Builder-developer Urban Property Group (UPG) is continuing to expand into new markets. UPG is heading to the Hills District, where it is planning a 40-storey mixed use building near Castle Hill Metro Station.

They've gone down the favoured developer route of a State Significant Development Application, which should see developments approved within the space of nine months.

The tower will comprise 371 apartments, 42 of which will be affordable housing, above a ground-floor retail precinct at 16-20 Old Castle Hill Road, on the corner of Garthowen Crescent and within walking distance of Castle Hill Metro Station, an area identified for higher density under both local and state strategic planning frameworks.

Designed by <a href="https://www.apartments.com.au/architects/studiosc">Studio SC</a>, the tower would rise from a brick podium base, accommodating one retail tenancy and communal open space, before transitioning to a slender glazed residential form above. Six basement levels are proposed beneath the building to house parking and services.

<img alt="First Look: Urban Property unveils 40-storey mixed-use tower in Castle Hill with 371 homes and affordable housing component" data-entity-type="file" data-entity-uuid="08dc82f9-b826-4e18-8c60-4c90f7472317" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Appendix%20G%20%28b%29%20-%20Ground%20level%20render.jpg?VersionId=EOv1ly45k_Bc1F73C0hdwXSG4FVSTETt" />

“Castle Hill is undergoing a significant transformation, evolving from a traditionally low-rise suburban centre into a true metropolitan destination anchored by the Sydney Metro Northwest," the Architectural Design Report prepared by Studio SC noted.

The majority of apartments (194) will be two-bedrooms. 90 one-bedroom apartments are planned, 83 three-beds, and four four-bedroom apartments.

Studio SC’s design adopts a podium-and-tower composition, with warm-toned masonry at the lower levels intended to anchor the building within its streetscape context.

"At the podium, the architecture is anchored through solid brickwork in warm, earthy tones, reflecting the local sandstone formations and the natural colour palette of the surrounding hills," Studio SC added.

Above, the tower transitions to a lighter glass expression, articulated with fins and tonal variation to reduce visual bulk and respond to changing light conditions.

<img alt="First Look: Urban Property unveils 40-storey mixed-use tower in Castle Hill with 371 homes and affordable housing component" data-entity-type="file" data-entity-uuid="f13cb2ee-ebfc-4204-9aba-e2dbd9e5d4bd" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Appendix%20G%20%28a%29%20-%20Pool%20view.jpg?VersionId=Dnpusa.b5d6Nkx2clPlzWosDdh_1QW2V" />

Urban Property Group is one of Sydney's most active developers. They have projects currently under construction in Little Bay, Penrith, and Macquarie Park, with future projects earmarked for Wollongong.

Castle Hill has been one of the most popular suburbs for development across Sydney in the last five years, as developers scramble for land around the newly extended Sydney Metro.&nbsp;

Kassis Homes kicked it all off with Grand Reve, along with Deicorp who has delivered over 1,000 apartments in the area and continues to develop. The likes of Dubai-backed developer Arada will take to market their project in the coming months, while Masscon has just launched Avenue on Cadman Crescent.

Joel Robinson

First Look: Urban Property Group unveils 40-storey mixed-use tower in Castle Hill

One of the Gold Coast’s ‘bridesmaid suburbs’ is experiencing a wave of local suitors, with the latest sales figures from <a href="https://www.apartments.com.au/new-apartments/harbour-shores-biggera-waters-564-oxley-drive-biggera-waters-qld-4216">Harbour Shores</a> revealing over two thirds of buyers will be relocating from within a 5km average radius of the 16-hectare masterplan.&nbsp;

<a href="https://www.apartments.com.au/developers/lewis-land-group">Lewis Land</a> Head of Development Michael Long said the figures underlined a powerful shift for Biggera Waters that would reshape it into a thriving force behind the region’s growth corridor.&nbsp;

“We’ve seen a huge wave of interest from residents of Arundel, Paradise Point and Runaway Bay who recognise the urban transformation that is well underway here and want to be part of it,” Long said.&nbsp;

“Interestingly, 25 per cent of our Gold Coast buyers are also coming from the city’s southern hotspots, including Burleigh and Palm Beach.&nbsp;

“<a href="https://www.apartments.com.au/developments/biggera-waters-qld-4216">Biggera Waters</a>, and Harbour Shores in particular, has all the advantages of waterfront living with the benefits of resort-style amenity, for greater value than the southern beachfront suburbs.”&nbsp;

[smartcode_project:default project_id=113271 project_image_fid=290031]

Long said half of the purchasers at Harbour Shores were under the age of 55.&nbsp;

“When locals choose to stay local, it creates a genuine community, turning the most sustainable master planned community in the Gold Coast’s history into a diverse and vibrant ‘village of villages’.”&nbsp;

[smartcode_project:default project_id=113271 project_image_fid=336743]

<a href="https://www.apartments.com.au/project-marketer/colliers">Colliers</a> Gold Coast Sales Director David Higgins said the hyper-local market demand was unique to Harbour Shores when compared to other projects in the region.&nbsp;

“We are seeing as much as 60 per cent of new apartment sales on other projects go to interstate or international buyers, but Harbour Shores is bucking this trend and attracting a larger proportion of the local market,” Higgins said.&nbsp;

“Only 13 per cent of Harbour Shores’ existing purchasers are interstate. There has been a resounding endorsement from local buyers and that validates the project’s vision and investment in design, lifestyle and liveability.”&nbsp;

[smartcode_project:default project_id=113271 project_image_fid=4579]

Harbour Shores is 16ha visionary masterplan dedicated to wellness and an active, healthy lifestyle. Designed by <a href="https://www.apartments.com.au/architects/bda-architecture">BDA Architecture</a>, Harbour Shores embeds extensive green connections and more than 2.5km in pedestrian networks – including a 1.2km boardwalk along the water’s edge.

