesville apartment development

Property developer One Living, backed by former Macquarie banker turned investment manager Chris Green’s investment firm, has unveiled plans to bring more institutional capital into housing to help address the national supply crisis.

The New York-based investor has focused his firm, GreenPoint Partners, on addressing the supply shortage hitting middle market housing in Australia.

It is backing the new One Living business to develop more than 1000 units along the eastern seaboard. The new firm is starting with a development on Mona Vale Road, on the border of Mona Vale and Pymble, in Sydney’s Northern Beaches, with around 140 apartments planned. They are eyeing off more sites across the city.

With cost pressures rising in the industry, One Living’s model is to be a vertically integrated developer-builder, so it can respond directly to the housing gap by removing the cost inefficiencies embedded in traditional residential delivery.

“We are building a platform designed to operate at scale and starting in a market where there’s a clear need for quality, attainable housing,” One Living joint managing director Joseph Scuderi said.

“It’s that missing middle – it’s that attainable end of housing… that’s what most Australians invest into and what Australians can actually afford.”

<img alt="Mona Vale" data-entity-type="file" data-entity-uuid="798dfa93-4941-4db6-a696-31e9dc18e81c" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202026-05-28%20at%202.31.50%E2%80%AFPM.png?VersionId=mKBqi5C_DmeiXS.AtJkcR8LQIxqCqmFi" />

GreenPoint Partners brings years of experience assembling and scaling real estate operating businesses across major markets. And Green sees a big opportunity in Australia.

“For its size, sophistication and importance to the community, Australia’s living sector has remained largely under-institutionalised, which represents significant opportunity,” Green said. “GreenPoint identified that gap, assembled the right team, and is backing One Living to build a platform that is aligned to market needs.”

Green said being a builder-developer would give the company the capacity and flexibility it required to deliver reasonably-priced homes.

“We want it to be at that attainable level; not super high end luxury but at that attainable level,” he said.

<img alt="Mona Vale" data-entity-type="file" data-entity-uuid="74a5344a-4b26-4d4a-ada3-056b1220be77" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202026-05-28%20at%202.32.15%E2%80%AFPM.png?VersionId=vY8hXHO4reBMdO8ZXMWCNtGZJofUPQ3j" />

&nbsp;

One Living will undertake a component of affordable housing in its schemes, which it will own and operate, and it could also run build-to-rent on some sites.

Green praised local policy settings.

“The NSW government is being very supportive, strategic and pragmatic in terms of how do we generate more supply of housing,” he said. “We think it’s actually positive for development and the bit that’s been lacking at that attainable level is that it’s lots of relatively small private developers, whereas we want to create an institutional platform.”

One Living is also&nbsp;looking at high-density projects and could take on more institutional funding in the future.

“The way we will be able to achieve economies of scale is through size,” Green added.

One Living enters Sydney's new apartment market with Northern Beaches site acquisition

It's been several years since there's been an opportunity to buy a brand new townhome in Melbourne's coastal suburb of Mordialloc. Even apartment developments in recent times have been few and far between in the area.

Local developer LDS Property identified the gap in new housing, securing a site on White Street, directly opposite&nbsp;Woodlands Golf Club Mordialloc. They've recently launched&nbsp;<a href="https://www.apartments.com.au/new-townhouses/wm-residences-mordialloc-102-white-street-mordialloc-vic-3195">WM Residences</a>, just 13 townhouses which they have already started building.

Projects by Buxton Director Heath Thompson, who is selling WM Residences, says the townhouses x that perfect middle ground be

"Mordialloc residents have had limited options to downsize within the suburb, often forcing them to look elsewhere despite long-standing ties to the area," Thompson says.

"With very little comparable new supply coming to market, projects like WM Residences are well placed, particularly as buyers look to capitalise on current conditions amid constrained supply."

[smartcode_project:default project_id=134646 project_image_fid=6109]

The development, designed by regarded architecture firm&nbsp;<a href="https://www.apartments.com.au/architects/ewert-leaf">Ewert Leaf</a>,&nbsp;adopts a deliberately restrained architectural approach, focusing on simplicity, durability and liveability rather than overt design gestures.

