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GUEST OBSERVATION
With underquoting a massive problem and with minimal enforcement of the regulations from Consumer Affairs Victoria, is now the right time to appoint a Real Estate Ombudsman?
The banking, financial services, insurance and the telecommunications sectors all have an ombudsman for good reason. So if it’s appropriate for those sectors, is it right to also protect consumers who are spending hundreds of thousands of dollars in the real estate sector in the same manner?
Underquoting should be a bi-partisan issue as it effects all consumers. Both side of politics need to work together to develop a solution to this problem. This includes making amendments to existing legislation to close loopholes which perpetuate underquoting and stricter enforcement of these regulations.
Given the lack of skilled staff however and the thousands of auctions held in Victoria each year, the onus of enforcement needs to be removed from CAV. Currently those rogue agents who breach regulations often do so because they have an exceptionally high chance of getting away with illegal activity, simply because CAV doesn’t have adequate staffing to police it or a satisfactory complaint handling process in place.
There is plenty of evidence to support <a href="/expert-insights/can-we-really-trust-consumer-affairs-to-look-after-our-interests">why this function this should be removed from CAV</a>.
While industry representatives continue to deny that under quoting is a problem, rather than acknowledge the well evidenced fact that it exists (and actively develop solutions to protect consumers and support the majority of estate agents who don’t underquote), maybe the appointment of an ombudsman is the best way to resolve the problem of underquoting and other issues of concern to consumers.
A clear and accountable dispute handling process could be implemented to replace what is currently ineffective within CAV. It could also be partly or completely funded from the Victorian Property Fund, which is intended for use for compensation for claims against rogue estate agents anyway.
A positive side effect of the appointment of an ombudsman could be the lifting of barriers of entry to the industry and going back to what used to be a more stringent criteria to qualify to work in the industry as a licensed estate agent.
The majority of estate agents who are in fact ethical, professional and act with integrity, would have nothing to fear by the appointment of a Real Estate Ombudsman.
<a href="https://www.miriamsandkuhler.com.au/">Miriam Sandkuhler</a> is a licensed buyer’s agent and the founder of <a href="https://www.propertymavens.com.au/">Property Mavens</a> - a specialist property advisory firm based in Melbourne. 
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MiriamSandkuhler-brdvzrAYV2

It's time to appoint a Real Estate Ombudsman

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Guest observation
The sales results on The Block may be shocking to some, but not to those of us who understand renovating and development risk.
Developing and renovating property by nature is a high risk activity. Many an enthusiastic investor has been sucked into the idea of renovating or developing for profit, without fully understanding the ramifications let alone their own risk profile or that of property developing as a strategy.
The results on The Block are evidence of the reality of what can happen when renovating; the need to fully understand the importance of location, the target market, the competition of other stock in the marketplace and not overcapitalising within the development itself.
Risk is the extent to which you are willing to expose yourself to loss, in return for a particular level of gain. This applies to an individual's personal tolerance for risk as well as the risk associated with different types of wealth creation strategies including renovating or developing for profit.
In short, The Block is a television program that is built around the strategy of renovating for profit. In each instance, the production company determines the type and location of the properties purchased. They take the risk hoping they will recover their costs while enabling the competitors to potentially win a cash prize and earn any profit made, over and above the reserve that they set (assuming there are profits).
The risk that the competitors take on board is their willingness to sacrifice income, time and time with family in exchange for a possible prize of $100,000 plus profit share. In doing so they are totally dependent on the production company purchasing not only the right type of property that will appeal to buyers (apartments or houses), in the right location (suburb and position in suburb), but ensuring they don't overcapitalise on the renovation, so that the reserve is reasonable and allows the contestants to make a profit.
So why is it that one of the worst properties (Chris and Jenna's) earned so much profit and three superior properties earned almost nothing by comparison?
What I observed in Sunday night's auction were several things:
<ol>
<li>There were at least two buyers who were prepared to substantially overpay for the first two properties, given their location, size and type of property (i.e. average location in a reasonable but densely populated suburb on a busy main road). These first two buyers skewed the results for the rest of the properties.</li>
<li>The three other buyers weren't prepared to overpay and once the first two buyers dropped out, there was little demand (competition) to drive the prices up beyond the reserve on the remaining three properties.</li>
<li>The calibre of auctioneer i.e. where they start the auction and how high their increments are can make a difference to the result</li>
<li>Auctions only work to create outrageous results when the demand for a property is greater than the supply, especially if the property is unique or boutique. The results indicate that The Block brand wasn't enough to make up for Prahran being an inferior location to Albert Park and even South Melbourne.</li>
<li>While design is a factor and important, it's not everything. Buyers want to ensure that they are also buying a property that has the potential for strong capital growth, even if it is as an owner occupier.</li>
<li>These apartments weren't on single floors, like those on The Block Sky High, or in an attractive boutique property like Fans v Faves. Neither were they houses, like the Dorcas St properties. Attracting ridiculous prices was always going to be a struggle.</li>
</ol>
In addition, the concept of buying below 'replacement value' is irrelevant if the renovator over capitalises on the renovation in the first instance. That is often just poor decision making on behalf of the renovator and means nothing when it comes to actual 'market value'. This is where the importance of suburb, location in suburb, level of competing stock on the market, type of property and other factors come into play.
While devastating for three of the couples who walked away with almost nothing, the moral of the story is that not all property performs the same way. It is a highly complex beast and not for the faint hearted.
Renovating or developing for profit is always high risk and only those with a high risk profile and solid understand of how to reduce development or renovation risk should undertake it.
Understanding these issues will minimise the chances of making costly mistakes and ensure the greatest possible change of success and importantly profit.
Miriam Sandkuhler is the founder of <a href="https://propertymavens.com.au" target="_blank">Property Mavens</a> - a specialist property advisory firm based in Melbourne. She is an Accredited Property Investment Advisor (PIAA), Licensed Buyer Advocate and REIV member and award nominated Buyer Agent, with fourteen years of real estate experience in two states. She is also the author of the book Property Prosperity.
Main picture courtesy of Channel 9. 
 