Harbour Shores was recently recognised by the BETTER FUTURE World Design Awards 2026 as a silver winner in the category of environmental sustainability. Boasting a 6 Star Green Star Communities V1.1 rating, Harbour Shores will deliver more than 2,000 homes over the next ten years.&nbsp;

The first stage will deliver three residential collections including luxury three and four-bedroom waterfront villas at The Residences, as well as apartments in The Waterline and Palm House, surrounded by resort-style amenities.&nbsp;

[smartcode_project_cta:default project_id=113271]

Biggera Waters no longer a 'bridesmaid suburb' as Gold Coast locals jump to Harbour Shores

Developer <a href="https://www.apartments.com.au/developers/ellipse-property-group">Ellipse Property</a> has officially launched Lily Lane, the second stage of its Carrington Place masterplan in Sydney’s North-West. The new stage will deliver over 200 apartments to the sought-after Hills District, supported by new retail and resident amenity.&nbsp;

Located near the Hills Showground Metro Station at 32 Carrington Road, Castle Hill, <a href="https://www.apartments.com.au/new-apartments/lily-lane-at-carrington-place-castle-hill-32-carrington-road-castle-hill-nsw-2154">Lily Lane</a> has launched with the release of 105 apartments.

Designed by award-winning architects <a href="https://www.apartments.com.au/architects/ptw">PTW</a>, Lily Lane comprises a combined total of 213 units over two 12-storey towers anchored by a ground-floor retail offering. A range of floorplan configurations are available including 67 one-bedroom, 100 two-bedroom and 46 three-bedroom apartments.

One-bedroom apartments are sized from 50-72 sqm with prices starting at $720,000, while two-bedrooms are priced from $960,000 with sizes ranging from 75 to 132 sqm. The three-bedroom floorplans are sized between 97 and 182 sqm, with prices starting at $1,350,000.&nbsp;

Six exclusive penthouses crown the Lily Lane towers, offering opulent interiors of up to 285 sqm. They are priced from $2.9 million.

[smartcode_project:default project_id=151821 project_image_fid=360285]

Blake Schulze, National Director – Residential at <a href="https://www.apartments.com.au/project-marketer/colliers">Colliers</a>, says Lily Lane builds on the sell-out success of Carrington Place’s first stage, Atrium.&nbsp;

“Lily Lane offers everything north-west buyers are seeking - including spacious, flexible floorplans with premium finishes and sweeping views of the Hills District to the north," Schulze said.

"Its central location brings residents even closer to Hills Showground Metro Station, with retail, dining, recreation and essential services at their fingertips.

Schulze says early enquiries reflect pent-up demand for Lily Lane’s three-bedroom and penthouse apartments, reinforcing the appetite for house-sized units in <a href="https://www.apartments.com.au/developments/castle-hill-nsw-2154">Castle Hill</a>,&nbsp;especially among downsizers.

Lily Lane has sought to incorporate features that are more&nbsp;traditional in freestanding homes. Over 75 per cent of residences include dedicated studies, multipurpose rooms or family rooms, with select layouts offering walk-in pantries and laundries.

Buyers have two interior colour schemes to choose from. ‘Breeze’ is a light-toned palette with warm timber accents, and ‘Dawn’ is a cooler mid-toned colourway.&nbsp;

[smartcode_project:default project_id=151821 project_image_fid=360572]

Apartments also feature premium Miele appliances, including ovens, washing machines, dryers, gas cooktops and dishwashers. Larger homes offer integrated Miele microwaves, Fisher &amp; Paykel integrated refrigerators and five-burner Miele cooktops.

Lily Lane’s ‘village-style’ architectural design is designed to maximise walkability and access to green space. Its two elegant towers are separated by a central landscaped laneway lined with lily plants, giving the project its name.&nbsp;

The towers will be crowned by rooftop terraces with BBQ areas offering views of the Hills District. Residents can also access a shared community room, complete with a fully equipped kitchen.

“As the gateway to the wider Carrington Place masterplan, this new stage delivers a premium experience,"&nbsp;said Puja Khanna, Associate Director – Design, Marketing and Sales at Ellipse Property.

"It features beautifully curated landscaping, refined interiors and architecture designed to maximise space, light and views. With a supermarket and essential services just minutes away, the addition of Lily Lane’s ground-floor retail will elevate everyday convenience and deliver a vibrant precinct for residents.”

[smartcode_project:default project_id=151821 project_image_fid=360286]

Lily Lane will be constructed by award-winning iCIRT-rated builder Decode Group, with construction to commence in mid-2026 and expected to complete early 2029.

Carrington Place comprises more than 800 apartments and is being delivered across multiple stages. Completion of the masterplan is expected in 2032. Integrated with neighbouring bushland, the project will feature over 20,000 square metres of outdoor recreational area, including a one-kilometre boardwalk to the nearby Fred Caterson Reserve.&nbsp;

The Hills Showground Metro Station is just a two-minute walk away, offering fast connectivity to Sydney’s CBD, North Sydney, Chatswood, Macquarie Park and Norwest Business Park.

[smartcode_project_cta:default project_id=151821]

Ellipse launches Lily Lane, stage two of Carrington Place

<a href="https://www.apartments.com.au/developers/one-global-capital">One Global Capital</a>, a Sydney-based global property development and investment firm, is set to transform a 1.4-hectare site in Five Dock into a $1.5 billion mixed-use precinct.

The integrated precinct is planned to include 750 apartments across five residential towers, a 150-key hotel, around 10,000 sqm of retail and lifestyle space, as well as health and wellness facilities, extensive landscaped open space, and community amenities.

Planning approval submission is targeted for June 2026.

One Global Capital Founder Iwan Sunito told Apartments.com.au that the Five Dock site, which he has owned for over two decades, is one of the best he's ever had.

"I probably hadn't appreciated the uniqueness of the site until more recently when putting together the concept plans," Sunito says.

"The proximity to the water, and the golf course opposite, is unlike any other part of Parramatta Road. We have a unique position and view corridors over the water that makes this one of the best sites I've worked on."

<img alt="Urban renewal in Five Dock via mixed-use precinct" data-entity-type="file" data-entity-uuid="76667592-c421-49f5-9ab8-45cfec815651" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Five%20Dock%201.png?VersionId=puhL_lSxd5IB5VA9fQKPsKHgmkinuwuI" />

Sunito said he wants to create a "city within a city", designing a multi-cultural precinct with the convenience of retail and public space at the forefront.

"We want to create a development that's not only to be seen, but to be experienced by the whole local community."