The boutique scale is central to the offering. With only 13 three-bedroom residences, each home is configured to prioritise functional layouts and everyday use, supported by private terraces and secure two-car garages.

Ewert Leaf’s design response leans into a calm, neutral material palette. Interiors are defined by oak flooring, white walls and soft finishes, creating a consistent and understated backdrop. The approach avoids trend-driven detailing in favour of longevity, with an emphasis on natural light and spatial clarity.

[smartcode_project:default project_id=134646 project_image_fid=6110]

Beyond aesthetics, the homes are designed to meet contemporary performance expectations. Each residence targets a minimum 6-star energy rating, incorporating double glazing, comprehensive insulation and all-electric Bosch appliances.

The project’s location supports a walkable coastal lifestyle, sitting within close proximity to Mordialloc’s foreshore, Main Street retail strip and the train station. Local cafés and dining venues, including Suburbia Deli and Hendriks Café, are within a short walk, reinforcing the area’s established neighbourhood character.

[smartcode_project:default project_id=134646 project_image_fid=6116]

While <a href="https://www.apartments.com.au/developments/mordialloc-vic-3195">Mordialloc</a> is often defined by its beach and pier, the project taps into other areas of day to day living, offering easy access to local food, casual dining and transport, rather than positioning itself purely as a lifestyle retreat.

WM Residences reflects a continued trend across Melbourne’s coastal suburbs towards smaller-scale, design-led townhouse developments, particularly on infill sites where proximity to amenity is already established.

With construction commenced prior to its market entry, the project aligns with a growing preference among buyers for developments with visible progress and defined delivery timeframes.

[smartcode_project_cta:default project_id=134646]

WM Residences fills gap in Mordialloc townhouse market

Consumer Affairs

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The Victorian Civil and Administrative Tribunal (VCAT) have suspended a Langwarrin real estate agent for failing to exert adequate control over her agency.
Gayle Stewart’s real estate licence has been suspended until January 2015 after she failed in a number of her duties as officer in effective control of 11th Empire Pty Ltd, trading as LJ Hooker Langwarrin.
The company traded from mid-2012 to February 2014.
Consumer Affairs Victoria suspended Stewart and 11th Empire in July 2013, before filing VCAT proceedings.
VCAT suspended Stewart for a further nine months. In total, Stewart's licence will was suspended for a total of 18 months.
The company went into liquidation after their licences were suspended.
Stewart was found to have failed to supervise the agency business, which she was responsible for, as well as failed to establish procedures to ensure that business was done legally and with good practice and to monitor the business to ensure compliance.
Stewart did not make proper enquiries. For instance, when co-signing cheques to a value of more than $100,000 from the agency’s general account, even when she doubted the honesty of the person receiving the funds.
She had also signed cheques after funds were incorrectly put into the general account, rather than the agency’s trust account. While she did not know this at the time, she was told she should have conducted further enquiries. Stewart was also reprimanded for failing to control the real estate agency.
VCAT warned that the officer in effective control’s role is pivotal to protect the public. Those in this role who are not in effective control should resign, even when acting honestly.
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jduke-EHk3XBmHkn

Victorian agent suspended for failing to control agency

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Kostantinos Balasis, a former Craigieburn real estate agent, has been sentenced to a 12 month jail term with six months non-parole after his appeal was rejected by the Victorian County Court.
Balasis had admitted to trust account offences that totalled deficiencies of $438,395.
Not only was his appeal recently rejected, but his previous compensation order of $203,992 was hiked up to $305,092. He is also liable to pay costs.
Had Balasis not plead guilty, Magistrate Patrick Sothey warned he would have imposed a 20 month prison sentence with 10 month non-parole period.
His sentence was ruled appropriate by the Court on appeal due to the large sum of money involved, breach of trust, breach of statutory duty and breach of fiduciary obligations to his consumers.
Balasis’ company Victorian Realty Group Pty Ltd operated as Century 21 Complete Properties Craigieburn from 2009 to 2012.
Between January 2011 and August 2011, he converted $346,900 worth of deposits from 12 Craigieburn townhouses for his personal use, without returning it. He also did not pay two sellers of a property in Roxburgh Park the $25,000 he was holding for them in April 2012. First, he gave them a cheque that bounced before providing a second cheque, which also bounced.
In May 2012, Balasis failed to provide two home buyers a deposit of $35,995 after they rescinded from buying a Craigieburn home. The cheque also bounced in this instance.
In July 2012, Balasis neglected to pay a seller the $30,500 deposit that she was entitled to after selling her home.
Consumer Affairs Victoria began an investigation of Century 21 Craigieburn in April of that year, seizing documents that lead to criminal prosecution.
The affected consumers have made claims against the Victorian Property Fund.
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Former Craigieburn agent loses appeal against 12 month jail sentence