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Let The Block Glasshouse results serve as a reality check for all would be renovators

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Consumer Affairs or the department of Fair Trading is the governing body in most states that is there to protect the consumer across a variety of industries and transactions.
In Victoria, Consumer Affairs Victoria (CAV) are the ‘leading’ consumer affairs protection agency and regulator. Their purpose is to help the public be responsible and informed businesses and consumers.
<ul>
<li>They review and advise the state government on consumer legislation and industry codes</li>
<li>They advise and educate consumers, tenants, businesses and landlords on their rights, responsibilities and changes to the law</li>
<li>They register and license businesses and occupations </li>
<li>They conciliate disputes between consumers and traders, and tenants and landlords </li>
<li>They enforce and ensure compliance with consumer laws</li>
</ul>
This is all wonderful for the consumer, however what is most disturbing is that like many government run organisations, they aren’t in any way accountable to the consumer.
Let’s look at the process of a consumer lodging a complaint against a real estate agent or agency and then compare it to what happens if that same consumer were to lodge a complaint against a financial planner with the financial ombudsman service (FOS).
The CAV website explains when to lodge a complaint, what conciliation is and the forms to use when lodging a complaint. There is nothing, however, that identifies the steps CAV will take or how your complaint will be handled or resolved.
In Victoria, most consumers make a phone call to CAV and the complaint is discussed. When personally testing the process and after discussing the matter, I have been required to hang up and lodge a written complaint, addressed to Consumer Affairs and to no one in particular. Having followed that process, nothing was ever sent to me to confirm that they had received my complaint, no complaint number was issued and no contact from CAV was ever made in relation to what was going to happen re the matter I reported. It actually so happened that I reported a financial planner who I knew had obtained his real estate licence fraudulently.  Apparently CAV didn’t deem that worthy of investigation as 18 months later, the financial planner still holds his real estate licence.
Recently, while testing the process again regarding a different matter, I was able to give the details of an unlicensed and active real estate agent and when I requested a case number or to be kept notified of the outcome, I was told no case number would be provided and that due to ‘privacy reasons’, the only way to check the progress of the matter, if in fact there was to be any investigation or action taken at all, was to check the public updates on the CAV website. In other words: "Thanks, but we will tell you nothing from here, we may not even pursue the matter if we deem it not worthwhile or sufficient enough of a breach to worry about."
Scary, isn’t it?  Even worse, CAV are quick to tell the consumer they are in the marketplace investigating and keeping an eye on things. For example, in the lead up to the Easter 2014 auction season, director of CAV Claire Noone announced they would be “watching for any misconduct during the buying and selling process - from the moment a property is advertised to when deposits are paid and held in trust accounts. Our staff will also attend auctions to make sure they are conducted according to auction rules.”  
Announcing this type of crackdown publicly is the equivalent of the police announcing they are about to raid active bikie gangs in the state in the coming weeks, thereby giving them plenty of notice to hide any illegal activity. Other than pre-warning agents to prepare for a raid, CAV accomplished nothing other than trying to highlight they are doing the job (poorly, it seems) that is expected of them.