He adds that the Five Dock is emerging into a "really solid suburb", with the growth in&nbsp;the area continuing to be supported by rising residential values across the Canada Bay and Leichhardt local government areas, driven by major infrastructure investment and enhanced transport connectivity.&nbsp;

The new precinct will benefit from close proximity to a key transport network, including the Five Dock Metro Station, located approximately 1.1 kilometres from the site. The new Burwood Metro stop will be just 800m.

The project marks a renewed collaboration between Sunito and internationally acclaimed architect <a href="https://www.apartments.com.au/architects/koichi-takada-architects">Koichi Takada</a>, the creative partnership behind some of Sydney’s most recognisable residential landmarks, &nbsp;including Infinity, Arc, and Skye North Sydney.&nbsp;

<img alt="Urban renewal in Five Dock via mixed-use precinct" data-entity-type="file" data-entity-uuid="a9184a45-f429-4628-87ce-9bd6c70cb597" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/Five%20Dock%202.png?VersionId=zJZRfLAZCkpww5VcmR_wgRXjoaSgPSyv" />

“The concept for this development is born from our design approach to naturalising architecture," Koichi Takada said.

"The public realm benefits from biophilic design that integrates generous landscaping, and the development is optimised &nbsp;for natural daylight, airflow and water views to foster wellbeing, sustainability and spaces that foster community interaction."

A key feature of the mixed-use development will be a lifestyle retail precinct, offering shopping and dining &nbsp;experiences - including a proposed state-of-the-art car showroom - as well as communal spaces for community &nbsp;use. Veteran retail and commercial property practitioner, Simon McTigue, has been engaged to consult on the &nbsp;delivery and leasing of the retail precinct, having previously worked on notable mixed-use projects such as East &nbsp;Village Shopping Centre in Zetland and South Village Shopping Centre Kirrawee, as well as other projects with &nbsp;Iwan Sunito in Green Square and Parramatta, to name a few.&nbsp;

“The Five Dock site offers a unique opportunity for retailers, conveniently located within easy walking distance &nbsp;of the metro station. On completion, the integrated precinct will provide the community with a new Inner West &nbsp;town centre, offering daily convenience via a proposed large format supermarket and fresh food precinct, as well &nbsp;as a restaurant and café district situated alongside key services such as a medical and health centre. It will be a &nbsp;place to live, work and play,” said Simon McTigue, Director of Wallaringa Consulting.&nbsp;

Samuel Sunito, Director of Capital at One Global Capital, confirmed strong inbound interest from both domestic and global investors seeking co-investment opportunities in the project. “We are currently engaging with &nbsp;investors both locally but also globally from Indonesia, the United States, China, Singapore, Vietnam, and Dubai &nbsp;to ensure alignment of vision and long-term value creation,” he said.&nbsp;

Investment participation will remain open until approximately Q2 2026, with equity allocations managed selectively.&nbsp;

“Equity available to the broader market will be limited, with priority given to long-standing capital partners. In terms of One Global Capital’s investment philosophy, we will continue to retain majority ownership, ensuring &nbsp;strong alignment of interests and preserving the long-term integrity of the project for all stakeholders,” Samuel &nbsp;said.

"A city within a city": Iwan Sunito flags $1.5 billion mixed-use precinct in Five Dock

Holiday home buyers who have long gravitated to Queenstown’s alpine setting are increasingly looking for low-maintenance apartments that allow them to lock up and leave, while still generating income when they’re away.

For Wendy, who had spent years visiting the Queenstown and Arrowtown region, <a href="https://www.apartments.com.au/developers/safari-group">Safari Group</a>’s Mountain Oak Apartments provided the opportunity to formalise what had previously been a recurring holiday pattern.

“We always had Queenstown in the back of our minds to buy something there as a holiday home,” she says. “We love the Queenstown and Arrowtown area.”

<img alt="From slopes to markets: Mountain Oak connects residents to the best of Queenstown" data-entity-type="" data-entity-uuid="" src="https://res.cloudinary.com/dz9xllyip/image/fetch/f_auto,c_limit,w_1440,q_auto/https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/field/image/658d4f_48c3ec1ae5df4a2cab7d23c07c7f51b3~mv2.jpg?VersionId=27K8oQ4ExDN8Yu70VHDa9Olq59XU36m3" />

Time spent visiting her sister-in-law, who owns in Arrowtown, along with regular stays at Millbrook Resort, had already shaped a strong personal connection to the region.&nbsp;

Rather than approaching the purchase purely as an investment play, Wendy’s starting point was lifestyle.

“We were more thinking about ourselves and where we could stay, and then the rental aspect was second.”

Mountain Oak Apartments, located within the masterplanned Remarkables Park precinct in Frankton, aligned with that thinking. The ability to secure the apartment with a deposit and settle on completion made the timing work.

“The fact that we could put a deposit down with the balance on completion was a bonus for us,” she explains.

<img alt="Safari Group’s Mountain Oak Apartments brings new investment potential to Queenstown" data-entity-type="" data-entity-uuid="" src="https://res.cloudinary.com/dz9xllyip/image/fetch/f_auto,c_limit,w_1440,q_auto/https://res.cloudinary.com/dz9xllyip/image/fetch/c_scale,w_580,dpr_2.0,q_auto:good/https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/313_Livingv2_WEB.jpg?VersionId=nV229fM0ZeYpoxOrX372HyGjfwY_LR8c" />

Wendy selected a two-bedroom, two-bathroom penthouse, a configuration that supports both private use and guest flexibility.

“The two-bedroom, two-bathroom configuration appealed from both a rental viewpoint and for the ability to have friends stay while we are there,” she says.

Across the development, two-bedroom apartments range from 64sqm to 78sqm, with two-bedroom plus flexi options from 71sqm to 75sqm, each with an allocated car park. The flexi layouts introduce an additional space suited to work or hobbies, reflecting demand from buyers who split their time between leisure and remote work.

Apartments include underfloor heating in bathrooms, heat pumps to living areas, and joinery positioned to maximise natural light and mountain outlooks. The Remarkables Park precinct is known for its extended winter sunshine hours, water frontage and open views toward The Remarkables.&nbsp;

Units come in light and dark interior colour schemes.