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Former real estate agent representative Dennis Ong, full name Kian Meng Ong, pleaded guilty in Moorabbin Magistrates Court to four counts of fraudulently converting funds received by his employer, totalling some $52,024.90.
Ong was sentenced to a four month jail term, wholly suspended for 18 months, due to the misappropriation of trust account money. He was also fined $2,500 and ordered to pay $114 in costs.
Ong, who managed a portfolio of 150 rental properties at Ray White Oakleigh, changed the account details in the ‘payee’ field on the agency’s computer system to his own private bank account, rather than into the landlord’s account, on four occasions between September 2012 and February 2013.
In February 2013, a landlord complained to the agency about not receiving funds, at which point Ong confessed to his employer.
Ray White Oakleigh contacted Consumer Affairs Victoria (CAV) to notify them of Ong’s actions. Ong admitted his conduct to CAV and arranged to repay the stolen money.
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Trust account misappropriation lands former agent jail sentence

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Consumer Affairs or the department of Fair Trading is the governing body in most states that is there to protect the consumer across a variety of industries and transactions.
In Victoria, Consumer Affairs Victoria (CAV) are the ‘leading’ consumer affairs protection agency and regulator. Their purpose is to help the public be responsible and informed businesses and consumers.
<ul>
<li>They review and advise the state government on consumer legislation and industry codes</li>
<li>They advise and educate consumers, tenants, businesses and landlords on their rights, responsibilities and changes to the law</li>
<li>They register and license businesses and occupations </li>
<li>They conciliate disputes between consumers and traders, and tenants and landlords </li>
<li>They enforce and ensure compliance with consumer laws</li>
</ul>
This is all wonderful for the consumer, however what is most disturbing is that like many government run organisations, they aren’t in any way accountable to the consumer.
Let’s look at the process of a consumer lodging a complaint against a real estate agent or agency and then compare it to what happens if that same consumer were to lodge a complaint against a financial planner with the financial ombudsman service (FOS).
The CAV website explains when to lodge a complaint, what conciliation is and the forms to use when lodging a complaint. There is nothing, however, that identifies the steps CAV will take or how your complaint will be handled or resolved.
In Victoria, most consumers make a phone call to CAV and the complaint is discussed. When personally testing the process and after discussing the matter, I have been required to hang up and lodge a written complaint, addressed to Consumer Affairs and to no one in particular. Having followed that process, nothing was ever sent to me to confirm that they had received my complaint, no complaint number was issued and no contact from CAV was ever made in relation to what was going to happen re the matter I reported. It actually so happened that I reported a financial planner who I knew had obtained his real estate licence fraudulently.  Apparently CAV didn’t deem that worthy of investigation as 18 months later, the financial planner still holds his real estate licence.
Recently, while testing the process again regarding a different matter, I was able to give the details of an unlicensed and active real estate agent and when I requested a case number or to be kept notified of the outcome, I was told no case number would be provided and that due to ‘privacy reasons’, the only way to check the progress of the matter, if in fact there was to be any investigation or action taken at all, was to check the public updates on the CAV website. In other words: "Thanks, but we will tell you nothing from here, we may not even pursue the matter if we deem it not worthwhile or sufficient enough of a breach to worry about."
Scary, isn’t it?  Even worse, CAV are quick to tell the consumer they are in the marketplace investigating and keeping an eye on things. For example, in the lead up to the Easter 2014 auction season, director of CAV Claire Noone announced they would be “watching for any misconduct during the buying and selling process - from the moment a property is advertised to when deposits are paid and held in trust accounts. Our staff will also attend auctions to make sure they are conducted according to auction rules.”  