Not surprisingly, as a result of this ‘early warning’ announcement to the industry, the crackdown on underquoting revealed a "close to 100%" pass rate for agents of what was a biased investigation ( only property with prices disclosed on advertising were investigate). This was despite a new poll suggesting more than half of agents admit the practice is a problem for the industry.
In the latest <a href="https://bit.ly/1hAWhQ7" target="_blank">Real Estate Business </a>straw poll, it appears the industry believes things are much worse than they are. Of the 368 respondents, 47.6% said underquoting was a major problem in the industry, while 17.9% said it was an issue but wasn’t too bad. A total of 19.6% said it was not a problem, but admitted it happens, while just 10.6% of agents believe there is no active underquoting in the industry. 
Victoria needs to follow the lead of South Australia and introduce regulations to stop underquoting. 
Back to Consumer Affairs accountability to the consumer.
My initial investigations with CAV and the media manager at the Department of Justice as to how many staff monitored compliance of section 18 of the ACL or section 131 of the CCA yielded the following statement:
“Australian Consumer Law is such a major part of Consumer Affairs work and has been integrated across the business - policy, inspection, legal, customer service and so on - a head count would not be … meaningful.”
My research since has gleaned that there are approximately 30 investigators working in CAV with approximately 6 dedicated to investigating the real estate industry.  For the year 2013, there were 82,981 Melbourne metro sales, with 30% (24,895) <a href="https://bit.ly/1r4KnSb" target="_blank">sold by auction</a> and only 6 possible dedicated investigators! 
The CAV 2012 – 2013 annual report shows 9609 calls were made regarding estate agents and the fifth highest number of complaints were about ‘misleading and deceptive conduct’. They did however “attend 15 property auctions in St Kilda and South Yarra in April. A similar compliance exercise was completed in December in the Bentleigh area.”  Disappointingly in this report, there is no reference to how many investigations were made further to these calls, but 309 estate agent disputes were ‘finalised’.
Now let’s compare the complaints process at FOS.
Firstly, when you go to their website, they have a dispute handling process clearly identified. They don’t just tell you how to lodge a complaint or when to, but the steps and process along the way.
"Step 1: Contact your financial services provider Step 2: Lodge a dispute with us (complainants will be issued with a case number and case manager to liaise with throughout the course of the complaint process. Timeframes to handle the dispute are identified upfront). Step 3: Our review of the dispute begins Step 4: How your dispute will be handled Step 5: How your dispute will be resolved" 
Source: <a href="https://bit.ly/1nxB0JX" target="_blank">FOS</a>
The process of protecting the consumer and regulating the industry cannot be left to CAV. They are patently understaffed and under skilled to be monitoring matters that involve consumers spending hundreds of thousands and even millions of dollars of their hard earned income.  
We shouldn’t trust that Consumer Affairs is looking after our interests in property matters.
It’s time to remove this sector of governance from CAV and to set up an independent board of consumer and real estate industry representatives that prides itself on objectivity, integrity and transparency in all aspects of its operations, like FOS.
<a href="https://www.miriamsandkuhler.com.au/">Miriam Sandkuhler</a> is the founder of <a href="https://www.propertymavens.com.au/">Property Mavens</a> - a specialist property advisory firm based in Melbourne. You can support the introduction of new legislation around underquoting by signing her Victorian petition <a href="https://chn.ge/1unh4yw" target="_blank">here</a>.
 