<img alt="Mountain Oak Apartments draws holiday home buyers to Queenstown" data-entity-type="file" data-entity-uuid="fd685a22-3b95-43a1-87cb-48fdd42bb4ba" src="https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/inline-images/658d4f_f9f89107c2704ebbbe5a6b36da508cb3~mv2.jpg?VersionId=MigFIEm6b.mrANANwxSmwHvC4RdJUuyR" />

While lifestyle was the primary driver, the fundamentals of the Queenstown market added reassurance.&nbsp;

“Proximity to the airport and tourism being the main attraction all year round,” Wendy says, when asked what stood out from an investment perspective.

Mountain Oak sits just eight kilometres from Queenstown’s CBD and around a two-minute drive from Queenstown Airport.&nbsp;

For Wendy, that airport proximity carries practical value.

“The airport proximity is a bonus, we think that being so close will be an attraction for the convenience side.”

Residents are also a short drive from Coronet Peak, Jack’s Point Golf Course, New World Supermarket, Five Mile Shopping Centre, and the dining, medical, gym, cinema and library amenities within the town centre, as well as the seasonal Remarkables Market.

Importantly, the purchase does not lock owners into a single use. Mountain Oak offers the flexibility to opt for short-term visitor accommodation or longer-term residential rental management, with 365-day visitor accommodation consent in place. Owners can utilise Safari Group’s 24/7 on-site management service or appoint their own provider, and do not need to decide on a strategy immediately.

“It was a bonus that we can rent it out as well as use it for ourselves,” she says.

Additional buying options, including furniture packages and storage units available for purchase within the building, further support a lock-and-leave model suited to interstate and overseas owners.

<img alt="Safari Group’s Mountain Oak Apartments brings new investment potential to Queenstown" data-entity-type="" data-entity-uuid="" src="https://res.cloudinary.com/dz9xllyip/image/fetch/f_auto,c_limit,w_1440,q_auto/https://s3.ap-southeast-2.amazonaws.com/www.urban.com.au/s3fs-public/field/image/Ext_Cam15_Sunny.jpg?VersionId=SJAROUM_1s.Tr5ciMk4EEj5oAt_Vewmv" />

Mountain Oak Apartments comprises 141 residences, ranging from one-bedroom configurations through to larger apartments and penthouses. One-bedroom apartments are currently priced from NZ$639,000, with three-bedroom options from NZ$1,299,000.

With 365-day visitor accommodation consent, the development is structured to respond to Queenstown’s established four-season tourism economy, spanning winter ski traffic and summer hiking, cycling, golf and lake-based activity.

Although Wendy acknowledges the strength of rental demand, her approach remains long term.

“We’re not planning to sell it anytime soon, so we are keen to hang on to it, but the passive income will be a bonus.”

Confidence in the developer also influenced her decision. Before proceeding, Wendy sought feedback within the local building community.

“We asked around and Safari Group had a good reputation,” she says.

Safari Group has delivered more than 2,000 hotel units and residential apartments across over 18 developments nationwide, with more than 25 years’ experience in the sector.

With completion anticipated by mid-2027, Mountain Oak is attracting a cross-section of buyers, from yield-focused investors to lifestyle purchasers seeking a foothold in one of New Zealand’s most tightly held alpine markets.

For Wendy, it represents both a future holiday base and a long-term asset within Queenstown’s year-round tourism economy.

How Mountain Oak Apartments draws holiday home buyers to Queenstown

Robotics

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EXPERT OBSERVER
The idea of robots taking our jobs is not radically new.
But artificial intelligence (AI) is now completely reorganising the global economy. Some estimates of productivity-driven economic growth conclude that AI will contribute approximately <a href="https://www.weforum.org/agenda/2017/06/the-global-economy-will-be-14-bigger-in-2030-because-of-ai/" target="_blank">$US16 trillion to the global economy by 2030</a>.
Unfortunately – compared to the European Union, Japan, United States and United Kingdom – Australia has been relatively late in turning to address the challenges of AI, and creating the right policies to deal with its many implications (good and bad).
For our economy to thrive, what we need now is the right mix of governance, regulation, civil society participation, industry support and business compliance – as well as the development and deepening of digital literacy throughout Australian communities.
So how can we make that happen? A <a href="https://acola.org.au/wp/artificial-intelligence/" target="_blank">report launched today</a> is designed to help.
<h2>Euphoria versus cataclysm</h2>
New developments in AI are very different from previous forms of automation. Technologies today are mobile, situationally aware, adaptive and in real-time communication with other intelligent machines.