Announcing this type of crackdown publicly is the equivalent of the police announcing they are about to raid active bikie gangs in the state in the coming weeks, thereby giving them plenty of notice to hide any illegal activity. Other than pre-warning agents to prepare for a raid, CAV accomplished nothing other than trying to highlight they are doing the job (poorly, it seems) that is expected of them.
Not surprisingly, as a result of this ‘early warning’ announcement to the industry, the crackdown on underquoting revealed a "close to 100%" pass rate for agents of what was a biased investigation ( only property with prices disclosed on advertising were investigate). This was despite a new poll suggesting more than half of agents admit the practice is a problem for the industry.
In the latest <a href="https://bit.ly/1hAWhQ7" target="_blank">Real Estate Business </a>straw poll, it appears the industry believes things are much worse than they are. Of the 368 respondents, 47.6% said underquoting was a major problem in the industry, while 17.9% said it was an issue but wasn’t too bad. A total of 19.6% said it was not a problem, but admitted it happens, while just 10.6% of agents believe there is no active underquoting in the industry. 
Victoria needs to follow the lead of South Australia and introduce regulations to stop underquoting. 
Back to Consumer Affairs accountability to the consumer.
My initial investigations with CAV and the media manager at the Department of Justice as to how many staff monitored compliance of section 18 of the ACL or section 131 of the CCA yielded the following statement:
“Australian Consumer Law is such a major part of Consumer Affairs work and has been integrated across the business - policy, inspection, legal, customer service and so on - a head count would not be … meaningful.”
My research since has gleaned that there are approximately 30 investigators working in CAV with approximately 6 dedicated to investigating the real estate industry.  For the year 2013, there were 82,981 Melbourne metro sales, with 30% (24,895) <a href="https://bit.ly/1r4KnSb" target="_blank">sold by auction</a> and only 6 possible dedicated investigators! 
The CAV 2012 – 2013 annual report shows 9609 calls were made regarding estate agents and the fifth highest number of complaints were about ‘misleading and deceptive conduct’. They did however “attend 15 property auctions in St Kilda and South Yarra in April. A similar compliance exercise was completed in December in the Bentleigh area.”  Disappointingly in this report, there is no reference to how many investigations were made further to these calls, but 309 estate agent disputes were ‘finalised’.
Now let’s compare the complaints process at FOS.
Firstly, when you go to their website, they have a dispute handling process clearly identified. They don’t just tell you how to lodge a complaint or when to, but the steps and process along the way.
"Step 1: Contact your financial services provider Step 2: Lodge a dispute with us (complainants will be issued with a case number and case manager to liaise with throughout the course of the complaint process. Timeframes to handle the dispute are identified upfront). Step 3: Our review of the dispute begins Step 4: How your dispute will be handled Step 5: How your dispute will be resolved" 
Source: <a href="https://bit.ly/1nxB0JX" target="_blank">FOS</a>
The process of protecting the consumer and regulating the industry cannot be left to CAV. They are patently understaffed and under skilled to be monitoring matters that involve consumers spending hundreds of thousands and even millions of dollars of their hard earned income.  
We shouldn’t trust that Consumer Affairs is looking after our interests in property matters.
It’s time to remove this sector of governance from CAV and to set up an independent board of consumer and real estate industry representatives that prides itself on objectivity, integrity and transparency in all aspects of its operations, like FOS.
<a href="https://www.miriamsandkuhler.com.au/">Miriam Sandkuhler</a> is the founder of <a href="https://www.propertymavens.com.au/">Property Mavens</a> - a specialist property advisory firm based in Melbourne. You can support the introduction of new legislation around underquoting by signing her Victorian petition <a href="https://chn.ge/1unh4yw" target="_blank">here</a>.
 