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Can we really trust Consumer Affairs to look after our interests?

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GUEST OBSERVATION
As little girls growing up, we have all seen the Disney animated fairy tales where the prince rescues the commoner and falls in love, or the Hollywood movie ‘happy ever after’ endings.
As women, we have been conditioned from a very young age by the media, the entertainment industry and even our families to assume we will meet our dream man (or woman), settle down and maybe even have children.  And of course, we will live happily ever after…
While there is always the chance of that coming to fruition, what they don’t tell you is how it can turn to muck very quickly and what the consequences of this can be if it happens!
For those of us who have been around the block a couple of times, we have all seen, heard of, or experienced the effects of a marriage or de facto coupling and an ensuing separation or divorce. For those who haven’t experienced it, you may well have grown up in a single parent family yourself and witnessed the emotional and financial devastation that can be wreaked upon a family when this happens.
Did you know, 40 years after equal pay, women still earn on average 21% less than men? Which means they have less income to meet their everyday expenses - and less to contribute to their superannuation.
And that’s before we factor in the need for many of us to leave workforce to have children. Taking time out from our careers to raise kids results in less contributions to our super and study after study shows that once women return to work they find less opportunities for career advancement.
What this all adds up to is that women, by definition, have a harder time achieving their financial independence.
That can leave women socially and economically vulnerable to the three deadly financial Ds if they are reliant on their partners: divorce, death and desertion.
If these strike, a woman approaching middle age can find herself without her financial independence or worse facing retirement with what some have coined ‘Middle class homelessness’; facing old age with precious little income and the indignity of having to share accommodation.
At the end of the day, the most important way women can empower themselves is by being financially independent. This allows a woman to have choices - be it to leave an abusive or controlling relationship or simply take time out between jobs if so desired.
As a child in the 1970s, I got to live first hand with all of the consequences of the divorce when my parents parted ways. What was most evident to me in this situation as a female, was the importance of a solid education (beyond the limited education my mother had as a result of growing up in Europe during WW2). And especially the importance of having your own money and savings. This in itself would have provided so many more options for my mother once divorced. We were luckier than many as Dad paid his maintenance and were always fed, clothed and had a roof over our head, but I dread to think of the consequences if this wasn’t the case.
Fast forward a few decades, and looking back after my own divorce, I can see how my emotions and the consequences of social conditioning got in my way and ultimately cost me money.
For example, when I divorced, my ex benefited financially from my investment activity (I should have stayed firm about us signing a pre-nup but I allowed emotions to get in the way).
Even though I came out of it still being able to buy my own home and with some investments still intact, the biggest lessons for me were;
<ol>
<li>Don’t wait for others to get the ball rolling when it comes to creating your own financial independence because time is of the essence. This thing called compound growth has a massive impact on your financial outcome and for every 10 years you wait, your wealth decreases by half!</li>
<li>Always keep your emotions out of it when making financial decisions. This is what leads to bad decisions being made time and time again. Deal in facts and move forward on that basis.</li>
<li>While the fairy tale may happen, hope for the best but always plan for the worst. Seek professional advice around investment structuring and how to protect your assets that you bring into a relationship, especially if you plan to have children. Think pre-nup, even if your assets are equal going into the defacto or marriage arrangement.</li>
<li>If you have or plan to have children, you must factor in the time you will have away from the workforce and how this will affect your income and your ability to fund your retirement via superannuation contributions.</li>
<li>Consider the ‘sandwich’ generation of women and plan accordingly. These are women with older kids still living at home who may also need to take time out of work to care for ageing parents.</li>
<li>
As nurturers, many women tend to put others ahead of themselves, sacrificing their own needs and financial security in the process. It is not selfish to create your own financial security ahead of helping your children. In fact it’s important to teach your daughters in particular to look after themselves first. I see plenty of 50 year old female clients who are torn trying to decide if they should buy their children a home to give them a helping hand, or buy themselves a home or create income for retirement. To be blunt - stop it! If women don’t look after themselves first, they can’t help their children and never assume your kids will look after you in return. They simply may not be able to, or could have a spouse who could prevent it from happening. This is a contributing factor to the increase of ‘middle class homelessness’ among women aged 50 plus.
</li>
<li>Don’t assume gold digging is a female only trait. As I have gotten older I see plenty of men seeking to hook up with women who are financially secure. They may be toy boys looking for a sugar mummy or older men who have themselves hit hard times or divorced, so protect your assets and learn what situations, such as living with a partner, can make you financially vulnerable. Then put agreements in place to protect yourself.</li>
</ol>
While it may appear that I am painting a picture of doom and gloom, it’s a sad reality for many and will only get worse over time if women don’t start taking action to empower themselves financially.
In the meantime, go forth and prosper!
<a href="https://www.miriamsandkuhler.com.au/">Miriam Sandkuhler</a> is the founder of <a href="https://www.propertymavens.com.au/" target="_blank">Property Mavens</a> - a specialist property advisory firm based in Melbourne.
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The most important way women can empower themselves is by being financially independent

Repeat buyers are one of the strongest measures of confidence in any apartment development.

At <a href="https://www.apartments.com.au/new-apartments/era-newcastle-west-124-126-bull-street-newcastle-west-nsw-2302">ERA</a> in Newcastle West, some purchasers are returning to <a href="https://www.apartments.com.au/developers/gwh">GWH</a> after living at the developer's One Apartments. Their decision to purchase again was driven by the quality of life they found after moving into their first GWH home.

Keith Wilton had spent years living in a house in East Maitland before deciding it was time for a change. Apartment living had always been on his radar, but he was selective about what he wanted.

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"I had some boxes I wanted to tick," he says.

Keith points to the open-plan design, generous outdoor areas and considered inclusions as key reasons One Apartments worked for him.

“One of those things was a nice indoor open plan area, but also I wanted a nice outdoor open area that I could entertain on in summer or Christmases or birthdays,” he says.

He also found value in the smaller details, from integrated appliances to shared resident spaces including the pool, cinema and rooftop areas.

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After comparing several developments, he chose One Apartments because of GWH's longstanding local reputation and his own experience working with the developer on a commercial project more than a decade earlier.

"I knew that they were local, that the quality of the build was going to be up there. I'd looked at other apartment complexes around and close by, and I just knew that here was a better decision location wise."