Machine learning has been especially important in speeding up the spread and efficacy of AI. Machine learning encompasses smart algorithms that improve their performance unsupervised, often through sorting and classifying big data sets. Applications include weather prediction, medical diagnostics and personalised marketing (such as ads through Facebook).
Klaus Schwab, founder of the World Economic Forum, said the AI revolution is “<a href="https://www.penguinrandomhouse.com/books/598250/shaping-the-future-of-the-fourth-industrial-revolution-by-klaus-schwab-founder-and-executive-chairman-world-economic-forum-with-nicholas-davis/9781984822611/" target="_blank">unlike anything humankind has experienced before</a>”.
The consequences of our increasingly automated global world involve a shattering of political orthodoxies. We have to be much more agile and prepared to change fast. Our policies and approaches should allow us to cope with the unexpected, unanticipated shifts coming from the digital revolution.
I have been pondering these massive global changes over the last nine months while working as a member of the Australian Council of Learned Academies Expert Working Group on Artificial Intelligence in Australia. The <a href="https://acola.org.au/wp/artificial-intelligence/" target="_blank">ACOLA Report</a>, launched today in Canberra, considers the full spectrum of issues arising from AI.
One big challenge we faced was to distinguish between euphoric and cataclysmic visions of AI. Another big task was to chart the public policy “sea change” arising from AI. Neither challenge was easy to confront.
<h2>Leveraging AI for Australia</h2>
The ACOLA Report lays out how we can improve Australia’s economic, societal and environmental well-being while taking into account the ethical, legal and social issues linked with AI.
It highlights the importance of finding a balance between innovation and risk, and how we can weigh up the promise of unprecedented technological transformation of manufacturing, infrastructure and the economy on the one side, and the growing risks of technological unemployment and autonomous weapons (“<a href="https://theconversation.com/why-its-so-hard-to-reach-an-international-agreement-on-killer-robots-102637" target="_blank">killer robots</a>”) on the other.
The plan outlined in the report focuses on education, business operations, governance and regulation, social implications, research and skills.
In terms of education, for example, increased automation of routine tasks means people will be freed up in the workplace. This means there’s likely to be an increased demand for employees with strong interpersonal skills and critical thinking.
The social sciences, humanities and creative arts have a big role to play in promoting ethical AI. Science, technology, engineering and mathematics are vital in advancing the next generation of AI researchers.
AI will demand new skills and capabilities, and adaptability, in our workforce. Micro-credentialing (a form of education in which “mini-degrees” are achieved in specific subject areas) is likely to become useful for certifying basic education and digital literacy in AI.
Schools, the vocational education and training (VET) sector and universities should encourage broad-based training and lifelong learning in AI development.
The ACOLA report also addresses the need for new policy relating to data harvesting and invasions of privacy (for example, involving tech giants Facebook and Google) and geopolitical concerns, especially where the spread of fake news has been powerfully weaponised by Russia and other countries.
Everything to play for
Getting the balance right between opportunity and risk arising from the AI revolution will be essential to the future fabric of Australia. However the ACOLA report is only the start of the process of public engagement – much more needs to be done.
What is now urgently needed, I think, is a national summit on AI – involving politicians, policymakers, business leaders and industry representatives and people from the broader community. This can help us consider how Australia might best fashion a common framework for the ethical development of AI, both in our country and internationally.
Australia has come to this global policy debate somewhat later than some, but in terms of the AI revolution there’s everything still to play for.
The arguments developed in this article are the author’s own views, and not representative of ACOLA or the panel that contributed to the horizon scanning report on AI.<img src="https://counter.theconversation.com/content/113744/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important; text-shadow: none !important;">
<a href="https://theconversation.com/profiles/anthony-elliott-92578" target="_blank">Anthony Elliott</a>, Dean of External Engagement and Executive Director of the Hawke EU Jean Monnet Centre of Excellence, <a href="http://theconversation.com/institutions/university-of-south-australia-1180" target="_blank">University of South Australia</a>
This article is republished from <a href="http://theconversation.com" target="_blank">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/how-australia-can-make-ai-work-for-our-economy-and-for-our-people-113744" target="_blank">original article</a>.
</body></html>