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MiriamSandkuhler-brdvzrAYV2

Can we really trust Consumer Affairs to look after our interests?

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Reliable Renovations &amp; Construction, the trading name of unregistered York builder Bruce Alistair Beaton, has been ordered to pay $5,500 in fines and $900 of costs after being prosecuted by the Building Commissioner.
At the Northam Magistrates Court, Beaton pleaded guilty to three charges relating to residential building work undertaken at a Northam property between April and July 2011 to the total value of $90,000. The property was storm-damaged.
He did not have registration, as required for most building works over $20,000 in many parts of Western Australia.
He also did not ensure the home building work contract was signed by both parties or contained the specific amount payable by the owner. He also did not obtain a home indemnity insurance policy.
The Western Australian Building Commissioner recently<a href="/expert-insights/building/unregistered-perth-home-renovation-company-and-directors-ordered-to-pay-41-200"> prosecuted another unregistered Perth building company</a>. Finishmyhome.com.au's directors Paul Edward Ovens and Allesandro Giuseppe Iovene were ordered to pay $41,200 of fines and costs.over registration and contractual offences. 
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Western Australian Building Commissioner fines another unregistered builder

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Finishmyhome.com.au, an unregistered home renovation company, and directors Paul Edward Ovens and Allesandro Giuseppe Iovene, were successfully prosecuted by the Building Commissioner over registration and contractual offences. They were ordered to pay $41,200 of fines and costs.
The proceedings were finalised in the Perth Magistrates Court earlier this month. Both directors plead guilty to five charges about renovating a Roleystone property between May and August 2011 and a Maylands home between September 2012 and April 2013. The work totalled $296,000.
They did not have the necessary registration or home indemnity insurance.
Building Commissioner Peter Gow said that the actions were plain irresponsible.
“For instance, the absence of home indemnity insurance puts the consumer at significant risk of financial loss if the builder cannot complete the building work or meet a valid claim for faulty or unsatisfactory building work because of death, disappearance or insolvency,” he said.
“Consumers should protect themselves by checking their building service provider holds the required registration or licence before engaging them to carry out work.”
Investors can check the licensing of their builder <a href="https://www.commerce.wa.gov.au/buildingcommission" target="_blank">via an online database</a>.
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Unregistered Perth home renovation company and directors ordered to pay $41,200

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A former Sydney real estate agent has plead guilty to stealing over $1 million from her strata clients.
Rachael Jena Kwawegen headed a strata management company that collected levies from about 5,500 property owners in 240 Sydney apartment and commercial buildings.
Fairfax Media Domain revealed last year that the boutique strata company, The Strata Agency, was being investigated by NSW Fair Trading over alleged irregularities in its business dealings.
On 29 January 2014, the NSW Fair Trading cancelled the licence and disqualified Kwawegen from holding a licence or certificate for a period of 15 years and disqualified from being involved in the direction, management and conduct of the business of a licensee for a period of 15 years. 
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NSW Fair Trading  released a statement saying that: "Licensee Rachael Kwawegen pleaded guilty to breaching section 211 of the Property Stock &amp; Business Agents Act for misappropriating in excess of $1 million of trust fund monies."
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She will be sentenced at Parramatta Local Court next month.
But there have been no policy changes from NSW Fair Trading, which operates a property compensation fund to cover any shortfalls in trust funds.
Strata manager David Ferguson, and former president of Strata Community Australia, said the state government should have more controls in place to regulate new strata management companies given new strata management companies are popping up every day at the moment.
“The are new strata management companies popping up every day at the moment,” Ferguson told the Sydney Morning Herald. 
“And there’s nothing to stop another The Strata Agency happening again. The money may have been safe but the disruption to people’s lives and chaos this caused was just terrible.”
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Former agent pleads guilty to $1 million misappropriation as NSW Fair Trading told to better regulate strata management