Today, Keith says the move has completely changed how he experiences Newcastle.

"I enjoy living in this location because it's more of a lifestyle change. That Newcastle city living where you can walk to restaurants and bars and even beaches and parks and even shopping across the road."

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Beyond the location, he says it's the sense of community that has surprised him most.

"Everyone loves living here because they chose to live here, but everyone looks out for each other. It's a real great community feel here."

For Aimee and Lyle Goodman, the journey started almost by chance.

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The couple happened to be having coffee in Newcastle when they noticed the site where One Apartments was about to begin construction.

"We were aware GWH was planning a development," Aimee says. "We made one phone call and things moved pretty quickly after that."

As busy business owners, they initially thought apartment living would simply reduce the maintenance that came with larger homes. Instead, it fundamentally changed how they spent time together.

"We actually catch up more as a family now," Aimee says.

"We've had homes with big yards and lots of space, but everyone ended up in different rooms. Here we'll have dinner together, the kids can play, and we spend far more quality time together."

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Lyle says their confidence came from GWH's reputation within Newcastle's building industry.

"I know people who've worked across different apartment projects, and whenever GWH came up the feedback was always the same. They're rock solid. They're quality."

That confidence only grew throughout the buying process.

"One of the things that really impressed us with GWH was the whole process, was the communication," Lyle says. "It was consistent, it was regular, there was no problem if we had some weird questions, there was no problems in getting answers."

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Aimee says one moment stood out.

"The project actually finished on time. We realised we needed to hurry up and sell our house because everything was happening exactly when they said it would."

The positive experience at One Apartments ultimately gave all three buyers the confidence to purchase again with GWH, this time at ERA.

Their confidence reflects what many buyers are seeking in today's apartment market. Location remains important, but so too does certainty around delivery, quality and long-term liveability.

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ERA builds on those foundations with 280 one, two and three-bedroom apartments across two landmark towers in <a href="https://www.apartments.com.au/developments/newcastle-west-nsw-2302">Newcastle West</a>.&nbsp;

Designed by <a href="https://www.apartments.com.au/architects/fk-australia">Fender Katsalidis</a>, the project will include more than 2,000 square metres of resident amenities, including a resort-style pool, gym, sauna, private cinema and rooftop entertaining spaces overlooking the harbour and coastline.&nbsp;

The development is also within walking distance of the Newcastle Interchange, Honeysuckle, Darby Street, the harbour foreshore, restaurants, retail and the city’s beaches, continuing the walkable lifestyle that existing GWH buyers say has transformed how they live.

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For Keith, the appeal remains straightforward.

"You feel at home even before you've moved into your home."

For Aimee, the change is measured in time.

“I just felt like I had more time,” she says.

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Construction at ERA is now underway, with more than half of the residences already sold and limited two and three-bedroom apartments remaining in the East Tower release. Priced from $980,000 for two-bedroom residences and $1.46 million for three-bedroom residences, buyers can secure an apartment with a 10 per cent deposit, with premium homes offering ocean views from Level 8 and harbour views from Level 10.

ERA is also backed by Resilience Insurance's 10-year Latent Defects Insurance policy, providing protection against structural or waterproofing defects for 10 years after completion. The project is anticipated to be completed in early 2028.

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Joel Robinson

From ONE to ERA: Why buyers are choosing GWH again in Newcastle West

Virgate Property Group is preparing to commence construction of Verdé, its new apartment development in Melbourne's Arts Precinct at Southbank, following a strong run of sales that has seen more than half of the project's 173 apartments secured.

Verdé has attracted a broad mix of first home buyers, owner-occupiers upgrading from nearby inner-city suburbs and investors, with younger owner-occupier couples aged between 28 and 45 accounting for the strongest enquiry. Many are already living in Southbank, South Melbourne, Albert Park, Port Melbourne, South Yarra and the CBD.

"Verdé is located in one of the most desirable pockets of southern Melbourne," Blair Property Group Director Darren Blair, who is managing sales at Verdé, said.

"It's within walking distance of the Arts Centre, Royal Botanic Gardens, Albert Park Lake, and Southbank's restaurants and retail. It's a great lifestyle location with strong amenity and liveability, which made it a very attractive choice for the project."

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Virgate was already familiar with the precinct, having previously delivered the successful Domain House development in neighbouring South Melbourne. That experience gave the developer confidence to acquire the Coventry Street site and continue expanding its presence in Melbourne's inner south.

"We had been keeping an eye on the site and the broader precinct for a few months before deciding to move forward with the acquisition," Virgate said.

The project was ultimately secured in 2020 following feasibility studies, planning assessments and due diligence, with the brief centred on delivering "a high-quality, considered design that feels both refined and fit for purpose."