jrobinson-rf4aSBido9

How Australia can make AI work for our economy, and for our people

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EXPERT OBSERVATION
What is it about AI that unnerves us? 
Here’s a question: do you consider yourself to be a trusting person? Or let me put it another way: would you put your life in the hands of a total stranger?
You do. Hundreds if not thousands of times, every day. Take me, for example.
This morning I woke up. I switched on the light – trusting that I wouldn’t be electrocuted by a faulty lamp, or cord, or socket. I prepared my breakfast – trusting that I wouldn’t be poisoned by salmonella in my factory-processed muesli.
I walked from my hotel across Elizabeth Street in peak hour. Hundreds of cars bearing down on me. Sydney drivers. And nothing to protect me except a red light and a white line.
All of these decisions make sense to us, because we know that we live in a society where human behaviour is governed by conventions and rules.
That capacity to trust in unknown humans, not because of a belief in our innate goodness, but because of the systems that we humans have made, is the true genius of our species.
We can collaborate, and innovate – because we can trust.
Now let’s replace a fellow human in these day to day interactions with artificial intelligence: AI. What would it take for you to put the same level of trust in AI as you would extend to a human?
To chat with your child? To drive your taxi? To read your brain scan? To scan your face at a concert, at work, or in a supermarket?
What’s different about AI
What is it about AI that unnerves us? I suspect it’s a combination of two things.
First, we lack information. The knowledge seems concentrated in a small community of experts. Perhaps 22,000 worldwide are qualified to the level of a PhD in AI. People with rare skills in high demand come at an eye-watering price. That makes them very hard to keep in universities and public agencies.
It’s not unknown for technology developers to buy up IT faculties. And whether these experts work in industry, or the public sector, or universities, there are often commercial or security reasons to keep quiet about their activities.
Consider Google. In footage beamed around the world last week, Google debuted an AI that makes phone calls on your behalf, in a human voice, and chats with the human who answers.
Now for 68 years the world has been waiting for an AI that could fool us into thinking it was human. We call it the Turing Test, named after the scientist who proposed it in 1950, Alan Turing.
He began with the question “can machines think?” Since we can’t agree on a single test for “thinking”, he replaced it with a thought experiment he called the “imitation game”: can we build a machine that would pass as human, to humans, if we couldn’t see it, and judged it by its words?
Watching Google’s AI book a haircut and a table at a restaurant, some observers say the Turing test was met. And as a result, your world has changed - because every phone call you make or receive now carries a niggling doubt. That could be a machine.
Hand in hand with our lack of knowledge is our lack of foreknowledge. We give up our data today without knowing what others might be able to do with it tomorrow.
When you uploaded your photos to Facebook, did you expect that Facebook would be able to scan them, name all the people, identify your tastes in food and clothing and hobbies, diagnose certain genetic disorders, like Down Syndrome, decide on your personality type, and package all that information for advertisers?
Probably not. But we can’t unpick our choices.
Responses to artificial intelligence
One response to these questions would be to conclude that the only safe way forward is to ban AI. That would be a tragic mistake for Australia.
It wouldn’t halt progress, because I find it difficult to believe that China and France and the United Kingdom and the United States and every other nation that has staked its future on AI would now step back from the race. Why would they, when they see that for all the risks, the future has infinite promise?
Healthcare, available to all, tailored precisely to the individual. Your personal chauffer, a privilege previously only available to the super wealthy. An AI assistant for each of us, to manage our appointments and remind us of the things we would doubtless forget.
We want those benefits in Australia.
A ban would simply discourage research and development in the places where we most want to see it: reputable institutions, like CSIRO’s Data61, and our universities. Of course, the fastest way to end up with a total ban is to allow a free-for-all. A free-for-all that allows unscrupulous and unthinking and just plain incompetent people to do their worst.
No: we want rules that allow us to trust AI, just as they allow us to trust our fellow humans. So my question again: what would it take for you to extend your trust?
Think back to the web of rules that protect us every time we walk across a pedestrian crossing.
We could think of that web of rules as a spectrum. On the extreme left, we have light touch rules: manners and customs. As we move to the right, the rules become more binding.
There are industry codes, standards and regulations. Further along, the criminal law. To the extreme right, international prohibitions against chemical and biological weapons.
Different human behaviours are regulated at different points, depending on their capacity for harm.
The challenge is to develop a similar spectrum for AI, not expecting a single solution, but instead an evolving web.
At the left-hand, light-touch end, consumer expectations for things like digital assistants.
At the other extreme, global governance for weapons of war: military devices that can select and kill their targets without a human in the loop.
I’ll leave that particular discussion on weapons to another occasion.
Instead, I’ve been thinking about the role that Australia could play at the left-hand end of the spectrum, where we interact with technology providers as everyday consumers.
We would expect a government department to vet the provider of a service that, for example, replaced social workers with algorithms that predict the likelihood that a particular child will be violent.
But how many consumers are going to have the knowledge or the time to individually vet every AI they encounter?
When was the last time you read the terms and conditions before clicking “Accept”? What we need is an agreed standard and a clear signal, so we individual consumers don’t need expert knowledge to make ethical choices, and companies that want your business know from the outset how they are expected to behave.
So my proposal is a trustmark. Its working title is “the Turing Certificate”, in honour of Alan Turing.
Companies can apply for Turing certification, and if they meet the standards and comply with the auditing requirements, they can display the Turing Stamp.
Then consumers and governments could use their purchasing power to reward and encourage ethical AI, just as they currently look for the “Fairtrade” logo on coffee.
Why a voluntary certificate would work
The first response to a certification scheme is always “but that costs money”. I understand that response, because I thought that way myself when I was building my company Axon Instruments in San Francisco.
I was making a device that was designed to be surgically inserted into people’s brains. I expected to face a long and tortuous process to meet the exacting international ISO 9000 standards for good manufacturing practice. What I discovered was that the standards were the scaffold I needed to build a competitive company.
They baked in the expectation of quality from the start.
True quality is achieved by design, not by test and reject.
We maintained these exacting design and business practices for our non-medical products, too, because they made us a better company and gave us a commercial edge. Done right, the costs of securing certification should then be covered by increased sales, from customers prepared to pay a premium.
Would the Turing Stamp be granted to organisations, or products? Both.
It is the model that has long been accepted in the manufacturing sector. And when you trade with an AI developer you expect to have an ongoing relationship. If you buy a washing machine, it will still be the same washing machine in five years’ time. If you download an app, it may well be radically different in five weeks.
I think you would want the company that stores your data and develops your upgrades to be ethical through and through.
Of course, in the manufacturing sector, the standards are both mandatory and enforceable: manufacturing is a highly visible process.
For AI, mandatory certification would be cumbersome. The voluntary Turing system would allow responsible companies to opt in.
A voluntary system does not mean self-certification. It means that the companies would voluntarily submit themselves to an external process. Smart companies, trading on quality, would welcome an auditing system that weeded out poor behaviour. And consumers would rightly insist on a stamp with proven integrity.
Is this a global measure that Australia could help to foster?
Surely, we have more to gain than most. Where we compete in the global market, we compete on quality.
A system that verifies quality and prioritises ethics will reward Australia. Last week’s federal budget made what I have described as a <a href="https://theconversation.com/budget-2018-when-scientists-make-their-case-effectively-politicians-listen-96124">“promising first instalment”</a>. A$30 million has been allocated for AI, including an AI roadmap and a national AI ethics framework.
I hope we can use our influence to shape a responsible direction for the world.
This article is an extract of a keynote speech Alan Finkel delivered to a Committee for Economic Development of Australia (CEDA) event in Sydney, on artificial intelligence.
Alan Finkel, Australia’s Chief Scientist, Office of the Chief Scientist<a href="http://theconversation.com/institutions/office-of-the-chief-scientist-1049" target="_blank"></a>
This article was originally published on <a href="http://theconversation.com" target="_blank">The Conversation</a>. Read the <a href="https://theconversation.com/finkel-overcoming-our-mistrust-of-robots-in-our-homes-and-workplaces-96787" target="_blank">original article</a>.
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j.ballantyne1990-6AQqhLzZaK