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A Western Australian agent has been fined $3,500 by Consumer Protection after failing to present the highest offer for a Warnbo, Perth property to the vendor.
As the sales representative for a property in Warnbro in November 2012, Dane Stephen Rawlings received two offers on the property. One was $410,000, the other for $400,000, both subject to finance. He did not present the highest offer to the seller.
If the seller had accepted the higher price it would have resulted in Rawlings sharing the commission with the sales representative for the prospective buyers who made the offer on a ‘conjunctional’ basis.
The lower offer would see him receiving the full sales commission. He presented the $400,000 offer to the seller, which was accepted.
Rawlings told the sales representative that the higher offer was rejected as the other offer was a full price cash offer. This was not correct.
Consumer Protection took action against Rawlings after an investigation into the sale. It was found he had breached the Code of Conduct for Agents and Sales Representatives.
Real estate agents and sales representatives should always be acting in the best interest of their clients, said Commissioner for Consumer Protection, Anne Driscoll.
“Honesty and integrity is at the heart of the Code of Conduct and those in the real estate industry who do not adhere to the rules may be subject to disciplinary action and ultimately could lose their licence to operate,” she said.
Rawlings faced two charges, fined $1,500 and $2,000 on each on 30 July 2014. He was also ordered to pay costs of $1,000.
That he did not communicate the higher offer to the seller was considered a serious matter by the State Administrative Tribunal. They noted that it involved concealment that was very difficult to detect, undermines the sales process as well as undermines the trust the public has in the real estate industry.
Rawlings assured that in future he would improve his practice by being present at every viewing to meet with potential buyers and agents – particularly for conjunctional arrangements. He would take precise diary entries and notes in regards to phone calls and meetings, and he would be more accountable in forwarding offers to the seller and principal.
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Western Australian agent fined $3,500 for not presenting highest offer to vendor

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South Australians who are hoping to buy or sell property have been warned against dealing with unlicensed agent Shane Snellgrove.
According to South Australian Commissioner for Consumer Affairs Dini Soulio, Snellgrove's registration was cancelled in September last year and he is no longer licensed as a land agent.
“Mr Snellgrove is ineligible to be licensed because he was recently declared bankrupt  by order of the Federal Circuit Court of Australia," said Soulio.
He urges consumers who have outstanding dealings with Snellgrove as a land agent to contact Consumer and Business Services (CBS).
“CBS has identified that despite warnings, Mr Snellgrove has continued to operate as a land agent unlicensed and has advertised properties on his website shanesnellgrove.com.au.
“CBS is investigating the conduct of Mr Snellgrove, and speaking to witnesses.  The maximum penalty for acting as a real estate agent while unlicensed is $20,000.
“I would warn consumers not to engage Mr Snellgrove as there is a risk that if they suffer detriment, they may not be afforded the protections provided by the Land Agents Act.
 
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Unlicensed agent alert: warning for South Australians

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The current higher levels of property spruiking activity was a sign that the Australian property was becoming overly exuberant, Paul Bloxham, HSBC Australia's chief economist has warned.
“Some of the tell-tale signs are there,” he told Fairfax Media on Friday.
“A pick-up in the property spruiking business is a signal things may be getting a little too exuberant,” said Paul Bloxham.
The former Reserve Bank official co-wrote a 2010 study into the causes of the 2003 Sydney housing boom and bust, noting it was accompanied by housing seminars in hotel conference rooms, along with direct telephone marketing.
Last month it emerged that state consumer watchdogs were <a href="/news/property-spruikers-receive-warning-letters-from-states">closely monitoring 37 property investment spruikers</a>.
The NSW Fair Trading, Consumer Affairs Victoria and Consumer ­Protection WA warned spruikers that “regulators across Australia are currently monitoring the information, advice and products that are being ­provided in the marketplace”.
Spruikers may be breaking the law for the unsolicited selling of property or education services at free-advice events, the consumer agencies suggested in letters sent to them. 
They note the “many instances” where they hadn’t complied with the requirement that they tell people about the right to terminate contracts during a <a href="/expert-insights/buying/what-is-the-cooling-off-period-investment-terms-explained">cooling off period</a>.
Making false or misleading representations about property investment carries the possibility of criminal and civil action and all claims made at seminars must be substantiated, advised the letters, obtained by the Australian Financial Review.
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