[smartcode_project:default project_id=4661 project_image_fid=314259]

Designed by <a href="https://www.apartments.com.au/architects/bruce-henderson-architects">Bruce Henderson Architects</a>, Verdé comprises 173 one, two and three-bedroom apartments priced from $599,000. The architecture is distinguished by a faceted glass façade that responds to both the site's outlook and Melbourne's changing light conditions.

According to Bruce Henderson Architects, the coloured glazing gives the building a distinctive identity while also providing privacy and solar shading, with residences oriented to capture views across the bay, city skyline and surrounding parklands.

Inside, <a href="https://www.apartments.com.au/interior-designers/designoffice">DesignOffice</a> has created interiors focused on natural light, efficient planning and enduring materials. Apartments feature engineered oak flooring, natural stone benchtops, floor-to-ceiling glazing and SMEG appliances, while a restrained material palette aims to complement the expansive outlooks rather than compete with them.

[smartcode_project:default project_id=4661 project_image_fid=372550]

Resident amenity has also been designed around everyday functionality rather than occasional use. Facilities include a concierge-serviced lobby, residents' lounge with fireplace, library and co-working space, gym, terrace garden with barbecue facilities, ground-floor café, and package delivery management.

The project's location continues to be one of its strongest drawcards. Positioned on Coventry Street, Verdé sits within walking distance of the National Gallery of Victoria, Arts Centre Melbourne, Royal Botanic Gardens and Albert Park Lake, while Southbank's dining precinct, Sturt Street trams and the new ANZAC Station are all nearby. The surrounding education catchment also includes Melbourne Grammar, Melbourne Girls Grammar, Mac.Robertson Girls' High School and several major university campuses.

The sales team says buyers have responded particularly well to the combination of location, design quality and long-term liveability.

"They're responding really positively to the quality of the design, premium resident amenities and the uninterrupted views. Many also appreciate the location and how connected it is to everything they need."

The ability to secure stamp duty savings before completion has also been a key factor for purchasers, alongside the opportunity to personalise finishes ahead of settlement.

With construction set to commence soon and more than half the apartments already sold, Verdé enters its next phase as one of the Arts Precinct's more established apartment developments, offering remaining buyers an opportunity to secure a residence before construction advances further. Expected completion is scheduled for late 2027.

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Virgate's Verdé Southbank moves toward construction as sales fly past halfway stage

Downsizer-focused apartment development Kooyongkoot in Hawthorn has been recognised at the 2026 Better Future Melbourne Design Awards, taking home Gold and Silver awards in two categories.

<a href="https://www.apartments.com.au/new-apartments/kooyongkoot-hawthorn-1-kooyongkoot-road-hawthorn-vic-3122">Kooyongkoot</a>, currently being delivered by developer PQD and designed by Cera Stribley, received Gold in the Interior Design – Proposed category and Silver in the Architecture – Proposed category.

The dual recognition reflects the design approach behind the boutique development on prestigious Kooyongkoot Road, where the focus has been on creating homes for downsizers seeking the space, quality and functionality of a detached house within a low-rise apartment building.

Rather than maximising apartment numbers, <a href="https://www.apartments.com.au/developers/pqd">PQD</a> and <a href="https://www.apartments.com.au/architects/cera-stribley-architects">Cera Stribley</a> limited the development to just 18 residences, allowing for larger floorplans, greater privacy, generous landscaping and expansive communal spaces.&nbsp;The majority of the apartments also benefit from corner aspects, allowing for dual sources of natural light.

Now around 70 per cent complete and on track for completion in November 2026, Kooyongkoot will comprise a mix of garden residences, ter​race apartments, sub-penthouses, and is crowned by two half-floor penthouses with direct lift access and private rooftop terraces.

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The Silver Award for Architecture recognised the way the building responds to its prominent corner position at the ent​rance to Hawthorn's Scotch Hill precinct, one of Melbourne's most established residential neighbourhoods.

Rather than competing with the grand homes that line Kooyongkoot Road, the architectural approach focused on restraint and longevity, using curved brickwork, generous landscaping and carefully considered proportions to integrate with the existing streetscape.

"The form feels fluid and timeless, as though shaped by the landscape itself – architecture that belongs, rather than competes," said Chris Stribley, Co-Founder and Managing Principal of Cera Stribley.

The judging submission also highlighted practical innovations throughout the building, including lift cores servicing only nine homes each, a central landscaped lightcourt designed to bring daylight and ventilation into the building, and fully enclosed private storage rooms with lighting, power and shelving to better accommodate residents transitioning from larger family homes.

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The Gold Award for Interior Design recognised the project's focus on long-term liveability rather than display-home aesthetics.