Overcoming our mistrust of robots in our homes and workplaces: Alan Finkel

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While technology continues to revolutionise supply chains outside the warehouse, it also has a huge potential to impact what happens inside the warehouse. According to Savills, we are already beginning to see robotics and connectivity changing processes and increasing efficiencies.
The International Federation of Robotics has stated that the supply of industrial robots will reach 400,000 units by the year end of 2018 and continue to grow by 15% per year. This means that the global supply of robots is increasing exponentially.
While the use of robotics in manufacturing processes is common across industry, mainstream use within the warehouse has not yet proliferated in Australia. Online retail giant Amazon has been identified as an operative leading the charge in this space, initially purchasing Kiva robotics in 2012. It has been estimated that there are now over 80,000 robots being used today in approximately 120 Amazon Fulfilment Centres across America.
Research from the DHL Innovation Centre foresees robots working in all aspects of the supply chain from national distribution facilities to mail sortation centres and local last mile delivery hubs. Key to their deployment will be decreases in investment as production efficiencies increase across the world.
The roll out of such technologies in Australia has been slow however Queensland can attest to a recent key example which is leading the way. 
In 2017, Pan Asian logistics specialist, LOGOS, developed an 18,762sq m purpose built high bay warehouse distribution and office facility for Asahi Beverages which included the provision of circa 9,000sq m of state of the art automated warehousing systems.
 <img src="https://res.cloudinary.com/dz9xllyip/image/fetch/c_scale,w_580,q_auto:good/https://s3-ap-southeast-2.amazonaws.com/po.images/2018/5/8/robot2.jpg" alt="">
LOGOS’ Purpose Built Distribution Centre for Asahi Beverages
Asahi Beverages, one of the leading beverage companies in Australia and New Zealand, selected the LOGOS Heathwood Logistics Estate in Brisbane to locate their Queensland Warehousing Operations. The Estate is positioned directly along the Logan Motorway, being the main arterial and distribution precinct for Queensland, linking up with the Ipswich Motorway, Centenary Highway and the Gateway Motorway. 
The high bay area of the Asahi facility utilises an Automated Storage &amp; Retrieval System (ASRS) and Storage and Retrieval Machines (SRMs) operating within racking aisles to carry out, put-away and retrieval tasks of pallets from the racking. The low bay area facilitates forklift movements, selective pallet racking, case picking, drive-in pallet racking, pallet conveyors and automated stretch wrappers.
LOGOS Joint Managing Director, Trent Iliffe said that they were pleased to partner with Asahi Beverages to deliver the state-of-the-art facility. 
“We’re seeing a larger number of our customers across Australia and Asia moving to automated warehouse solutions and the Asahi Beverages facility has set the benchmark for the quality of facilities we can deliver,” he said.
Savills State Director of <a href="http://www.savills.com.au/services-and-sectors/industrial.aspx" target="_blank">Industrial and Business Services</a> for Queensland, Callum Stenson, said that with the beginning of these technology advancements hitting the market, 10 year old warehousing could see much higher redundancy in a shorter period of time.
Increased racking automation will create a need for taller warehouse units as occupiers utilise the volumetric cube more efficiently.
“With these new facilities now exceeding heights of 36 meters, buildings which were constructed in the early part of this century that are topping out at 7 meters will struggle to adapt to the supply chain requirements of modern warehousing,” Mr Stenson said.
All of this is made possible by the increased use of wireless data making the connectivity of a range of new devices possible. We will soon refer to this notion as The Internet of Things, which will see 50 billion previously idle devices all connected to the internet by 2020.
The extra connectivity to Internet of Things is likely to increase order picking and inventory density in a warehouse whilst reducing utility costs such as lighting and air-conditioning. 
“Warehouses will need to evolve to allow for data and artificial intelligence to integrate with stock supply demands,” Mr Stenson said.
The impacts of technology combined with changing consumer habits will in turn create a need to accelerate the roll out of robotic warehousing in Australia. Ever changing consumer habits and differing business models coupled with legacy supply chains, technology and penetration of online retail means that there is no ‘one size fits all’ model.  
The evolution of warehousing will continue to be based around design and location requirements, with innovation being the major driving force behind business productivity and profitability.
Savills is a leading global real estate service provider offering the full spectrum of services from strategic advice to managing assets and projects and transacting deals. Callum Stenson is Savills State Director - QLD, <a href="http://www.savills.com.au/services-and-sectors/industrial.aspx" target="_blank">Industrial &amp; Business Services</a>. To learn more about Savills, visit <a href="http://www.savills.com.au" target="_blank">savills.com.au</a>.
 
 
 
 
 
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Robot warehousing, the warehouse evolution: Savills

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GUEST OBSERVER
With the widespread adoption of in-house apps, instant messaging and even robots, hotels are on the cusp of a chatbot revolution.
Chatbots are already working hard in the hospitality industry, from taking fast food orders to helping travellers plan their trips. While conversational AI is very much in its infancy in the hotel sector, it certainly has plenty of potential, says Nigel Symonds, hospitality consultant at Avenue9. So how could chatbots change the hotel industry?
1. A new reservation channel
Earlier in August, Icelandair launched a booking bot, leveraging Facebook’s new chatbot development toolkit. Modelled on a text conversation with a real travel agent, the bot not only offers and takes reservations for flights, it also suggests a layover in Reykjavik.
Elsewhere in the travel industry, Expedia, again taking advantage of Facebook’s technology, launched a basic bot to help travellers book hotels. According to Symonds, in order to stave off fierce competition from online travel agencies (OTAs) and encourage direct booking, hotels should be looking to follow suit. “From our perspective, hotels definitely want to start integrating this technology,” he says. Indeed, Hyatt Hotels, which began using Facebook Messenger in late 2015, told Skift that “creating and deploying a Facebook Messenger bot is something that we will explore in the future.”
2. Enriching the pre-arrival experience
“Booking additional services is where the power is,” says Symonds. At the moment, hotels usually send out an automated email several days in advance of a guest’s arrival, suggesting amenities like spa treatments, airport transfers, and dinner reservations. “It would be great to have chatbots doing this,” he adds. “The benefit of a bot is that it can interact with the guest, asking questions such as whether it’s a special occasion, for instance, and responding with relevant offerings.”
3. On-resort interaction
London’s Edwardian Hotels were among the first to launch what they call a virtual assistant. Designed for those who prefer to engage with the brand digitally, the interface allows guests to order room service or get local recommendations from Edward the bot.
“It’s all about enhancing the guest experience,” says Symonds. “When integrated into the property management system (PMS), chatbots could be used to alert guests of real-time spa and restaurant availability, and offer last-minute rates.” Challenges include ensuring the offers are relevant to the recipient— including that your guest wants to get involved with the technology in the first place. “Certain generations will feel excluded if hotels abandon the more traditional routes of engagement,” Symonds adds.
4. Supplementing and supporting staff
With conversational AI able to answer straightforward questions, front-of-house staff are freed up to provide the kind of service only humans can. At the same time, “we’re seeing a shift in the desired skill set of hotel marketing and customer service personnel towards digital specialization” says Symonds. Chatbots aid guest interaction, but when a human needs to step in, that person needs to be both tech-savvy and able to embody the voice of the brand in a spontaneous and textually interactive way.
5. Leveraging data
A PMS-integrated bot that interacts with guests at all stages of the customer journey can gather valuable data, which can then be used by algorithms and hotel staff alike to provide personalized services. Unlike localized human interactions, entire chatbot conversations and outcomes can be stored and recalled for relevant future exchanges.
However, there’s a fine line between the impressive and the downright creepy. “If suggestions are too intuitive, you can risk alienating your guest,” says Symonds. As public perceptions catch up to the capabilities of technology, the solution, concludes Symonds, is a thorough and transparent permissions process.
This article by Natalie Holmes appeared in jllrealviews.com.
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jchancellor-FAypfDUnLy