According to the awards submission, the interiors were designed from the inside out, prioritising how homes would function over decades of daily use through generous proportions, practical storage, durable natural materials and flexible layouts.

The specification includes natural stone throughout, upgraded acoustic glazing, V-ZUG appliances and fully enclosed storage rooms, alongside an amenity offering focused on wellness, entertainment and everyday convenience.&nbsp;

Residents will have access to a gym and yoga studio, a wellness centre featuring traditional and infrared saunas, a cold therapy shower and treatment room, as well as a residents' lounge and golf simulator/cinema room for entertainment.&nbsp;Kooyongkoot has also considered the everyday convenience of its residents by offering a private carwash and pet wash facilities on site as well as dedicated parcel lockers and oversized fully enclosed storage rooms.&nbsp;

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The project's attention to detail has already resonated with buyers. Earlier this year, Kooyongkoot recorded one of Boroondara's highest apartment sales when an $8 million penthouse was purchased by a Melbourne CEO downsizing from a nearby family home.

"Every detail feels deliberate, from the overall design down to the smallest touches," the purchaser said.

"The level of quality and refinement is exceptional, but what really sold it was how liveable it felt... It felt like a place where everything had been considered, not just a luxury building."

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Sustainability also formed a key part of both award submissions. Kooyongkoot is targeting a minimum 7.5-star NatHERS rating across all residences, supported by passive design principles, high-performance glazing, EV charging infrastructure, water reuse systems and a wellness model focused on lower-energy dry facilities rather than pools and large wet areas.

Located within walking distance of Scotch College, Methodist Ladies' College, Koo​yong Lawn Tennis Club, Aubur​n Village and Camberwell Junction, Kooyongkoot continues to target owner-occupiers looking to remain in Melbourne's inner east without compromising on space or quality. A limited selection of two, three and four-bedroom residences remains available, with prices starting from $1.9 million.

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Kooyongkoot wins Gold and Silver at Better Future Melbourne Design Awards

New apartment supply has become increasingly constrained across <a href="https://www.apartments.com.au/developments/parramatta-nsw-2150">Parramatta</a> in recent years, with fewer projects progressing through to completion as development conditions have become more challenging.

It makes <a href="https://www.apartments.com.au/developers/novm">NOVM</a>'s 2021-completed <a href="https://www.apartments.com.au/buildings/the-lennox-parramatta-12-phillip-street-parramatta-nsw-2150">The Lennox</a> one of the most recently completed residential towers on the Parramatta River, and among the newest apartment developments in Sydney's second CBD.

With the project largely completed before the sharp escalation in construction costs and inflation following the pandemic, The Lennox is now offering pricing that would be difficult to replicate in a comparable new development in Parramatta today, or across much of Western Sydney.

The majority of the 413 apartments at The Lennox sold before and shortly after completion. A limited release of the remaining apartments has recently been brought to market by capital partner <a href="https://www.apartments.com.au/project-marketer/equitifund-group">Equitifund</a>, with entry-level pricing from $700,000 and two-bedroom apartments available from under $1 million.

Rising above the Parramatta River at 12 Phillip Street, The Lennox comprises one, two, three and four-bedroom apartments, appealing to first home buyers, young professionals, families, downsizers and interstate investors seeking a completed apartment in one of Australia's fastest-growing economic centres.

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Rather than positioning Parramatta as an alternative to Sydney's CBD, Equitifund believes the city has reached a point where it stands on its own merits.

"Parramatta is no longer simply an alternative to Sydney CBD, it's becoming a destination in its own right," Equitifund Executive Chairman Greg Huxley said.

"The Lennox captures that evolution with a level of quality and amenity that's difficult to match at its price point."

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Designed by <a href="https://www.apartments.com.au/architects/marchese-partners">Marchese Partners</a>, the tower responds directly to its riverfront setting through expansive glazing and open-plan layouts that maximise views across the Parramatta River and city skyline. Interiors feature engineered timber flooring, stone benchtops, stainless steel appliances and floor-to-ceiling glazing, while generous balconies extend the living spaces outdoors.

Marchese Partners says the project was conceived to balance high-quality apartment living with practical, long-term functionality, pairing larger, efficient floorplans with amenities more commonly associated with five-star hotels.

That emphasis continues through the resident facilities, which include a 20-metre rooftop swimming pool, fully equipped gym and wellness spaces, full-time concierge, a residents' lounge, function room, private lifts, secure basement parking and rooftop communal areas overlooking the Parramatta River. Ground-floor boardwalk retail and dining further activate the riverfront and integrate the building into the surrounding public realm.

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Australian housing and finance group Equitifund has secured the remaining apartments, believing there are few completed apartment opportunities in Parramatta that offer the same combination of location, amenity and pricing.

Equitifund National Sales Director Ben Hamblett says buyers are increasingly recognising that premium apartment living no longer needs to come with Sydney CBD pricing.

"The Lennox is where aspirational living becomes attainable," Hamblett said.

"Wake to river and mountain views, step into Sydney's Second CBD, and arrive home to resort-calibre amenities, all without the harbour price tag."

Hamblett says owner-occupiers are also attracted by the convenience of having Westfield Parramatta, Church Street's dining precinct, Parramatta Park, Riverside Theatres, Western Sydney University and major transport connections all within walking distance.

"At The Lennox, lifestyle is not an afterthought, it is the foundation."

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The Lennox places residents within walking distance of Parramatta Square, Westfield Parramatta, Church Street Eat Street, Parramatta Station, the ferry wharf, Light Rail, the future Sydney Metro West, Parramatta Park and CommBank Stadium, reinforcing Parramatta's position as one of Australia's most connected metropolitan centres outside Sydney's CBD.

Equitifund says buyers visiting the display suite consistently comment on the quality of the finishes, generous floorplans, river and skyline views, and the walkability of the location. The project has attracted a broad mix of local professionals, upsizers, downsizers, buyers relocating from Sydney's inner suburbs and interstate investors seeking long-term growth opportunities.

That demand aligns with Parramatta's continued evolution as an economic powerhouse. Equitifund Research and Market Insights specialist John Bekiaris says sustained population growth, infrastructure investment and expanding employment opportunities continue to support long-term housing demand across the city.

"Parramatta has evolved from a satellite city into one of Australia's most important economic centres. Population growth, infrastructure investment and employment are all supporting sustained long-term housing demand."

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The apartment price gap drawing Sydney buyers west

A luxury beachfront apartment at Rainbow Bay has more than doubled in value since it sold off the plan six years ago, setting a new local apartment record in the process.

The three-bedroom apartment in the Flow development on Petrie Street, the first of four new projects locally by Paul Gedoun's S&amp;S Projects, has sold for $7.4 million, after originally selling for $3.27 million when the project launched in 2020.

The seventh-floor apartment, comprising 187 sqm of internal living space and a 54 sqm balcony overlooking Froggies Beach and Snapper Rocks, was purchased by a local family.

The transaction was negotiated by Pezet Matheson director Kerry Pezet and equates to more than $30,000 per sqm.

Pezet said the sale reflected the limited opportunities to buy into the boutique beachfront development.

"The sale highlights the rarity of opportunities within the boutique beachfront development, where residences seldom become available," Pezet said.

"Flow is one of the Gold Coast's most tightly held buildings. Buyers from our database move quickly when residences become available, and achieving an off-market sale at $7.4 million demonstrates the depth of demand for property of this calibre."

<img alt="Flow" data-entity-type="file" data-entity-uuid="c585b206-2130-4eee-a50c-3f27c51a7c70" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Screenshot%202026-07-06%20at%208.33.25%E2%80%AFPM.png?VersionId=m3pHRDV62Y3fvN.XQuQHq.52ilTWpRLf" />

Flow was the first of four luxury apartment developments delivered by Paul Gedoun's S&amp;S Projects at Rainbow Bay and was completed in 2023.

Positioned on the beachfront overlooking Snapper Rocks, the residence includes three bedrooms, three bathrooms, a powder room and views stretching north along the coastline towards Surfers Paradise.

Pezet Matheson Residential principal Mitchell Lambert said buyers continued to prioritise quality beachfront apartments in tightly held locations.

"Flow Residences offers a rare combination of elevated beachfront positioning, architectural excellence, comprehensive resident amenity and premium finishes, which is exactly what discerning purchasers are seeking," Lambert said.

"The transaction further reinforces Rainbow Bay's reputation as one of Australia's premier coastal lifestyle destinations, where limited supply and growing demand continue to support strong market performance."

Pezet Matheson originally marketed and sold out Flow off the plan, making the latest transaction a return to one of the project's original buyers.

Paul Gedoun is selling his third project, <a href="https://www.apartments.com.au/new-apartments/radia-rainbow-bay-271-boundary-street-coolangatta-qld-4225">Radia Rainbow Bay</a>, after recently completing, and selling out, <a href="https://www.apartments.com.au/buildings/esprit-217-227-boundary-street-coolangatta-qld-4225">Esprit</a>. He has plans for a <a href="https://www.apartments.com.au/news/qld/first-look-s-s-projects-proposes-88-apartment-wellness-tower-at-coolangattas-boundary-street">fourth building</a>, 88 apartments on <a href="https://www.apartments.com.au/new-apartments/209-213-boundary-street-coolangatta-qld-4225">Boundary Street</a>.

Miriam Sandkuhler

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