Five ways chatbots could change the hotel industry

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Property services firm JLL is starting a pilot project at its newest Sydney office, 50 Carrington Street, using a humanoid robot as receptionist.
The 57 cm high robot, named JiLL, will greet and support staff, visitors and couriers with a range of front of house tasks, including check-in for meetings, providing directions, contacting hosts and recording and reporting technology or building maintenance issues.
Phil Clark, JLL’s head of business transformation said JiLL will work as part of the WorkSmart Admin Team but will be the sole ‘front of house’ face.
"This allows JiLL’s human colleagues to support the business operations and to focus on more tactical activity," he said.
"JiLL works in conjunction with a tablet based visitor management system.
"She has in-built facial recognition software to enable her to respond differently to team members than to external visitors.
“This is really about automating those tasks such as greeting guests, providing directions, and assisting staff with administrative tasks in the workplace. JiLL’s duties will continue to grow over the coming months."
Chris Hunt, JLL’s Australasian Head of Integrated Facilities Management (IFM) said the pilot of robotics has started with the IFM team in Australia.
"The addition of JiLL to our Carrington Street office will enable our technology innovation team to monitor how clients and visitors respond to robots and the current levels of technology.   
“We are assessing the opportunities for artificial intelligence in the workplace. We see a future for robots in the workplace and organisations will need to understand what robots can offer for the future workplace and they will need a strategy to integrate humans and robots.  We are taking our first step in this journey by JiLL joining the JLL team.
“This is a trend that is developing fast and is something our clients will need to contend with.  We wanted to trial it first, starting small but thinking big and then be able to advise on how best to implement a robotics strategy into the management of building facilities. 
Introducing ‘JiLL’:
Type:   NAO
Model:  V5/H25
JiLL’s current duties:
Assisting visitors with appointments
Providing directions to washrooms
Supporting deliveries and collections
Assisting with forgotten access passes
Recording and reporting building related faults
Recording and reporting IT faults
Weight/height:  5.4kg / 574mm
Country of origin: France / Japan
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jonathanchancellor-7SQnKwU6yx

JLL tasks robotic JiLL as receptionist at new Sydney office

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<img src="https://counter.theconversation.edu.au/content/57114/count.gif" alt="The Conversation" width="1" height="1">
GUEST OBSERVER
Not too long ago, robots were giant, caged things, mainly found in automotive manufacturing lines. Social robotics was a new field of research pursued by the best and brightest in university research labs.
In the past few years, however, it seems that social robots have finally come of age. All of a sudden, the market is teeming with products. Some are distinctly humanoid.
The rise of social robots
Softbank Robotics’ Nao, Pepper and Romeo all have a head and two arms. With their stylised designs, they deftly avoid the “uncanny valley” of human-machine interfaces (realistic enough to look human, but non-human enough to look spooky).
Others are more subdued in their anthropomorphism. Blue Frog Robotics’ Buddy sports an animated face on a screen, and scoots around on wheels. Jibo is yet more subtle in its ability to evoke humanity, with its stationary base and a head that can turn and nod.
Taiwanese electronics manufacturer ASUS recently joined the social robotics explosion with its Zenbo home robot. Tyrone Siu/Reuters
What is a social robot, and what makes it special?
In her seminal paper, “Towards sociable robots”, Professor Breazeal, inventor of Jibo, describes social robots as follows:
“(Social robots have) the ability to interact with people in an entertaining, engaging, or anthropomorphic manner.”
The most noticeable quality in the interactions between a person and a social robot is the emotion. This can be partially achieved via a speech-based interface. For example, Amazon is reputedly working on an enhancement to Alexa, the virtual assistant that lives inside the Echo device, to help it understand emotion. China’s Turing Robot goes a step further, and claims that its Turing Robot OS already understands emotion.
However, Dr. Breazeal’s research has demonstrated that adding non-verbal cues via physical gestures can have a profound effect in increasing people’s engagement, trust and confidence with the robot. In her 2010 TED talk, she discussed how people interacted with a robotic diet-and-exercise coach significantly longer than they did with the exact same coaching program running on a computer. A disembodied voice coming out of a mobile device, or a cylinder on the kitchen counter, leaves a lot of engagement on the table.
A solution, or a gimmick?
So, social robots can be great interfaces. However, an interface, even one that embraces emotion, is only useful as long as it connects people to a solution that solves a problem. And therein lies the challenge. What do these robots do? What problems do they solve?
And the reality is, no one has really made it past the cool factor, and arrived at a killer app that will take the mass market by storm.
Let’s look at the Softbank Robotics product line. Nao and Romeo are research platforms, designed for developers – not ordinary people. Pepper is the first consumer-facing solution that is designed to interact with end users out of the box. It has been deployed as a store attendant in a variety of retail settings. It is also being tested in Japanese homes as a companion robot.
But what is Pepper’s job description in the store? A store representative can greet customers, help them find items, and ring up purchases. Pepper can greet customers. Is it addressing a real need, or is it a gimmick?
Household robots are still a ways away
As Pepper has some emotional intelligence, one could make the case that it can be a great companion robot in the home. Let’s look at who needs companionship at home.
Children or elderly people come to mind. Children would gladly play with a robot. But a robot is no substitute for an adult. Any parent or caregiver of a young child knows this. And elderly people do need companionship. But what they crave is time with those they love, not companionship with a machine. Anybody who has cared for an elderly loved one knows this.
To their credit, Softbank Robotics’ website makes it clear that the robot companion is meant to complement, not replace, people. However, it is not clear to what extent today’s social robots can lessen the load for caregivers. The effectiveness of companion robots will improve in time, but there is work to do.
Last but not least, there is the holy grail of service robots in the home. What about a robot helper that can clean and cook? Alas, the technology in sensing, navigation and manipulation is so far behind the real challenges of a messy household that a truly useful robotic helper is years away. The best that today’s technology can offer is special purpose devices like the Roomba, or AI driven bar tending machines.
As a long time robot enthusiast, I can’t wait to see robots become ubiquitous in the home. Right now, the interface is more advanced than what the robots can do. Only when the back end meets the front end in sophistication will we really start to see truly useful robots in the home.
Elaine Chen<a href="https://theconversation.com/profiles/elaine-chen-269390" rel="author"></a> is senior lecturer, MIT Sloan School of Management and author for The Conversation. She can be contacted <a href="https://theconversation.com/profiles/elaine-chen-269390" target="_blank">here</a>.
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